Gilbert Center For Family Medicine

I apologize for not responding back on this complaint in a timely mannerI had planned to respond as soon as I had this all taken care of. As soon as I had received the complaint I was in contact with our Sonora representative and started the procedure to get this totally
rectified. I have sent a letter to the representative that authorizes them to correct the problem. There are patients with the same name and the labs were entered under the wrong account. They have promised me that this will be taken off of *** account and that they will make sure there are no problems with her credit. I have reached out to the representative today and I’m awaiting a call back to see if this has been resolved.Please know that this will be taken care of. We are at the mercy of Sonora and these types of problems can take time to get completely resolved.Andria K*** Office ManagerGilbert Center For Family Medicine Phone ###-###-#### Ext *** Fax ###-###-####This transmission contains confidential information intended for the parties identified aboveIf you have received this transmission in error, please immediately notify me by telephone and return the original message to me at *** * *** ** *** Gilbert, AZ Distribution, reproduction or any other use of this transmission by any party other than the intended recipient is strictly prohibited