Gil Tour Travel, Incorporated

Dear [redacted] ***, Sharon G [redacted] from my office sent me the complaint the Revdex.com received from [redacted] **and [redacted] traveled as part of a group of participants which was accompanied by Sharon G***>**and [redacted] purchased a full package which included late check out on the last day even though the group did not stay the night check out is 12pm (noon) The group flight did not depart until 12:30am the next morning (early) In order to accommodate the group, we included the last night in the package to allow the group access to their rooms until their departure The day before departure [redacted] contacted Sharon asking for a refund for this last night Sharon explained to [redacted] the reason the last night was included in the package, but she continued to yell and be irate As a good will gesture and to calm [redacted] down, Sharon asked the hotel to make an exception and refund her; the hotel refused since they were unable to sell the room last minute [redacted] is the only complaint Gil Travel received from the entire group; as a matter of fact we received nothing but raving testimonials from the other participants Attached please find a copy of the itinerary Also, find below correspondence between [redacted] and myself.Should you need additional information, please do not hesitate to contact meIgal H [redacted] President & CEO Gil Travel On Nov 20, 2014, at 4:PM, Igal H [redacted] wrote: Dear [redacted] , Your email was sent to me by Susan B*** I was surprised to read your email This was an extremely successful tour; we received very nice emails from almost all participants Your trip was booked “as a package” and all services, including hotels were paid to the supplies in full prior to the group arrival There is no refund unused services All the above was explained to you before by Susan and during the trip by Sharon With this being said, I do not see any reason why you are asking for an adjustment Sincerely, Igal _____________________________________ Igal H [redacted] | President & CEO | GIL TRAVEL Walnut Street, 2nd Fl • Philadelphia PA • USA T) ###-###-#### | F) ###-###-#### | [redacted] @giltravel.com| W) www.giltravel.com\ -----Original Message----- From: [redacted] [ [redacted] ] Sent: Friday, November 14, 10:AM To: Susan B [redacted] Subject: trip to Israel As per our telecon, I am sending my thoughts in writing as you requested Re: Tuesand WedNov4th and 5th.....At [redacted] Hotel Dead Sea........no tissues, no hangers, no phone service to call out...no way to retrieve a message per phone....filthy bathroom Totally unacceptable....We will not pay for the nights spent there.....Had we not been part of a tour group, we would have left in the first minutes of arrival Re : [redacted] Jerusalem, specifically Monday Nov10th, day of departure.........We were charged for a full overnight stay until Tues Nov11th I feel we should have been given the option of paying for a room we were not utilizing overnight or checking out on Mon morning which is what we did The hotel was notified days before checkout that was our plan Considering the rates being charged, I do not think this is unreasonable We are expecting an adjustment from your company for the above mentioned issues Please advise [redacted] and [redacted]

Dear *** ***,
Igal H*** is not going to continue this argument back and forth with *** ***
MrH*** is confident in his stance regarding the issue and feels he has no other choice but to take legal actionThank youSharon G*** on behalf of Igal H***, President & CEO of Gil Travel

Dear *** ***,
I would like to repeat what I stated in my previous email.
**and *** *** purchased a full package which included late check out on the last day even though the group did not stay the night check out is 12pm (noon) The group flight did not depart until 12:30am the next morning (early) In order to accommodate the group, we included the last night in the package to allow the group access to their rooms until their departure The day before departure *** *** contacted Sharon asking for a refund for this last night Sharon explained to *** *** the reason the last night was included in the package, but she continued to yell and be irate As a good will gesture and to calm *** *** down, Sharon asked the hotel to make an exception and refund her; the hotel refused since they were unable to sell the room last minute
*** *** can check with the Israel Government Tourist Office and see that all hotels used on this tour are Superior
In reference to *** ***'s comment, "I would have never agreed to that arrangement." She knew from the very beginning that she is buying package and knew the exact cost for the entire package; therefore I do not feel a reimbursement is due to her.
As I said before, we only received positive feedback from the other participants.
Sincerely,
Igal H***
President and CEO
Gil Travel
###-###-####

