Gill Simpson, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I refuse to bring it in because Soerens never replied to my counter offer of pictures or paying for parts. If I brought it in, I highly doubt they would let me watch them put it on a lift. The chances of their wonderful techs damaging the car again is pretty good. They did multiple things wrong the first time, why would I bring it to them to have more pop up wrong? I can provide pictures showing proof that the damage was not from a previous incident. If it was when the damage to crossmember occurred, the metal would be exposed and rusted. THe proper jack points on the Fiesta are right near the piece they bent. And if missed slightly the lift would bend the piece. Again, I also offered pictures, alignment specs, pictures, and the other technician's report that actually fixed the car. And he is the one that pointed out the bent parts and that it would be caused from a lift. But again, I NEVER got a response in regards to that offer. They just stopped replying. It was when I reported this issue to the Revdex.com they replied. Again, they misdiagnosed an issue, they misdiagnosed my tires, they did not inflate my tires to the proper air pressure, they overfilled my oil, and they bent the parts. Why would ANYONE in the right mind come back to a place that did all that, and is claiming they did nothing wrong? What happened to customer service? It apparently went right out the window with this dealership. Hope of the nice guys is definitely a joke. It's not like I am talking about thousands of dollars, it is $some dollars. To reimburse me for the improper diagnosis of my car, and to pay for the parts that they bent. I also never ever spoke with Mr ***, it was always with his assistants. Thomas or Anthony, Anthony never replied, and Thomas was rude, implying I was an it and did not know what I was talking about. Again, I know what is wrong with my car, but I did not know what the clunking was. They claimed it was the sway bar hitting the crossmember. But that was not the case, it was a lose control arm bolt. Again, I will be providing pictures and scans of the documents to back my story. And yes there is a resolution, Mr *** not being so stubborn and actually taking care of the customer, and supporting the fact that the customer should come first. Especially with a slogan like home of the nice guys. And in this case, the customer is right. I don't like being lied to, tried to taken advantage of, or treated rudely. My experience at Soerens was not a pleasent one, and I don't know how they retain customers... Because I am sure this is not the first time they have had an issue. Regards,
*** ***

10/23/ Ms*** *** Lead Trade Practice Consultant Revdex.com Dear Ms***, I am writing in response to a complaint filed in your office by a Mr*** ***, ID# *** On August 25th Mr*** brought his vehicle in with a complaint of a clunking noise when accelerating from a stop and during low speed parking lot style turns that seems to be more noticeable during warmer temperaturesWhen we drove Mr***’s vehicle to begin the diagnosis we heard multiple noises all from the left side of the vehicleWhen we brought Mr***’s vehicle into the shop and put it in the air we found a number of components that were damaged by what we believe was an impact on the left front of the vehicleWe gave Mr*** an estimate to replace the damaged components, (sub frame, control arm and sway bar) along with an alignment because of the components that would be replacedMr*** declined the repairs at that time and we charged him $for the inspection and diagnosis Mr*** sent us an email on Sept 18th with a list of concerns he had in regards to his service visitIn that email Mr*** claimed that there were some crossmember supports that were damaged and suggested that it happened when we lifted the vehicle on the rackSince there was damage to the vehicle already I was hesitant to make any determination as to what happened to the crossmember supportsOn Sept 20th we responded to Mr***’s email and addressed each of his concerns including the crossmember damageWe asked Mr*** to bring the vehicle back in and we would show him the damage we found and why we recommended the repairs that we didAt that time, we would also inspect it together with Mr*** to determine if we in fact caused any damageHis response was: My car will NOT return to your dealership unless its for free services or for me to pick up parts that your dealer damaged. I’m sorry but I am not going to pay for something that Mr*** claims we damaged without seeing the car and I don’t feel that we owe him any sort of a refund for the work that we did If you have any additional questions do not hesitate to contact me Sincerely, *** *** Service Manager Soerens Ford ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]The person who responded back to this message is lying in a sense a bout this caseThey were aware of the check engine light the time I took the car to Sorens for the 1st AC inspectionI told the sales man *** and also I email him with a note before I even set the appointment for the 1st inspectionsHe even said that he sent my email to his manger for reviewThe day they did the 1st inspection in April they knew they just didn't wanted to check on it of courseThey just quoted the ac repair and that was it but if the look at the actual paper work for that 1st inspection the tech when you check in the car noted in the paper that I mentioned to them there was an issue with the light and that they will discuss to *** to get it check why did not do that I am not sureAlso when I got the quote that same day I spoke to *** about this and he just kept insisting that I did not mention when I was very specific that the paper said it to be check and the tech was supposed to tell him as well as it was in the paper they could see thatAlso when I took the car to the tech they refered to fix the AC in oakcreek he was well aware that there were issues with codes on the car and he had mentioned that he spoke to Sorens and they would not fixAlso *** advised me they had warranty on their used cars when my paper I know it said as is but he mentioned that to meIf they fixed a cam sensor they didn't even mentioned that to mewhen I bought the JeepThey were well aware of me claiming the issue with the check engine light of course they will deny thatI have been having issues with the light after I bought the car, I know is 150k miles car but that doesn't mean that has to be bad or issues have to happen with itI am not asking for a favor here I am asking that they need to repair this as it well to obvious that the light came in weeks after I bought the car, this light can be deleted and they will come back for that reason they know that and any mechanic knows thatAlso there is another lie that I was never offered by anyone nor the dealer or the sales rep that I could take the car to any mechanic for inspectionNo one offered me that how am I going to know thatI haven't purchased one car from this guys I have purchased CARS ! how much revenue is that! and they are refusing to pay for a repair they should be responsible an issue with the CATALITIC CONVERTER that *** their outside mechanic advised them I had and the other issue is a trans over temp issue that *** saw the 1st time he saw the jeep for the AC and again when I went to get the ac fixed he saw that againIn fact how I know when you delete the codes that they come back because *** deleted it the 1st time I went there and two weeks after that it came back!!!!! The trans over temp I have done the research and just an issue this jeep suffer from and it goes away with a new computer, why would I have to pay for this, they must have known all sales cars dealers check their cars to avoid issues like this and customers coming back at least big dealers like Sorens shouldn't be trying to scam people or take them like they did with me and the JeepI am not asking for anything simpler that fixing the two issues, catalitic and what ever involve the catalitic and the trans over temp issue with a replacement computerYES I am very frustrated I trusted SORENS for this car and their tech on what he signed off on the window stickerIn fact all dealers when you look at the sticker they never mark that something is wrongI am not a rookie buying cars I am not certified mechanic but I know my way around the cars and I do my researchI am requesting them to fix what is wrong in the car and this will be case doneOtherwise I will have to look for additional help so that this issues wont happen to future Sorens customersSelling is the only thing that matters to them in my case, is like screw you once you drive of the lotI did a loan to get this jeep meaning that I am paying for this if I was rich I would have purchase it cash and would have not asked for them to fix their mistake selling a car that was not fully operational but they still sold it to meSorens needs to fix this as there is proof of me complaining about it with *** their sales rep and *** their outside mechanic who saw the code and the Jeep.m June *** emailed me that all cars have day power train warranty and I was never aware of that cause no one mentioned to me when I bought itYou can ask *** for all of the email if you like.
Regards,
*** ***

