Re: Revdex.com Complaint: [redacted] MSB Reference: [redacted] Dear [redacted] Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business BureauMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions In your complaint, you indicate that MSB accepted your payment of $on August 19, for the above-referenced toll transactionsYou also indicate that your payment was not applied to your toll account prior to the payment due date because of a payment processing error caused by MSBAs a result, you incurred an additional fee in the amount of $ MSB processed the payment you made on August 19, 2014, however, our records indicate that your financial institution rejected the transaction because they were unable to locate an account using the information that was provided by youMSB received this notification from your financial institution on August 28, As a one-time courtesy, MSB will refund the $fee that you have already satisfied with your recent paymentPlease allow up to business days to receive this refund in the mail If you have additional questions and wish to speak with a customer service representative, please contact our office at [redacted] Sincerely, [redacted] Gila LLC
April 3, Revdex.com Complaint: [redacted] MSB Reference: [redacted] , License Plate [redacted] Dear J [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint # [redacted] )MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactionsA review of MSB’s records indicate that this matter was resolved in our call center after the filing of this complaintThe fee incurred for the account referenced above was waived and the remaining balance was paid on April 2, This matter is now closed in our officeWe apologize for any inconvenience you experiencedPlease contact me directly if you have any additional questions related to this matterI can be reached directly at ###-###-####, extension ***Sincerely, [redacted]
May 1, Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.comMSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other outstanding municipal debtYou indicated in your complaint that you wish to have Municipal Services Bureau discontinue calls to your telephone number(s)We apologize for any inconvenience you have experiencedAfter further research using the complete list of telephone numbers that you furnished to our office, we believe that your telephone numbers ending in [redacted] and [redacted] may have been the numbers that were calledPlease be advised that all of the telephone numbers you provided have been added to our internal “do not call” registryWhile I trust that this action will resolve your concern, please contact me directly if you receive any additional telephone calls from our officeI can be reached at ###-###-####, extension [redacted] Alternatively, you can reach me via email at [redacted] @gilacorp.comSincerely, [redacted] *** [redacted] *** Compliance Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help to resolve this! Regards, [redacted]
May 8, www[redacted] com [redacted] [redacted] [redacted] [redacted] *** [redacted] * [redacted] *** [redacted] [redacted] Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint # [redacted] )MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactionsYour complaint states that your concerns regarding the ‘Contact Us’ feedback form on our company’s website had not been addressedThe technical issue affecting the ‘Contact Us’ feedback form on our company’s website has been identified and correctedMSB apologizes for any inconvenience you experiencedIf you have any additional questions, please contact me directly at ###-###-####, extension ***Sincerely, [redacted] *** [redacted] *** Gila LLC
October 31, [redacted] [redacted] GILA LLC d/b/a MSB [redacted] Via Revdex.com Complaint Portal [redacted] *** [redacted] *** [redacted] *** *** Direct [redacted] Re: Revdex.com Complaint: [redacted] Fax [redacted] MSB Reference: [redacted] San Antonio Municipal Court Reference: [redacted] Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business BureauMSB is contracted by San Antonio Municipal Court to provide collection services in connection with unpaid court fines and fees Our records reflect that you spoke with a representative of our office on October 24, During this telephone conversation, our representative processed your request to discontinue calls to the telephone number that was associated with this matter If you have any additional questions related to this matter, please contact me directly at [redacted] [redacted] *** Sincerely, [redacted] Gila LLC
Dear Mr***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")Please be advised that we have updated our records with the correct owner of the vehicle who is responsible for these toll transactionsWe appreciate you bringing this matter to our attention and we apologize for any inconvenience you have experiencedA supervisor from our office will contact you to verify your correct mailing address so that we can send you confirmation that you are not responsible for these toll transactions.Sincerely, [redacted] Gila LLC d/b/a MSB
