Gigi's Mind, Body, and Soul-Day Spa

We rented a vehicle in Fall of last yearRental agreement [redacted] After having been home for some time, we received a call regarding a chip in windshield that they blamed on our tripWe asked for proof, which they sent non-dated pictures, of a small chip (1-2cm) in front lower right windshield near cornerWe contacted our car insurance company (***) who stated it seemed irregular given the size of the chip, but they would follow through with the [redacted] company (***)They did, and paid for the replacement of the windshield [redacted] meanwhile, has sent us another bill stating we owe dollars due to the car being our of service for days [redacted] repaired the windshield, which means it was a same day 1-hour jobThe manager has refused to give us any details - stating he wont deal with the "semantics" of our questionsNational - via their Twitter account - has reached out to local manager - and gotten the same exact response "the customer signed the release form, they

We rented a vehicle in Fall of last yearRental agreement *** After having been home for some time, we received a call regarding a chip in windshield that they blamed on our tripWe asked for proof, which they sent non-dated pictures, of a small chip (1-2cm) in front lower right windshield near cornerWe contacted our car insurance company (***) who stated it seemed irregular given the size of the chip, but they would follow through with the *** *** company (***)They did, and paid for the replacement of the windshield*** meanwhile, has sent us another bill stating we owe dollars due to the car being our of service for days*** repaired the windshield, which means it was a same day 1-hour jobThe manager has refused to give us any details - stating he wont deal with the "semantics" of our questionsNational - via their Twitter account - has reached out to local manager - and gotten the same exact response "the customer signed the release form, they

We booked a rental car at the Bozeman, MT airport location to start on 7/26/with a return of the car at Missoula, MT airport on 8/2/The quoted price was $453.70, for which I have signed paperworkWere thus surprised when upon return of the car the Missoula airport on 8/2, we were charged $insteadThe difference between these two numbers, the quote and charged price, is what we are disputing
The explanation given to us by the employee in Missoula was that there is a per-mile charge for this rentalNot only was this never explained to us at the time of booking a few months ago, it was not explained to us when picking up the car in Bozeman eitherMoreover, there is nothing in the agreement which states that there will be a mileage charge as driven, which is all why we are disputing this chargeThis merchant was not authorized by us to charge anything beyond the quoted and signed amount
We certainly tried our best to resolve this directly with the merchantThe e

Rental car company would not provide a invoice receipt at counter in Bozeman airport asked them repeatedly for receipt then when they did provide they over charged for services of $+ fees