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Complaint: ***
I am rejecting this response because: MrH*** is incorrect about
Dr*** ***,
Unfortunately MrH*** does not have his information correctMsA*** did know my son has a metabolic condition and fatigues easilyShe also knew my mother-in-law who traveled with us is and also fatigues easilySome of the extra money we spent was on transportation to and from places because they couldn't walk that far. As far as the dispute with my credit card, the information MrH*** provided you with is also incorrectMy husband and I are good customers of Discover - we pay on time and have never disputed a chargeTherefore, when we appealed the charges to be sent to a mediator, Gil Travel never respondedI just spoke with Discover to confirm and was told that because they did not respond until September (which is when they discovered they forgot to run my card for the deposit), the case is closed and the dispute went in our favorWhen I looked at Gil's ratings with the Revdex.com when I filed this complaint, I saw they already have complaints against them and a D rating because they never responded to one of the complaintsThis is further evidence of poor business practiceI have three children with special needs, and cannot be responsible for doing Gil's accounting jobI took my trip with the understanding because Gil put it in writing I was paid in fullI have never heard of anyone going back to a customer months later and say "oops we made a mistake and forgot to put a charge through." That is poor business practicePlus to continuously harrass my f*ly and threaten legal action is even worseThank you for your attention to this matterSincerely,
*** ***
Regards,
Amy Kratchman

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 Complaint: [redacted]
I am rejecting this response because: $440,00 is quite a sum to pay to keep luggage in a room until 6p.m.  I checked out at 10:35 am on the last day of the tour and had my luggage placed in the luggage hold of the hotel.  I informed the hotel desk person of same.  They said to take it up with the travel co.  Since the price of the tour was given in a lump sum and  was notspecific re the charges, there was no way for me to know about paying all that money to the hotel for non service on the last day. I would never have agreed to that arrangement. Lets not forget about the filthy hotel [redacted] at the dead sea...totally unacceptable when they advertised superior hotels in this package.  My request for reimbursement is reasonable.
Regards,
[redacted]

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 Complaint: [redacted]
I am rejecting this response because:**. H[redacted] CEO of Gil Travel states that departure wasn't until 12:30 a.m. 11/11/2014.  That is true.  That was departure time for departure of the plane.  The tour group, in fact had to be in the lobby with all luggage at 6.p.m.( checked out) for loading luggage onto the bus and then going to a nearby restaurant for dinner.  Since normal checkout is 12 noon, and the tour group had to leave by 6 p.m., everyone paid $440.00 for 6 hours to hold luggage in their room and or use the room during those 6 hours. As I stated before, paying $440.00 for that made no sense to me and I checked out at 10:30 a.m. I have worked too hard for the major portion of my life to throw away $440.00.  Yes I knew the cost for the entire package, but never thought I would be charged in a frivolous manner.
Regards,
[redacted]

Dear [redacted],
Sharon G[redacted] from my office sent me the complaint the Revdex.com received from [redacted].  
**. and [redacted] traveled as part of a group of 21 participants which was accompanied by Sharon G[redacted]. 
class="MsoNormal">**. and [redacted] purchased a full package which included late check out on the last day even though the group did not stay the night.   Normal check out is 12pm (noon).  The group flight did not depart until 12:30am the next morning (early).  In order to accommodate the group, we included the last night in the package to allow the group access to their rooms until their departure.   The day before departure [redacted] contacted Sharon asking for a refund for this last night.  Sharon explained to [redacted] the reason the last night was included in the package, but she continued to yell and be irate.  As a good will gesture and to calm [redacted] down, Sharon asked the hotel to make an exception and refund her; the hotel refused since they were unable to sell the room last minute.   [redacted] is the only complaint Gil Travel received from the entire group; as a matter of fact we received nothing but raving testimonials from the other participants.  Attached please find a copy of the itinerary.   Also, find below correspondence between [redacted] and myself.Should you need additional information, please do not hesitate to contact me.
Igal H[redacted]
President & CEO
Gil Travel
On
Nov 20, 2014, at 4:04 PM, Igal H[redacted] wrote:
Dear [redacted],
Your email was sent to me by Susan B[redacted].
I was surprised to read your email.  This was an extremely
successful tour; we received very nice emails from almost all participants.
Your  trip was booked “as a package” and all services,
including hotels were paid to the supplies in full prior to the group
arrival.   There is no refund unused services.   All the
above was explained to you before by Susan and during the trip by Sharon.
With this being said, I do not see any reason why you are asking
for an adjustment.
Sincerely,
Igal
_____________________________________
Igal H[redacted] | President
& CEO | GIL TRAVEL
1511 Walnut Street,
2nd Fl • Philadelphia PA 19102 • USA
T) ###-###-#### |
F) ###-###-#### | [redacted]@giltravel.com| W) www.giltravel.com\
-----Original Message-----
From: [redacted]]
Sent: Friday, November 14, 2014 10:40 AM
To: Susan B[redacted]
Subject: trip to Israel
As per our telecon, I am sending my thoughts in writing as you
requested.
Re:  Tues. and Wed. Nov. 4th and 5th.....At [redacted] Hotel
Dead Sea........no tissues, no hangers, no phone service to call out...no 
way to retrieve a message per phone....filthy bathroom   
Totally 
unacceptable....We will not pay for the 2 nights spent
there.....Had 
we not been part of a tour group, we would have left in the
first  
minutes of arrival.
Re :  [redacted] Jerusalem, specifically Monday Nov. 10th,
day of departure.........We were charged for a full overnight stay until Tues.
Nov. 11th.  I feel we should have been given the option of paying for a
room we were not utilizing overnight or checking out on Mon morning which is
what we did.  The hotel was notified 2 days before checkout that was our
plan.  Considering the rates being charged, I do not think this is
unreasonable.
We are expecting an adjustment from your company for the above
mentioned issues.  Please advise.
[redacted] and [redacted]

