Gilkey Window Company

Initial Business Response / [redacted] (1000, 5, 2014/05/29) */ Contact Name and Title: [redacted] G/M Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @ [redacted] .com We at [redacted] have contacted the customer and made arrangements to install a new storm door this Saturday, 05/31/It is planned that an installation professional will install the new door and an installation manager will do a final inspection Initial Consumer Rebuttal / [redacted] (2000, 7, 2014/05/30) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/07/19) */
Contact Name and Title: *** ***, G/M
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@***.com
This customer's windows were installed in April of At that time we were paid in full and understood the job to be complete
On May 29th, the customer contacted us at Gilkey to come out and look at the interior trim that we installed around the new windows
Our installation manager, *** *** called the customer and they agrred upon an inspection date of June 2nd, 2014.At that inspection *** explained why the trim was installed the way it was and offered an option for us to re-install the windows and re-trim the windows to better meet the customer's expectationThe customer agreed to this and was told we would contact him with a date to come back out and do the work
The work was scheduled for Wednesday 7/9/in the afternoonThe customer was informed that day that the installer was running behind schedule and he said he fully understoodWe asked to re-schedule for 7/11/and was told by the customer that this was his anniversary and we should reschedule for another day
The followup with this customer was scheduled for 7/18/Our installation team , accompanied by our operations manager, *** ***, arrived at the customer's home and re-installed the windows to what we beleive meets with our customer's expectations.There is a followup visit for *** to return to the home on Tuesday, 7/22/
This is a repeat customer to *** Window and our sole goal is to get this matter resolved and to service our customer in the future

Initial Business Response /* (1000, 5, 2014/05/29) */
Contact Name and Title: [redacted] G/M
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted].com
We at [redacted] have contacted the customer and made arrangements to install a new storm door this Saturday, 05/31/2014. It is planned...

that an installation professional will install the new door and an installation manager will do a final inspection.
Initial Consumer Rebuttal /* (2000, 7, 2014/05/30) */
(The consumer indicated he/she ACCEPTED the response from the business.)