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Giggie's Bonding Company LLC

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Reviews Giggie's Bonding Company LLC

Giggie's Bonding Company LLC Reviews (11)

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The [redacted] I bought was the following:  $38 for an Oil-Change Package (Up to $75.97 Total Value)Jiffy Lube Signature Service oil change (a $45.99 value)Tire rotation (a $19.99 value)Rain-X glass treatment (a $9.99 value)I paid $38.00 for the [redacted] and $50.03 (on top of the $38.00 for a total of $88.03) in miscellaneous other charges (see attachment in first complaint for invoice), including the $19.99 for a tire rotation that was already paid for in the [redacted] Package.  The only charge on top of the $38.00 that should have been added was the extra fee for synthetic oil, which does not come out to be $50.03 by my calculations.  I would like my original asking of $46.07 refunded as soon as possible.  I will not be returning to Jiffy Lube for any future service, including a tire rotation service.  Please reference the first communication to Revdex.com for the attached PDF for the cost breakdown.  Jiffy Lube overcharged and provided poor service, so there is no reason to return for more of what I received.  After talking on the phone with the Jiffy Lube representative, we could not come to a resolution on the matter.  He offered a coupon for a tire rotation to which I explained my reasons above.  He failed to acknowledge my logic and calculations and was rude in tone and conversation.*Note:  Curb weight of 2013 F-150 SuperCab = 5,461 lbs max.  31 gallons of fuel = 260 lbs.  Total weight = 5,721 lbs, which is < the 6,000 lb capacity that the Jiffy Lube Center told me their hydraulic lift was capable of lifting.  The rep on the phone was confused with this and the Gross Vehicle Weight Rating, which is 6,450 to 7,450 lbs.  I suggest that they get their facts straight if they're handling millions of vehicles/customers per year. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Recorded conversation of stores assistant manager ,stating its jiffy lubes problem. Long recorded conversation of managers agreeing with me it was jiffy lubes fault.Manager of store stating car front and rear seals blew out cause no oil ,mechanics stated that was not the issue .. Recorded conversation of managers ** and **
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I appreciate the offer put forth by Jiffy Lube, however, I am not comfortable taking my car into one of their locations. My primary goal was to report the incident, not get something for free. I did mention that I would like my service to be refunded in my report, but that wasn't my main concern. Again, I appreciate the offer, but I will respectfully decline, as I do not wish to step foot inside another Jiffy Lube. 
Regards,
[redacted]

October 17, 2016   Via Internet   Re: [redacted]   Thank you for contacting us in regards to Ms. [redacted] complaint.   I would like to take this time to thank Ms. [redacted] for being a valued Jiffy Lube customer and for making us aware...

of the service issues concerning her recent visit to our store.   Ms. [redacted] brought her [redacted] in for service on September 15th. According to our company’s records, this was the first time this vehicle has been serviced at any of our Jiffy Lube stores. At the time of the service, Ms. [redacted] had 163,342 miles on it. It was notated on her Jiffy Lube invoice her brake light was on prior to service, the ABS light was on prior to service and there was a transmission leak prior to service on her [redacted]. Also during the Jiffy Lube service, coolant was added to her vehicle. Since coolant is a closed system, if the Jiffy Lube employees found the fluid low, then there has to be a coolant leak on Ms. [redacted]. She also stated in the letter to your office the Jiffy Lube employees told her about a layer of sludge in her coolant tank. [redacted] also documented the brake issues, play in her steering, noise from the differential and catalytic converter. They advised Ms. [redacted] not drive the vehicle. Unfortunately based on our company’s investigation, we are unclear how the Jiffy Lube service was negligent and therefore cannot offer a refund of the service.   On behalf of everyone at Jiffy Lube, I apologize that she was not completely satisfied with her service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve.  We regret that Ms. [redacted] service experience did not meet this standard.   Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]                                 Sincerely,                                 Ryan R[redacted]                               Customer Service Manager

December 5, 2016 Re: [redacted] - #[redacted] Thank you for contacting us in regards to Mr. [redacted] complaint. I would like to take this time to thank Mr. [redacted] for being a valued Jiffy Lube customer and for making us aware of the service issues concerning his recent visit to our...

store. On behalf of everyone at Jiffy Lube, I apologize that he was not completely satisfied with his service. We service over 50,000 vehicles nationwide on a weekly basis and strive to give every customer the quality service they expect and deserve.  We regret that Mr. [redacted] service experience did not meet this standard. We will forward his information to our regional and district managers so we can prevent these types of issue from happening. I personally spoke with Mr. [redacted] on November 30th and apologized for the incident on the previous day. I offered to reimburse Mr. [redacted] for the quart of oil he purchased but he said it was not necessary. At the conclusion of the conversation, Mr. [redacted] stated he would contact our corporate office in the future if he had any further problems. Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted]                            Sincerely,                           Ryan R[redacted]                           Customer Service Manager

March 29, 2017   Re: [redacted] Case #[redacted]   Thank you for contacting us in regards to [redacted] complaint.   I personally spoke with Mr. [redacted] today regarding his Jiffy Lube service on March 15th  with his [redacted]. I offered Mr. [redacted] a $[redacted] gift card...

that could be used towards a future Jiffy Lube service at any location in compensation for the service he feels was not performed. He refused the offer at that time. Please have him call me directly if he wishes to accept our offer.   Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] Ext: [redacted].                           Best Regards,   Ryan R[redacted]                         Customer Service Manager

