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GigSalad LLC

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Reviews GigSalad LLC

GigSalad LLC Reviews (4)

Initial Business Response / [redacted] (1000, 5, 2016/01/26) */ Hi ***! We're so sorry you're having issues with our review systemWe certainly want to make it as simple as possible for our members to display reviews because we understand how important it is for people to hear from your past happy clients! While doing so, we also need to ensure that what is displayed is real, honest feedback coming directly from the clientThat's why we have a system in place that can detect multiple reviews using the same email and IP addressIn the case you have presented here, each review has been submitted from your email and IP address, which goes against our policyPlease know that this policy is to maintain the integrity of the review process and to ensure event hosts are getting accurate feedback about your past performances We also have a policy of documenting every email, phone call, and chat we have with our members and event hostsWe do not have a record of any of your past clients calling to submit a review, but we're always more than happy to help in that process! Feel free to have your clients call us at XXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2016/11/29) */
Thank you for taking the time to describe the issue you're havingWe hope our response and attached documentation will help clarify some things
GigSalad incorporates the latest technology to provide a seamless booking experience for our
users, along with superior protection for your sensitive informationOur platform keeps your private data safe using military-grade encryption, which means neither your clients nor our own employees can view, access, or share your personal infoRest assured that your banking and credit card information remains private
The *** account you have associated with your GigSalad membership is also private and cannot be accessed by GigSaladWe previously notified you that GigSalad unintentionally sent three gig payments to your *** account instead of oneThis happened because of a technical problem with *** to which *** verified with verbal and written confirmationAs a result of this error, we requested for you to return the duplicate payments that were sent to youAfter multiple attempts to notify you of the funds owed, we restricted your ability to receive new leads and discontinued your monthly payments to GigSaladHowever, you still have the ability to log in, make changes to your profile, and respond to existing clientsOnce we receive the funds owed, your GigSalad account will be reinstated and you will once again receive new leads
We take great measures to ensure we're providing outstanding customer support, and our team consists of compassionate, highly trained professionalsThe experience you've described certainly does not meet our standards, nor does it show in our records of correspondence with youHowever, we're always looking to improve our practices as well as our services, so your feedback is greatly appreciated
We hope this helps clarify the situation, but if you have more questions, feel free to contact us at XXX-XXX-XXXXOur office hours are M-F 8am-5pm CST

Initial Business Response /* (1000, 5, 2016/11/28) */
Thank you for making us aware of your situation and perspective. Feedback from our users is the best tool we have for creating a great experience on GigSalad. Your insight helped us see complications with our review system, so we've decided to...

take a constructive new approach.
Although onsite bookings provide the most protection with a Worry-Free Guarantee, our goal is to make all bookings successful. We've reinstated your review so that your experience will help other event and party planners in their booking decisions.
Because your payment was made to the vendor directly, there is no transaction for us to refund. However, we've made the vendor aware of your request so that they can provide a resolution.
We hope our reevaluation helps put your mind at ease, and you continue to reach out to us with your feedback. We're happy to hear from you!

Initial Business Response /* (1000, 5, 2016/01/26) */
Hi [redacted]!
We're so sorry you're having issues with our review system. We certainly want to make it as simple as possible for our members to display reviews because we understand how important it is for people to hear from your past happy...

clients!
While doing so, we also need to ensure that what is displayed is real, honest feedback coming directly from the client. That's why we have a system in place that can detect multiple reviews using the same email and IP address. In the case you have presented here, each review has been submitted from your email and IP address, which goes against our policy. Please know that this policy is to maintain the integrity of the review process and to ensure event hosts are getting accurate feedback about your past performances.
We also have a policy of documenting every email, phone call, and chat we have with our members and event hosts. We do not have a record of any of your past clients calling to submit a review, but we're always more than happy to help in that process! Feel free to have your clients call us at XXX-XXX-XXXX.

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Address: 259 Centre St, Middleboro, Massachusetts, United States, 02346-2234

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