Complaint: [redacted] I am rejecting this response because:The continue to say that they have placed the numbers on the Do Not Call list and we continue to receive callsI have since discovered a larger list of phone numbers, which I want to be placed on the Do Not Call List, as follows:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ I continue to not have faith that this will actually get done and will call Aaron Miller directly when it DOES happen again Regards, [redacted] ***
Complaint: [redacted] Mr [redacted] : I have received you facsimile dated on December 17, I am well aware of the contract between Gila LLC, a.k.a., d.b.a., Municipal Services Bureau (MSB)No sir, my complaint does not allege “that [I] have not received all of the indigent benefits available to [me] under applicable law.” My complaint is clear and concise, and states I have submitted an Application under the Texas Transportation Code, § (a) and have provided that which is requested under subsection (b), thereof, thereby invoking that particular section of LawI have not, and am not, seeking to obtain any benefits: BENEFITAdvantage; profit; fruit; privilege; advantageFitch vBates, Barb(N.Y.) 473; Ferrigino vKeasbey, Conn445, A445, 447; In re Krause's Estate, Wash1, P.2d 268; a pecuniary advantage or profit; gain; account; interest; the whole benefit and entire beneficial interestBird vNewcomb, Va208, S.E605, Black Law Dictionary, 4th EdAlso, and in order to provide you with clarification, the People of this state, Texas, have created a body of law makers, i.e., the Texas Legislature, to create laws and the contract therebetween is this states constitutionThose laws which the Legislature creates apply solely and specifically to the legal entities, “persons” the Legislature creates through its passing and enacting of Session Laws, business included, not to the PeopleHowever, the People may at anytime invoke those laws the Legislature has created to command the subordinate entities to carryout their duties as mandatedApplying those law to the People which created the body, would be along the lines of man applying its law to the Creator; null and voidThe laws are created so as to provide structure and mandates pertaining to how “persons” the Legislature creates are to functionOnly those “persons” created by the Texas Legislature receive benefitsThe People, are those which allow for those benefits to be givenIt is the People of this state that control the LegislatureThe Legislature of this state controls those entities which it creates by and through the laws it passes, and as stated supra, the People may at anytime invoke those laws upon the created entities, which is the present caseMSB is one of those entities which has been allowed to be created by the Legislature through its BUSNIESS AND COMMERCE CODE, as well as, through the Agency which was created when MSB was contracted through, by and with the Texas Department of Public Safety, another entity the Legislature has been allowed to create and has done soAdditionally, within my complaint I included the controlling Texas Law, which is included herein, infraMy complaint also states that I have been determined Indigent under § (a)If MSB has determined me to be indigent under some program I have not applied for, rather than, abide by Texas Law provision which I have invoked, it has done so in errorMy complaint clearly states I have not requested a reduction of surcharges under Texas Transportation Code, § 708.157(c), and have not submitted to MSB an application, thereforIf MSB has made a determination under § 708.157(c) and applied it to me, it had done so in errorAnd in addition thereto, my complaint states that even if I had submitted an application requesting a reduction under § 708.157(c) the reduced amount which MSB is demanding is higher than that which is allowed by the Texas Department of Public Safety rule under the Texas Administration Code, and provided the Rule therein my complaintYou should take notice that no where under RULE §(set out in full, infra) does it allow for MSB to charge “a 4% fee for MSB’s collection services” to those it makes or attempts to make collections fromMSB is contracted through and paid by the Texas Department of Public Safety, not those people or persons it attempts to collect from and doing so without any legal or lawful authority, but rather of its own free-will, may be a breech of the Texas Deceptive Trade Practices Laws, nut not neccesarilly limited theretoFuther, my complaint states, again and in summation, “that [I] ha[ve] submitted an application under § (a) and ha[ve] provided that which is requested under subsection (b), and have been found to be Indigent and “Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, the third-party contracted service responsible for handling issues and matters under Texas Transportation Code, CHAPTER DRIVER RESPONSIBILITY PROGRAM, is required observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER against Declarant.” Furthermore, Texas Law is and must be clear, not ambiguousNo where in Texas Law pertaining to Texas Transportation Code, CHAPTER is it set forth by the Texas Legislature that “applicable law provides for two distinct indigence