July20, 2015  Via Internet  Better BusinessBureauAttn: ComplaintDepartment Re: Charles[redacted] - #10721820  DearComplaint Department: Thank you forcontacting us in regards to Mr. [redacted]’ complaint. Iwould like to take this time to...

thank Mr. [redacted] for being a valued Jiffy Lubecustomer and for making us aware of the service issues concerning his recentvisit to our store. Onbehalf of everyone at Jiffy Lube, I apologize that he was not completelysatisfied with his service. We service over 50,000 vehicles nationwide on aweekly basis and strive to give every customer the quality service they expectand deserve.  We regret that Mr. [redacted]’service experience did not meet this standard. We will forward his informationto our Director of Operations so we can prevent these types of issue fromhappening. During the service Mr. [redacted] was offered a free tire rotation to beused during a future service. Also, I personally offered him a gift card thatcould be used towards a future tire rotation at Jiffy Lube. Mr. [redacted] refusedboth offers. During our conversation today, I explained the pricing of theservice on his [redacted]. If he has any further questions, please have himcontact me directly. Thank youagain for contacting us and if you have any questions please feel free tocontact me at [redacted]                              Sincerely,                              [redacted]                           Customer ServiceManager

Thank you for contacting us in regards to [redacted] complaint regarding the engine damage on his [redacted].   Mr. [redacted] brought his [redacted] with [redacted],[redacted] miles on it in for an oil change to our Jiffy Lube facility at [redacted] on July...

13, 2017. He told me he was driving on September 21st when the check gauges light came on. Mr. [redacted] got the van towed to [redacted] in [redacted]. At this point in the investigation, our company sent out an independent inspector from Executive Auto Inspections, a nationally known inspection company, to verify the damages. At the time of inspection, the mileage on the vehicle was [redacted],[redacted]. The vehicle was driven *,**1 since the Jiffy Lube service on July 13th. The inspector found a long term engine oil leak to a drip from the oil pan gasket with road grime build up. The road grime indicates the leak is long term. There was no indication of oil leaks from either the oil filter or oil plug. Based on the inspector’s findings and the mileage interval since the Jiffy Lube service our company denied taking responsibility for the damages to Mr. [redacted]’s Chevrolet.   We understand automotive problems can become frustrating. In addition, we are not in the business of alienating our customers. But as I am sure you can understand we simply cannot pay for damages that we do not feel are related to our service.   Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] Ext: [redacted].                                       Best Regards,                                       Ryan R[redacted]                                   Customer Service Manager

Re: [redacted] - #[redacted] Thank you for contacting us concerning Ms. [redacted] complaint.   We have researched the situation and our customer care coordinator contacted Ms. [redacted] directly on June 5th. We agreed to send Ms. [redacted] a $** gift card that she can use for future...

services at any Jiffy Lube facility. Ms. [redacted] accepted our offer. We appreciate your efforts in helping us retain our customer.   Thank you again for contacting us and if you have any questions please feel free to contact me at [redacted] Ext: [redacted].   Sincerely,  Ryan R[redacted] Customer Service Manager

June 30, 2017 Via Internet     Revdex.com Serving Central Virginia Attn: Walin Atkisson 720 Moorefield Park Drive Suite 300 Richmond, VA 23236   Re: [redacted]     Dear [redacted]:   Thank you for contacting us concerning...

[redacted] complaint.   I personally spoke with [redacted] today after receiving the letter from your office and our company has accepted liability for the oil pan damage on her [redacted]. We are writing a check for the oil pan replacement bill and refunding the Jiffy Lube service from March 19th. The reimbursement check will be mailed early next week.   Thank you for your time and if you have any questions please feel free to contact me at 800-216-2553 ext. 300.                               Best Regards,                               [redacted]                         Customer Service Manager

This refers to complaint ID [redacted].In summary, Jiffy Lube upsold me a service in addition to an oil change, whereby for an additional $59.99 they would replace the differential fluid.  They drained it, put the cap back on, sent me on my way, and this caused my car to break down within 15 minutes of driving it.  My car was in the shop for one week.  We lost the first day of our beach vacation and had to, in order to save the remainder of the vacation, squeeze everyone in to an old, inherited pickup truck in order to be on our way.  This was necessary as the district manager refused to address this until the next week and there was no authorizations or offers to provide us with a rental car.After my car was out of service for one week, Jiffy Lube paid for the repair. I asked for restitution for my car being out of commission for one week, in addition to the cost of the service they never completed.  They refused to reimburse me for the time I was without a car, citing "there are no receipts and we can't pay you without a receipt".  I told him I should be offered the amount it would have cost me to rent a [redacted] for one week, since that was what they took from me.  He said, "well you didn't rent one", and I pointed out that I couldn't, because the DM was hiding and therefore could not authorize it!They ignored the request to reimburse me for the service they never completed.  They continued to defend their hiding District Manager, who said, "I DID call you and left you a voice mail".  I pointed out to him that my Iphone not only reflects missed calls but accepts voice mails, neither of which it reflected, and which I was waiting for the entire day my car was wrecked, and never received until the fourth day after I sent in a Revdex.com complaint.This email serves as a continuation/rebuttal because they have not yet made full restitution.Thank you for your time.  Please call me a* [redacted] if there are any questions.Regards,[redacted]

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Address: 1905 Laurens Rd, Fort Oglethorpe, Georgia, United States, 29607-2912

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