Please be advised that we received your letter dated 6/23/on 6/28/in our Indianapolis officeOn 3/21/Ms [redacted] reported an accident involving her niece as the driverMs [redacted] took out her policy on 3/20/At the time of application she was required to disclose all household member age fifteen and older and all regular users.At the time of the accident Ms [redacted] 's niece [redacted] was drivingWe determined that Ms [redacted] was both an unscheduled and undisclosed driver in the household, and therefore was required to have been disclosed at the time of applicationMs [redacted] 's failure to disclose the risk properly had led to a policy rescission wherein the contract of insurance has been rendered null and void, due to material misrepresentationWe regret that there is no coverage but Ms [redacted] violated her contract by not providing accurate informationWe thank you for notifying us so that we could address the matterWe strive to provide the best possible service and we take complaints seriouslyThank you for bringing this matter to your attentionSincerely, Allison M [redacted] Personal Lines Claims Unit Manager am***@foundersinsurance.com Toll Free: 800-240-ext[redacted] Fax: 317-802-
The initial settlement check in the amount of $was issued and mailed to the Complainant on November 3, to the address provided to youWhen we were notified by hin that he did not receive the check, a stop payment was executed, and the check was reissued and mailed on December 30, and mailed to the same address.If the Complainant has still not received the reissued check, we ask that he notify us, and we will request a stop payment on that check and reissue it againPlease find attached copies of the two checks, which have been issuedIf you have any questions, please contact me at the number belowVery Truly yours, Founders Insurance Company Arthur S [redacted] Senior Claims manager (847) 768-as***@foundersinsurance.com
Long story short, I have been fighting a claim since January 6th today's date is June 9th (Still not settled) I can not get no response from emails or a returned phone call from my adjuster (Paula C***) was told to obtain an attorney and they (The Insurance Company) looks forward to hearing from him/her
My husband got hit by someone with this insurance the day before ThanksgivingThey took a week to even send an adjuster out who was extremely rude and hung up on me when I called to find out what was going onThey told me last week to give someone in the total loss department at ext by the name of Joel O [redacted] to call backI got the call this morning FINALLY just to be told that he doesn't work in that department We have kids and it is our only FAMILY vehicalNo money before Christmas to pay for a rental because for some reason this insurance company will not do itThey only cover a day and u have to pay up front then put a claim in after everything is settledThat doesn't even cover the cost of a van which is what I hadI can't keep getting rides to work, the kids sports, ectI would have been better off if the guy didn't have insurance because mine would have already had it takin care ofHappy holidays to a very cappy companyThank you for making ours extremely stressful and for not being any help at all
The theft of vehicle was reported to us on 11/24/and assigned to an adjusterThe adjuster contacted Ms*** on 11/24/Ms*** advised that her vehicle had been taken by her step son without permissionShe advised that the step son was involved in a hit and run accident and her
vehicle was damagedThe adjuster explained that an affidavit of theft was required.The affidavit was received on 12/from the insuredThe vehicle had been previously determined to be a total lossThe file was transferred to the Total Loss DepartmentWe await return of the total loss paperwork sent to the insured in order to resolve the lossOnce the insured returned the paperwork we will be able to resolve her claimWe regret that the insured feels that she was treated badly in connection with her claim, as we strive to provide excellent customer service and claims handlingWe hope this response is sufficient but if anything further is needed, please contact usSincerely,
Allison M***
Personal Lines Claims Unit Manager
a***@foundersinsurance.com
Toll Free: 800-240-ext***
Fax 317-802-
Please be advised that we received your letter dated 6/23/2016 on 6/28/2016 in our Indianapolis office.
On 3/21/16 Ms. [redacted] reported an accident involving her niece as the driver. Ms. [redacted] took out her policy on 3/20/16. At the time of application she was required to disclose all...
household member age fifteen and older and all regular users.At the time of the accident Ms. [redacted]'s niece [redacted] was driving. We determined that Ms. [redacted] was both an unscheduled and undisclosed driver in the household, and therefore was required to have been disclosed at the time of application.
Ms. [redacted]'s failure to disclose the risk properly had led to a policy rescission wherein the contract of insurance has been rendered null and void, due to material misrepresentation.
We regret that there is no coverage but Ms. [redacted] violated her contract by not providing accurate information.
We thank you for notifying us so that we could address the matter. We strive to provide the best possible service and we take complaints seriously. Thank you for bringing this matter to your attention.
Sincerely,
Allison M[redacted]
Personal Lines Claims Unit Manager
am[redacted]@foundersinsurance.com
Toll Free: 800-240-5563 ext.[redacted]
Fax: 317-802-9023
The initial settlement check in the amount of $927.25 was issued and mailed to the Complainant on November 3, 2015 to the address provided to you. When we were notified by hin that he did not receive the check, a stop payment was executed, and the check was reissued and mailed on December 30,...
2015 and mailed to the same address.If the Complainant has still not received the reissued check, we ask that he notify us, and we will request a stop payment on that check and reissue it again. Please find attached copies of the two checks, which have been issued.