programs, one of which requires a court order and reduces the balance to $on the offense being heard by the judge.” In fact, the controlling Texas Law makes no mention what so ever about a “court order” requirementIn order to prove the claim made by you, that there are “two distinct programs, one of which requires a court order you will need to furnish me with the “law” you are relying onI have included herein, which was also included within my complaint, the controlling Texas Law as passed by the Legislative body of the State of Texas, which you should take notice that no mention what so ever of “two programs” or of a “court order” requirement is madeSecINDIGENT STATUS AND REDUCTION OF SURCHARGES(a) The department shall waive all surcharges assessed under this chapter for a person who is indigentFor the purposes of this section, a person is considered to be indigent if the person provides the evidence described by Subsection (b) to the court(b) A person must provide information to the court in which the person is convicted of the offense that is the basis for the surcharge to establish that the person is indigentThe following documentation may be used as proof: (1) a copy of the person's most recent federal income tax return that shows that the person's income or the person's household income does not exceed percent of the applicable income level established by the federal poverty guidelines; (2) a copy of the person's most recent statement of wages that shows that the person's income or the person's household income does not exceed percent of the applicable income level established by the federal poverty guidelines; or (3) documentation from a federal agency, state agency, or school district that indicates that the person or, if the person is a dependent as defined by Section 152, Internal Revenue Code of 1986, the taxpayer claiming the person as a dependent, receives assistance from: (A) the food stamp program or the financial assistance program established under Chapter 31, Human Resources Code; (B) the federal special supplemental nutrition program for women, infants, and children authorized by U.S.CSection 1786; (C) the medical assistance program under Chapter 32, Human Resources Code; (D) the child health plan program under Chapter 62, Health and Safety Code; or (E) the national free or reduced-price lunch program established under U.S.CSection et seqAdded by Acts 2009, 81st Leg., R.S., Ch(H.B2730), Sec15.04, effSeptember 1, Finally, no sir, I did not “[apply] for available benefits under [an] indigence program which does not require a judicial order.” I submitted an application under the Texas Law provided herein, thereby invoking that Law which clearly commands and states: “The department shall waive all surcharges assessed under this chapter for a person who is indigent.” Since MSB has been contracted by the Texas Department of Public Safety and thereby delegated its authority thereto, MSB is required to “...waive all surcharges assessed under this chapter (CHAPTER DRIVER RESPONSIBILITY PROGRAM, TEXAS TRANSPORTATION CODE) for a person who is indigent” upon invocation of Secof the Texas Transportation CodeAgain, be advised and take heed that no where within the Texas Law as passed by the Texas Legislature is it written that a “court order” is required under SecINDIGENT STATUS AND REDUCTION OF SURCHARGESWhereas, considering the issues and facts what I have mention supra, it is therefore, I am requesting, again, that MSB, the third-party agency contracted service responsible for handling issues and matters under Texas Transportation Code, particularly CHAPTER DRIVER RESPONSIBILITY PROGRAM, to observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER against me, and without making mention MSB's failure to provide Notice, thereby, violation Due Process clauses of this state and the federal corporation, the United States Respectfully, [redacted] ***, Texas
Dear [redacted] ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that your telephone number ending in [redacted] has been removed from our recordsThis telephone number will not be called again by our officeWe apologize for any inconvenience you have experienced.Sincerely, [redacted] Gila LLC d/b/a MSB
December 24, Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.comMSB is contracted by Travis County EMS to provide collection services for unpaid accountsYour complaint alleges that you have received telephone calls and messages from MSB indicating that you will be prosecuted by the Internal Revenue Service (IRS) if you fail to resolve this matterA review of our records indicates that MSB attempted to contact you at the telephone number ending in [redacted] in connection with an outstanding matter with Travis County EMSPlease be advised that MSB is not affiliated with the IRS in any wayThe matter that we attempted to contact you about at telephone number ending in [redacted] is not related to any unpaid tax obligationWe are not aware of any message left by MSB that would indicate that our calls were related to a tax matter or involvement with the IRSWe encourage you to forward a recording of any message you have received from our office which you would like to have reviewedMSB will not attempt to contact your telephone number ending in [redacted] and you will not receive any additional telephone calls from our office related to the above-referenced matterWe encourage you to contact us if you have any additional questionsI can be reached directly at ###-###-####, extension ***Sincerely, [redacted] [redacted] Gila LLC
