When the initial phone call from [redacted] came into our office, we responded to [redacted] many times via the phone number she providedOur general manager made a trip to her house and talked with her about the air draft she felt at the window ledge, which was above and on the other side of the work we completed on the outside of her homeShe had no complaints about the masonry work we did for herWe explained to her that it may be an insulation issue that she was feeling and that we had not removed any material from the home when we did the brick work outsideOver time Karen insisted that the error was on our part even though we made multiple trips to her home and removed a portion of the inside wall for her and showed her that there was no insulation and the original board was on the outside between our work and the inside of the house We completed as of 7/2/15, a repair at no charge to [redacted] , removing the inside plaster, insulating the wall & finishing the outside with drywall & paintWe completed this repair because Our missionis to ensure peace of mind for each customer through exceptional serviceWe believe that even though we were correct in our diagnosis, we want [redacted] as a life long client of [redacted] ***We feel that we went over and above what was expected and delivered a quality product of workmanship and professionalismOn our follow up call to [redacted] when this work was completed, Karen agreed that she had made a mistake and was extremely happy and satisfied with our company and apologized for wrongly accusing Bone Dry of an errorWe believe if you discuss this matter with Karen, she will convey the same information Sincerely, Aaron P [redacted] General Manager [redacted] Masonry Office Cell www.BoneDry.com
When the initial phone call from [redacted] came into our office, we responded to [redacted] many times via the phone number she providedOur general manager made a trip to her house and talked with her about the air draft she felt at the window ledge, which was above and on the other side of the work we completed on the outside of her homeShe had no complaints about the masonry work we did for herWe explained to her that it may be an insulation issue that she was feeling and that we had not removed any material from the home when we did the brick work outsideOver time Karen insisted that the error was on our part even though we made multiple trips to her home and removed a portion of the inside wall for her and showed her that there was no insulation and the original board was on the outside between our work and the inside of the house We completed as of 7/2/15, a repair at no charge to [redacted] , removing the inside plaster, insulating the wall & finishing the outside with drywall & paintWe completed this repair because Our missionis to ensure peace of mind for each customer through exceptional serviceWe believe that even though we were correct in our diagnosis, we want [redacted] as a life long client of [redacted] ***We feel that we went over and above what was expected and delivered a quality product of workmanship and professionalismOn our follow up call to [redacted] when this work was completed, Karen agreed that she had made a mistake and was extremely happy and satisfied with our company and apologized for wrongly accusing Bone Dry of an errorWe believe if you discuss this matter with Karen, she will convey the same information Sincerely, Aaron P [redacted] General Manager [redacted] Masonry Office Cell www.BoneDry.com