If you have any questions, please contact me at the number below.
Very Truly yours,
Founders Insurance Company
Arthur S[redacted]
Senior Claims manager
(847) 768-2546
as[redacted]@foundersinsurance.com
My husband got hit by someone with this insurance the day before Thanksgiving. They took a week to even send an adjuster out who was extremely rude and hung up on me when I called to find out what was going on. They told me last week to give someone in the total loss department at ext 4435 by the name of Joel O[redacted] to call back. I got the call this morning FINALLY just to be told that he doesn't work in that department. We have 5 kids and it is our only FAMILY vehical. No money before Christmas to pay for a rental because for some reason this insurance company will not do it. They only cover 19.95 a day and u have to pay up front then put a claim in after everything is settled. That doesn't even cover the cost of a van which is what I had. I can't keep getting rides to work, the kids sports, ect. I would have been better off if the guy didn't have insurance because mine would have already had it takin care of. Happy holidays to a very cappy company. Thank you for making ours extremely stressful and for not being any help at all.
Please be advised that we received your letter dated 6/9/16 on 6/15/16 in our Indianapolis office. You refer to a prior correspondence. Please be advised we did not receive prior correspondence of this matter from Revdex.com.
The accident was reported to us by our insured MS [redacted]. Ms. [redacted]...
advised she went to the grocery and found damage thereafter on her vehicle. Coverage was confirmed on 4/25/16 by the agent. Our insured provided a statement on 4/25/16. An estimate was received on 4/29/16 of the damage to our insured's vehicle. The estimate was reviewed on 5/2/169 and had to be rewritten to remove OEM parts. Payment of the claim was issued on 5/13/16.
The claim is resolved. We apologize regarding confusion of the requesting and mailing of the payment. It was not until 5/13/16 that we could confirm the body shop choice from our insured.
While the claim was resolved prior to receipt of the complaint, we thank you for notifying us so that we could address the matter. We strive to provide the best possible service and we take complaints very seriously. Thank you for bringing this matter to your attention.
Sincerely,
Allison M[redacted]
Personal Lines Claims Unit Manager
am[redacted]@foundersinsurance.com
Toll Free: 800-240-5563 ext.[redacted]
Fax: 317-802-9023
Long story short, I have been fighting a claim since January 6th 2015 today's date is June 9th 2015 (Still not settled) I can not get no response from emails or a returned phone call from my adjuster (Paula C[redacted]) was told to obtain an attorney and they (The Insurance Company) looks forward to hearing from him/her.
Please be advised that we received your letter dated 6/23/on 6/28/in our Indianapolis officeOn 3/21/Ms [redacted] reported an accident involving her niece as the driverMs [redacted] took out her policy on 3/20/At the time of application she was required to disclose all household member age fifteen and older and all regular users.At the time of the accident Ms [redacted] 's niece [redacted] was drivingWe determined that Ms [redacted] was both an unscheduled and undisclosed driver in the household, and therefore was required to have been disclosed at the time of applicationMs [redacted] 's failure to disclose the risk properly had led to a policy rescission wherein the contract of insurance has been rendered null and void, due to material misrepresentationWe regret that there is no coverage but Ms [redacted] violated her contract by not providing accurate informationWe thank you for notifying us so that we could address the matterWe strive to provide the best possible service and we take complaints seriouslyThank you for bringing this matter to your attentionSincerely, Allison M [redacted] Personal Lines Claims Unit Manager am***@foundersinsurance.com Toll Free: 800-240-ext[redacted] Fax: 317-802-
The initial settlement check in the amount of $was issued and mailed to the Complainant on November 3, to the address provided to youWhen we were notified by hin that he did not receive the check, a stop payment was executed, and the check was reissued and mailed on December 30, and mailed to the same address.If the Complainant has still not received the reissued check, we ask that he notify us, and we will request a stop payment on that check and reissue it againPlease find attached copies of the two checks, which have been issuedIf you have any questions, please contact me at the number belowVery Truly yours, Founders Insurance Company Arthur S [redacted] Senior Claims manager (847) 768-as***@foundersinsurance.com
Long story short, I have been fighting a claim since January 6th today's date is June 9th (Still not settled) I can not get no response from emails or a returned phone call from my adjuster (Paula C***) was told to obtain an attorney and they (The Insurance Company) looks forward to hearing from him/her
My husband got hit by someone with this insurance the day before ThanksgivingThey took a week to even send an adjuster out who was extremely rude and hung up on me when I called to find out what was going onThey told me last week to give someone in the total loss department at ext by the name of Joel O [redacted] to call backI got the call this morning FINALLY just to be told that he doesn't work in that department We have kids and it is our only FAMILY vehicalNo money before Christmas to pay for a rental because for some reason this insurance company will not do itThey only cover a day and u have to pay up front then put a claim in after everything is settledThat doesn't even cover the cost of a van which is what I hadI can't keep getting rides to work, the kids sports, ectI would have been better off if the guy didn't have insurance because mine would have already had it takin care ofHappy holidays to a very cappy companyThank you for making ours extremely stressful and for not being any help at all
The theft of vehicle was reported to us on 11/24/and assigned to an adjusterThe adjuster contacted Ms*** on 11/24/Ms*** advised that her vehicle had been taken by her step son without permissionShe advised that the step son was involved in a hit and run accident and her
vehicle was damagedThe adjuster explained that an affidavit of theft was required.The affidavit was received on 12/from the insuredThe vehicle had been previously determined to be a total lossThe file was transferred to the Total Loss DepartmentWe await return of the total loss paperwork sent to the insured in order to resolve the lossOnce the insured returned the paperwork we will be able to resolve her claimWe regret that the insured feels that she was treated badly in connection with her claim, as we strive to provide excellent customer service and claims handlingWe hope this response is sufficient but if anything further is needed, please contact usSincerely,
Allison M***
Personal Lines Claims Unit Manager
a***@foundersinsurance.com
Toll Free: 800-240-ext***
Fax 317-802-
Please be advised that we received your letter dated 6/23/2016 on 6/28/2016 in our Indianapolis office.