Dear Mr [redacted] ,Gila LLC d/b/a Municipal Services Bureau ("MSB") and is in receipt of your complaint filed with the Revdex.comMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide customer service and collection services related to unpaid toll transactionsPursuant to your request, we have initiated a refund in the amount of $Please allow up to three (3) business days for MSB to process your refund and additional time for your financial institution to credit your accountIf you should have any additional questions related to this matter, please contact me directly at ###-###-####, extension ***.Sincerely, [redacted] Gila LLC
December 4, Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.comMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide collection services in connection with unpaid toll transactionsAfter reviewing the details of your complaint, MSB has waived all of the remaining violation fees owed in connection with the toll transactions which are the subject of this complaintThe remaining balance due is $2.86, representing the unpaid toll transactions less any violation feesA supervisor from our office will contact you within the next three (3) business days to assist you in resolving the remaining balance dueWe apologize for any confusion or frustration you have experiencedShould you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at [redacted] Monday through Thursday 8:am to 7:pm, and Friday 8:am to 6:pm or visit www[redacted] .comSincerely, [redacted] [redacted] Gila LLC
Dear [redacted] & [redacted] ,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have processed your request to have calls to your telephone number discontinuedWe have updated our records so that you do not receive future telephone calls from our officeWe apologize for any inconvenience you have experienced.Sincerely, [redacted] Gila LLC d/b/a MSB
April 24, 2015 Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other... municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to one or more of the telephone numbers referenced above. Please be advised that we do not have any records in our office that are associated with these telephone numbers, however, we have entered them into our internal do-not-call registry. If you have any other telephone lines forwarding calls to any of the numbers referenced above, we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at ###-###-####, extension ***. Sincerely, [redacted] [redacted] Gila LLC
April 30, 2015 www.***.com *** *** *** *** *** *** ***
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*** *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint #***)MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. Please be advised that although you were issued a refund, your account was not properly closed due to an administrative errorWe have cancelled any remaining amounts owed in connection with the tolls that are the subject of this complaint, and your account is now closed in this office. MSB apologizes for any inconvenience you have experiencedPlease contact me directly at 1-###-###-####, extension *** if you have any additional questions related to this matter Sincerely, *** *** ***
*** *** Compliance Specialist
Dear *** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have reviewed the details of your complaint and have determined that the toll notices you received from our office were the result of
an administrative errorWe have corrected this error in our system and we will contact the correct party regarding these toll transactionsWe trust that this resolves your concern, however, please contact me directly at ###-###-####, extension *** if you have any additional questions related to this matter.Sincerely,*** ***Gila LLC
Dear Mr*** *** ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")MSB is in the process investigating the facts related to your complaint and we will follow up with you directly within the next
three (3) business daysMSB's final response to your inquiry will be sent to the email address you provided in your complaint, with a copy forwarded to the Revdex.com for their review.Sincerely,*** ***Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***