Dear [redacted],
Further to [redacted]'s complaint, [redacted] authorized Gil Travel to charge a deposit of $2,000.00 toward the f[redacted]ly trip.  Unfortunately, the credit was not charged by Gil...

Travel. 
Upon their return from Israel, [redacted] disputed the charge of $5,000.00 which was the last payment due.  The credit card company asked Gil Travel to supply all pertinent  information which we did and the dispute was reversed.  
In regards to her comment regarding her children having a "metabolic disease";  this was never discussed with Armanda so I do not understand what she is referring to by spending additional money.  
As a good will gesture, Gil Travel extended a credit of $461.00 for their disappointment.  
In my opinion, [redacted] is trying to avoid paying the balance due $1539.00.  We have no choice, but to take legal action.  I understand that she was upset about her husband receiving an attorney letter at his place of work; however this is the last address we had on file from them.
Please find attached the letter sent on Oct. 3rd.   
Should you need additional information, please do not hesitate to contact me.
Thank you.
Igal H[redacted]
President & CEO
Gil Travel
###-###-####

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted],
I feel my statements as well as Gil Travel's rating with the Revdex.com speak for itself. As a consumer I feel we are being threatened with legal action for poor business practices and incorrect information. I find this highly disappointing we are still debating this since we have correspondence from Ms. A[redacted] that we were paid in full. In addition, in all of Gil's correspondence they clearly state no travel documents will be issued until payment is received in full. We received our documents from Gil and made purchases abroad based on the information from Gil that we were paid in full for our trip. We are not litigious people but will not stand for this continued abuse. All we ask again is for Gil to leave us alone and stop their threatening behavior. Perhaps their time would be better spent reviewing their accounting practices.
Regards,
[redacted]

Review: I experienced myriad problems which were linked to Gil Travel inadequate handling of my reservations. They requested additional money after I was told that we would be traveling from [redacted] to [redacted] on [redacted]. They threatened to cancel my flight unless I paid more money. They never bothered to make the reservation for my seat on the plane. I arrived at the airport the next day and my flight had been cancelled and Gil Travel told me that they were not aware that the flight had been cancelled. I was told to call back in 1 hour but even 5 hours later there was no resolution. I was forced to book my own reservations and because I was on a group ticket I was forced to make the arrangements for everyone on my ticket. I then received a call from Gil Travel threatening me by telling me that I need to go back home until the next day. After I explained that my baggage had already been checked I was told that I would be denied access if I attempted to board the plane. I am vegetarian and the airline stated that it is the responsibility of Gil Travel to report any accommodations such as dietary needs and that it was not reported to them. We arrived one day late instead of the 2 days if I would have returned home. I was told by Gil Travel that there would be no adjustments made for any days we missed from the agreed tour dates. Upon arrival I informed the tour guide of the substandard hotel and room. I also told them that the food made me sick but I took some anti-emetic medication to stop me from vomiting. I was told that it could be addressed when we returned to the hotel. I attempted to address the issue once I returned to the hotel and was treated very rudely and mocked by the receptionist. I was then told by the tour representative that they would attempt to locate another hotel for me but that I would have to pay for it out of my pocket and get the refund once I got back home. I agreed. I am leaving out a lot of details due to limited time. Once I got home I immediately requested a refund. I was asked to submit my receipts in which I did and am still awaiting my refund. Please note that this was my first trip in which I used a travel agency and the impact that it has had on me is beyond explanation. I relied on this company to protect me and guide me but instead I was taken advantage of and left alone in a foreign country.Desired Settlement: Although I believe that this type of service constitutes a full refund, I would like to be refunded the additional $330.00 I had to pay out of my pocket for a hotel as instructed by their representatives.

Business

Response:

Please be advised our company is in the process of reviewing [redacted] complaint.

Furthermore, the ministry who organized the trip is doing a review as well.

Our company prides itself on excellence in customer service and hopes to come to a amicable resolution soon.