On 3/21/16 Ms. [redacted] reported an accident involving her niece as the driver. Ms. [redacted] took out her policy on 3/20/16. At the time of application she was required to disclose all...
household member age fifteen and older and all regular users.At the time of the accident Ms. [redacted]'s niece [redacted] was driving. We determined that Ms. [redacted] was both an unscheduled and undisclosed driver in the household, and therefore was required to have been disclosed at the time of application.
Ms. [redacted]'s failure to disclose the risk properly had led to a policy rescission wherein the contract of insurance has been rendered null and void, due to material misrepresentation.
We regret that there is no coverage but Ms. [redacted] violated her contract by not providing accurate information.
We thank you for notifying us so that we could address the matter. We strive to provide the best possible service and we take complaints seriously. Thank you for bringing this matter to your attention.
Sincerely,
Allison M[redacted]
Personal Lines Claims Unit Manager
am[redacted]@foundersinsurance.com
Toll Free: 800-240-5563 ext.[redacted]
Fax: 317-802-9023
The initial settlement check in the amount of $927.25 was issued and mailed to the Complainant on November 3, 2015 to the address provided to you. When we were notified by hin that he did not receive the check, a stop payment was executed, and the check was reissued and mailed on December 30,...
2015 and mailed to the same address.If the Complainant has still not received the reissued check, we ask that he notify us, and we will request a stop payment on that check and reissue it again. Please find attached copies of the two checks, which have been issued.
If you have any questions, please contact me at the number below.
Very Truly yours,
Founders Insurance Company
Arthur S[redacted]
Senior Claims manager
(847) 768-2546
as[redacted]@foundersinsurance.com
My husband got hit by someone with this insurance the day before Thanksgiving. They took a week to even send an adjuster out who was extremely rude and hung up on me when I called to find out what was going on. They told me last week to give someone in the total loss department at ext 4435 by the name of Joel O[redacted] to call back. I got the call this morning FINALLY just to be told that he doesn't work in that department. We have 5 kids and it is our only FAMILY vehical. No money before Christmas to pay for a rental because for some reason this insurance company will not do it. They only cover 19.95 a day and u have to pay up front then put a claim in after everything is settled. That doesn't even cover the cost of a van which is what I had. I can't keep getting rides to work, the kids sports, ect. I would have been better off if the guy didn't have insurance because mine would have already had it takin care of. Happy holidays to a very cappy company. Thank you for making ours extremely stressful and for not being any help at all.
Please be advised that we received your letter dated 6/9/16 on 6/15/16 in our Indianapolis office. You refer to a prior correspondence. Please be advised we did not receive prior correspondence of this matter from Revdex.com.
The accident was reported to us by our insured MS [redacted]. Ms. [redacted]...
advised she went to the grocery and found damage thereafter on her vehicle. Coverage was confirmed on 4/25/16 by the agent. Our insured provided a statement on 4/25/16. An estimate was received on 4/29/16 of the damage to our insured's vehicle. The estimate was reviewed on 5/2/169 and had to be rewritten to remove OEM parts. Payment of the claim was issued on 5/13/16.
The claim is resolved. We apologize regarding confusion of the requesting and mailing of the payment. It was not until 5/13/16 that we could confirm the body shop choice from our insured.
While the claim was resolved prior to receipt of the complaint, we thank you for notifying us so that we could address the matter. We strive to provide the best possible service and we take complaints very seriously. Thank you for bringing this matter to your attention.
Sincerely,
Allison M[redacted]
Personal Lines Claims Unit Manager
am[redacted]@foundersinsurance.com
Toll Free: 800-240-5563 ext.[redacted]
Fax: 317-802-9023
Long story short, I have been fighting a claim since January 6th 2015 today's date is June 9th 2015 (Still not settled) I can not get no response from emails or a returned phone call from my adjuster (Paula C[redacted]) was told to obtain an attorney and they (The Insurance Company) looks forward to hearing from him/her.