Re: Revdex.com Complaint: [redacted] MSB Reference: [redacted] Dear [redacted] Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business BureauMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions In your complaint, you indicate that MSB accepted your payment of $on August 19, for the above-referenced toll transactionsYou also indicate that your payment was not applied to your toll account prior to the payment due date because of a payment processing error caused by MSBAs a result, you incurred an additional fee in the amount of $ MSB processed the payment you made on August 19, 2014, however, our records indicate that your financial institution rejected the transaction because they were unable to locate an account using the information that was provided by youMSB received this notification from your financial institution on August 28, As a one-time courtesy, MSB will refund the $fee that you have already satisfied with your recent paymentPlease allow up to business days to receive this refund in the mail If you have additional questions and wish to speak with a customer service representative, please contact our office at [redacted] Sincerely, [redacted] Gila LLC
April 3, Revdex.com Complaint: [redacted] MSB Reference: [redacted] , License Plate [redacted] Dear J [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com complaint # [redacted] )MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactionsA review of MSB’s records indicate that this matter was resolved in our call center after the filing of this complaintThe fee incurred for the account referenced above was waived and the remaining balance was paid on April 2, This matter is now closed in our officeWe apologize for any inconvenience you experiencedPlease contact me directly if you have any additional questions related to this matterI can be reached directly at ###-###-####, extension ***Sincerely, [redacted]
May 1, Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.comMSB is contracted by court systems and municipalities throughout the United States to resolve delinquent court fines, fees and other outstanding municipal debtYou indicated in your complaint that you wish to have Municipal Services Bureau discontinue calls to your telephone number(s)We apologize for any inconvenience you have experiencedAfter further research using the complete list of telephone numbers that you furnished to our office, we believe that your telephone numbers ending in [redacted] and [redacted] may have been the numbers that were calledPlease be advised that all of the telephone numbers you provided have been added to our internal “do not call” registryWhile I trust that this action will resolve your concern, please contact me directly if you receive any additional telephone calls from our officeI can be reached at ###-###-####, extension [redacted] Alternatively, you can reach me via email at [redacted] @gilacorp.comSincerely, [redacted] *** [redacted] *** Compliance Specialist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thanks for your help to resolve this! Regards, [redacted]
May 8, www[redacted] com [redacted] [redacted] [redacted] [redacted] *** [redacted] * [redacted] *** [redacted] [redacted] Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Revdex.com Complaint # [redacted] )MSB is a private company contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactionsYour complaint states that your concerns regarding the ‘Contact Us’ feedback form on our company’s website had not been addressedThe technical issue affecting the ‘Contact Us’ feedback form on our company’s website has been identified and correctedMSB apologizes for any inconvenience you experiencedIf you have any additional questions, please contact me directly at ###-###-####, extension ***Sincerely, [redacted] *** [redacted] *** Gila LLC
October 31, [redacted] [redacted] GILA LLC d/b/a MSB [redacted] Via Revdex.com Complaint Portal [redacted] *** [redacted] *** [redacted] *** *** Direct [redacted] Re: Revdex.com Complaint: [redacted] Fax [redacted] MSB Reference: [redacted] San Antonio Municipal Court Reference: [redacted] Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Better Business BureauMSB is contracted by San Antonio Municipal Court to provide collection services in connection with unpaid court fines and fees Our records reflect that you spoke with a representative of our office on October 24, During this telephone conversation, our representative processed your request to discontinue calls to the telephone number that was associated with this matter If you have any additional questions related to this matter, please contact me directly at [redacted] [redacted] *** Sincerely, [redacted] Gila LLC
Dear Mr***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")Please be advised that we have updated our records with the correct owner of the vehicle who is responsible for these toll transactionsWe appreciate you bringing this matter to our attention and we apologize for any inconvenience you have experiencedA supervisor from our office will contact you to verify your correct mailing address so that we can send you confirmation that you are not responsible for these toll transactions.Sincerely, [redacted] Gila LLC d/b/a MSB
Complaint: [redacted] I am rejecting this response because:The continue to say that they have placed the numbers on the Do Not Call list and we continue to receive callsI have since discovered a larger list of phone numbers, which I want to be placed on the Do Not Call List, as follows:###-###-#######-###-#######-###-#######-###-#######-###-#######-###-####...⇄ I continue to not have faith that this will actually get done and will call Aaron Miller directly when it DOES happen again Regards, [redacted] ***