Sincerely,

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Review: The price of the SENIOR tour we signed up for was $4390.00 per person for my husband and me. It advertised "superior/first class hotels. We checked into the [redacted] Hotel-Dead Sea for 2 nights...The room was filthy, no tissues, no hangers, unable to receive an incoming telephone message, unable to place an outside call. I was told this cost $400.00/night.

[redacted] Hotel, Jerusalem...Rate, $440.00/night...Gil travel billed everyone for an extra night on the last day of the tour, just so luggage would remain in the room until 6p.m. when the bus arrived for the luggage. There was never intent for the room to be used for an overnight stay. This in my opinion is overcharging and taking advantage of senior citizens. I don't want to be charged for the filthy hotel or the extra night charge in Jerusalem....I checked out at 10:35 a.m. that morning and my luggage was placed in the hotels luggage room.Desired Settlement: I feel it was fraud on the part of Gil travel to charge for a room knowing it will not be utilized. They should have given the senior citizens an option about the booking of the room or checking out in the a.m. of the last day of the tour.

Business

Response:

Dear [redacted],Sharon G[redacted] from my office sent me the complaint the Revdex.com received from [redacted]. **. and [redacted] traveled as part of a group of 21 participants which was accompanied by Sharon G[redacted]. **. and [redacted] purchased a full package which included late check out on the last day even though the group did not stay the night. Normal check out is 12pm (noon). The group flight did not depart until 12:30am the next morning (early). In order to accommodate the group, we included the last night in the package to allow the group access to their rooms until their departure. The day before departure [redacted] contacted Sharon asking for a refund for this last night. Sharon explained to [redacted] the reason the last night was included in the package, but she continued to yell and be irate. As a good will gesture and to calm [redacted] down, Sharon asked the hotel to make an exception and refund her; the hotel refused since they were unable to sell the room last minute. [redacted] is the only complaint Gil Travel received from the entire group; as a matter of fact we received nothing but raving testimonials from the other participants. Attached please find a copy of the itinerary. Also, find below correspondence between [redacted] and myself.Should you need additional information, please do not hesitate to contact me.Igal H[redacted]President & CEOGil TravelOn

Nov 20, 2014, at 4:04 PM, Igal H[redacted] wrote:

Dear [redacted],

Your email was sent to me by Susan B[redacted].

I was surprised to read your email. This was an extremely

successful tour; we received very nice emails from almost all participants.

Your trip was booked “as a package” and all services,

including hotels were paid to the supplies in full prior to the group

arrival. There is no refund unused services. All the

above was explained to you before by Susan and during the trip by Sharon.

With this being said, I do not see any reason why you are asking

for an adjustment.

Sincerely,

Igal

_____________________________________

Igal H[redacted] | President

& CEO | GIL TRAVEL

1511 Walnut Street,

2nd Fl • Philadelphia PA 19102 • USA

T) ###-###-#### |

F) ###-###-#### | [redacted]@giltravel.com| W) www.giltravel.com\

-----Original Message-----

From: [redacted] [[redacted]]

Sent: Friday, November 14, 2014 10:40 AM

To: Susan B[redacted]

Subject: trip to Israel

As per our telecon, I am sending my thoughts in writing as you

requested.

Re: Tues. and Wed. Nov. 4th and 5th.....At [redacted] Hotel

Dead Sea........no tissues, no hangers, no phone service to call out...no

way to retrieve a message per phone....filthy bathroom

Totally

unacceptable....We will not pay for the 2 nights spent

there.....Had

we not been part of a tour group, we would have left in the

first

minutes of arrival.

Re : [redacted] Jerusalem, specifically Monday Nov. 10th,

day of departure.........We were charged for a full overnight stay until Tues.

Nov. 11th. I feel we should have been given the option of paying for a

room we were not utilizing overnight or checking out on Mon morning which is

what we did. The hotel was notified 2 days before checkout that was our

plan. Considering the rates being charged, I do not think this is

unreasonable.

We are expecting an adjustment from your company for the above

mentioned issues. Please advise.

[redacted] and [redacted]

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because: $440,00 is quite a sum to pay to keep luggage in a room until 6p.m. I checked out at 10:35 am on the last day of the tour and had my luggage placed in the luggage hold of the hotel. I informed the hotel desk person of same. They said to take it up with the travel co. Since the price of the tour was given in a lump sum and was notspecific re the charges, there was no way for me to know about paying all that money to the hotel for non service on the last day. I would never have agreed to that arrangement. Lets not forget about the filthy hotel [redacted] at the dead sea...totally unacceptable when they advertised superior hotels in this package. My request for reimbursement is reasonable.

Regards,

Business

Response:

Dear [redacted],