Complaint: [redacted] Mr [redacted] : I have received you facsimile dated on December 17, I am well aware of the contract between Gila LLC, a.k.a., d.b.a., Municipal Services Bureau (MSB)No sir, my complaint does not allege “that [I] have not received all of the indigent benefits available to [me] under applicable law.” My complaint is clear and concise, and states I have submitted an Application under the Texas Transportation Code, § (a) and have provided that which is requested under subsection (b), thereof, thereby invoking that particular section of LawI have not, and am not, seeking to obtain any benefits: BENEFITAdvantage; profit; fruit; privilege; advantageFitch vBates, Barb(N.Y.) 473; Ferrigino vKeasbey, Conn445, A445, 447; In re Krause's Estate, Wash1, P.2d 268; a pecuniary advantage or profit; gain; account; interest; the whole benefit and entire beneficial interestBird vNewcomb, Va208, S.E605, Black Law Dictionary, 4th EdAlso, and in order to provide you with clarification, the People of this state, Texas, have created a body of law makers, i.e., the Texas Legislature, to create laws and the contract therebetween is this states constitutionThose laws which the Legislature creates apply solely and specifically to the legal entities, “persons” the Legislature creates through its passing and enacting of Session Laws, business included, not to the PeopleHowever, the People may at anytime invoke those laws the Legislature has created to command the subordinate entities to carryout their duties as mandatedApplying those law to the People which created the body, would be along the lines of man applying its law to the Creator; null and voidThe laws are created so as to provide structure and mandates pertaining to how “persons” the Legislature creates are to functionOnly those “persons” created by the Texas Legislature receive benefitsThe People, are those which allow for those benefits to be givenIt is the People of this state that control the LegislatureThe Legislature of this state controls those entities which it creates by and through the laws it passes, and as stated supra, the People may at anytime invoke those laws upon the created entities, which is the present caseMSB is one of those entities which has been allowed to be created by the Legislature through its BUSNIESS AND COMMERCE CODE, as well as, through the Agency which was created when MSB was contracted through, by and with the Texas Department of Public Safety, another entity the Legislature has been allowed to create and has done soAdditionally, within my complaint I included the controlling Texas Law, which is included herein, infraMy complaint also states that I have been determined Indigent under § (a)If MSB has determined me to be indigent under some program I have not applied for, rather than, abide by Texas Law provision which I have invoked, it has done so in errorMy complaint clearly states I have not requested a reduction of surcharges under Texas Transportation Code, § 708.157(c), and have not submitted to MSB an application, thereforIf MSB has made a determination under § 708.157(c) and applied it to me, it had done so in errorAnd in addition thereto, my complaint states that even if I had submitted an application requesting a reduction under § 708.157(c) the reduced amount which MSB is demanding is higher than that which is allowed by the Texas Department of Public Safety rule under the Texas Administration Code, and provided the Rule therein my complaintYou should take notice that no where under RULE §(set out in full, infra) does it allow for MSB to charge “a 4% fee for MSB’s collection services” to those it makes or attempts to make collections fromMSB is contracted through and paid by the Texas Department of Public Safety, not those people or persons it attempts to collect from and doing so without any legal or lawful authority, but rather of its own free-will, may be a breech of the Texas Deceptive Trade Practices Laws, nut not neccesarilly limited theretoFuther, my complaint states, again and in summation, “that [I] ha[ve] submitted an application under § (a) and ha[ve] provided that which is requested under subsection (b), and have been found to be Indigent and “Gila LLC, a.k.a., d.b.a., Municipal Services Bureau, the third-party contracted service responsible for handling issues and matters under Texas Transportation Code, CHAPTER DRIVER RESPONSIBILITY PROGRAM, is required observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER against Declarant.” Furthermore, Texas Law is and must be clear, not ambiguousNo where in Texas Law pertaining to Texas Transportation Code, CHAPTER is it set forth by the Texas Legislature that “applicable law provides for two distinct indigence programs, one of which requires a court order and reduces the balance to $on the offense being heard by the judge.” In fact, the controlling Texas Law makes no mention what so ever about a “court order” requirementIn order to prove the claim made by you, that there are “two distinct programs, one of which requires a court order you will need to furnish me with the “law” you are relying onI have included herein, which was also included within my complaint, the controlling Texas Law as passed by the Legislative body of the State of Texas, which you should take notice that no mention what so ever of “two programs” or of a “court order” requirement is madeSecINDIGENT STATUS AND REDUCTION OF SURCHARGES(a) The department shall waive all surcharges assessed under this chapter for a person who is indigentFor the purposes of this section, a person is considered to be indigent if the person provides the evidence described by Subsection (b) to the court(b) A person must provide information to the court in which the person is convicted of the offense that is the basis for the surcharge to establish that the person is indigentThe following documentation may be used as proof: (1) a copy of the person's most recent federal income tax return that shows that the person's income or the person's household income does not exceed percent of the applicable income level established by the federal poverty guidelines; (2) a copy of the person's most recent statement of wages that shows that the person's income or the person's household income does not exceed percent of the applicable income level established by the federal poverty guidelines; or (3) documentation from a federal agency, state agency, or school district that indicates that the person or, if the person is a dependent as defined by Section 152, Internal Revenue Code of 1986, the taxpayer claiming the person as a dependent, receives assistance from: (A) the food stamp program or the financial assistance program established under Chapter 31, Human Resources Code; (B) the federal special supplemental nutrition program for women, infants, and children authorized by U.S.CSection 1786; (C) the medical assistance program under Chapter 32, Human Resources Code; (D) the child health plan program under Chapter 62, Health and Safety Code; or (E) the national free or reduced-price lunch program established under U.S.CSection et seqAdded by Acts 2009, 81st Leg., R.S., Ch(H.B2730), Sec15.04, effSeptember 1, Finally, no sir, I did not “[apply] for available benefits under [an] indigence program which does not require a judicial order.” I submitted an application under the Texas Law provided herein, thereby invoking that Law which clearly commands and states: “The department shall waive all surcharges assessed under this chapter for a person who is indigent.” Since MSB has been contracted by the Texas Department of Public Safety and thereby delegated its authority thereto, MSB is required to “...waive all surcharges assessed under this chapter (CHAPTER DRIVER RESPONSIBILITY PROGRAM, TEXAS TRANSPORTATION CODE) for a person who is indigent” upon invocation of Secof the Texas Transportation CodeAgain, be advised and take heed that no where within the Texas Law as passed by the Texas Legislature is it written that a “court order” is required under SecINDIGENT STATUS AND REDUCTION OF SURCHARGESWhereas, considering the issues and facts what I have mention supra, it is therefore, I am requesting, again, that MSB, the third-party agency contracted service responsible for handling issues and matters under Texas Transportation Code, particularly CHAPTER DRIVER RESPONSIBILITY PROGRAM, to observe and abide by the Law as set forth by the Legislature of this State and waive all surcharges which have been assessed under CHAPTER against me, and without making mention MSB's failure to provide Notice, thereby, violation Due Process clauses of this state and the federal corporation, the United States Respectfully, [redacted] ***, Texas
Dear [redacted] ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that your telephone number ending in [redacted] has been removed from our recordsThis telephone number will not be called again by our officeWe apologize for any inconvenience you have experienced.Sincerely, [redacted] Gila LLC d/b/a MSB
December 24, Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.comMSB is contracted by Travis County EMS to provide collection services for unpaid accountsYour complaint alleges that you have received telephone calls and messages from MSB indicating that you will be prosecuted by the Internal Revenue Service (IRS) if you fail to resolve this matterA review of our records indicates that MSB attempted to contact you at the telephone number ending in [redacted] in connection with an outstanding matter with Travis County EMSPlease be advised that MSB is not affiliated with the IRS in any wayThe matter that we attempted to contact you about at telephone number ending in [redacted] is not related to any unpaid tax obligationWe are not aware of any message left by MSB that would indicate that our calls were related to a tax matter or involvement with the IRSWe encourage you to forward a recording of any message you have received from our office which you would like to have reviewedMSB will not attempt to contact your telephone number ending in [redacted] and you will not receive any additional telephone calls from our office related to the above-referenced matterWe encourage you to contact us if you have any additional questionsI can be reached directly at ###-###-####, extension ***Sincerely, [redacted] [redacted] Gila LLC
Dear Mr [redacted] ,Gila LLC d/b/a Municipal Services Bureau ("MSB") and is in receipt of your complaint filed with the Revdex.comMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide customer service and collection services related to unpaid toll transactionsPursuant to your request, we have initiated a refund in the amount of $Please allow up to three (3) business days for MSB to process your refund and additional time for your financial institution to credit your accountIf you should have any additional questions related to this matter, please contact me directly at ###-###-####, extension ***.Sincerely, [redacted] Gila LLC
December 4, Dear [redacted] : Gila LLC d/b/a Municipal Services Bureau (MSB) is in receipt of your complaint filed with the Revdex.comMSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to provide collection services in connection with unpaid toll transactionsAfter reviewing the details of your complaint, MSB has waived all of the remaining violation fees owed in connection with the toll transactions which are the subject of this complaintThe remaining balance due is $2.86, representing the unpaid toll transactions less any violation feesA supervisor from our office will contact you within the next three (3) business days to assist you in resolving the remaining balance dueWe apologize for any confusion or frustration you have experiencedShould you have any questions regarding this matter or need further assistance, please contact a customer service representative toll free at [redacted] Monday through Thursday 8:am to 7:pm, and Friday 8:am to 6:pm or visit www[redacted] .comSincerely, [redacted] [redacted] Gila LLC
Dear [redacted] & [redacted] ,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have processed your request to have calls to your telephone number discontinuedWe have updated our records so that you do not receive future telephone calls from our officeWe apologize for any inconvenience you have experienced.Sincerely, [redacted] Gila LLC d/b/a MSB
April 24, 2015 Dear [redacted] ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the RevDex.com. MSB is contracted by court systems and municipalities throughout the United States to collect unpaid fines, fees, and other... municipal debt. Your complaint indicates that you have received unwanted calls placed from our office to one or more of the telephone numbers referenced above. Please be advised that we do not have any records in our office that are associated with these telephone numbers, however, we have entered them into our internal do-not-call registry. If you have any other telephone lines forwarding calls to any of the numbers referenced above, we may be able to isolate the number that is causing your phone to ring. We apologize for any inconvenience you have experienced. If you should receive any additional calls from our office, please note the exact date and time of the call so that we can investigate this matter further. I can be reached directly at ###-###-####, extension ***. Sincerely, [redacted] [redacted] Gila LLC
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*** *** Dear *** ***: Gila LLC d/b/a Municipal Services Bureau (“MSB”) is in receipt of your complaint filed with the Revdex.com (Complaint #***)MSB is contracted by Central Texas Regional Mobility Authority (CTRMA) to resolve unpaid toll transactions. Please be advised that although you were issued a refund, your account was not properly closed due to an administrative errorWe have cancelled any remaining amounts owed in connection with the tolls that are the subject of this complaint, and your account is now closed in this office. MSB apologizes for any inconvenience you have experiencedPlease contact me directly at 1-###-###-####, extension *** if you have any additional questions related to this matter Sincerely, *** *** ***
*** *** Compliance Specialist
Dear *** ***,Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.comPlease be advised that we have reviewed the details of your complaint and have determined that the toll notices you received from our office were the result of
an administrative errorWe have corrected this error in our system and we will contact the correct party regarding these toll transactionsWe trust that this resolves your concern, however, please contact me directly at ###-###-####, extension *** if you have any additional questions related to this matter.Sincerely,*** ***Gila LLC
Dear Mr*** *** ***:Gila LLC d/b/a Municipal Services Bureau ("MSB") is in receipt of your complaint filed with the Revdex.com ("Revdex.com")MSB is in the process investigating the facts related to your complaint and we will follow up with you directly within the next
three (3) business daysMSB's final response to your inquiry will be sent to the email address you provided in your complaint, with a copy forwarded to the Revdex.com for their review.Sincerely,*** ***Gila LLC
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
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