07/19/ Ms *** *** Lead Trade Practice Consultant Revdex.com of Wisconsin Dear Ms***, I am writing once again in response to a complaint (ID ***) by Mr*** *** Mr*** once again sounds like he is accusing us of clearing codes for the sake of getting the light to go offWe do not do this, and did not do this on Mr***’s vehicleAs I stated in my initial response, after we did our initial inspection the check engine light came on and we sublet it to a local garage to have it repairedThe code they got was a Pwhich is for a cam sensorThere were no codes for the catalytic converter or for a transmission over tempconcernThey replaced the sensor and cleared the codes as you would any time you make that type of repairThe light was never on for us again I stated in my initial response that we were confident that the problem Mr*** has developed after he purchased the vehicleMr*** even states in his response that the light came on/in? weeks after he bought the vehicle This vehicle was sold to Mr*** with no warranty and he understood thatHe had the opportunity to have the vehicle inspected by a mechanic of his choice before he purchased it and he decided not to do thatI sent a copy of the waiver signed by Mr*** with my initial responseIf you need another copy I would be happy to send it again Again, I can appreciate Mr***’s frustration but we do not believe we have done anything wrong and don’t feel that we are responsible for making a repair that developed after the vehicle was sold just because Mr*** feels like we shouldWith that said we would be willing to offer MrRodriquez a small discount if he would like to proceed with the repairs *** *** Service Manager Soerens Ford

Since the beginning we have asked Mr*** to return the vehicle to us so we could see for ourselves what he claims we damagedHe has refused to do thisAs I stated in my initial response we will not pay for something that Mr*** claims we damaged unless we see the vehicleSince he refuses to do that I don't see a resolution to this.*** ***Service Manager Soerens Ford

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was unable to add details to my response. I did refuse to bring my car back in... But I offered to take pictures of the damage. My thought was that they would put it on a lift again. And damage it worse. I also said I could provide a recent proof of alignment and that the alignement was within factory specs. But I never got a reply after offering the pics and alignment info. They also told me my tires were at 1/32, but they were at 4/32. Why would I take my car back some where when they already messed up enough? The service advisor told me my sway bar was hitting the crossmember. That wasn't the case. A different shop found a loose control arm bolt causing the clunking. Which he tightened and the noise went away. And the email I got was very rude and implied that I didn't know what inwas talking about. I know there is suspension damage, but they misdiagnosed the clunk. How could a different technician find the issue and fix it within 30 min? They wanted me to come in and show me the damage that I knew about. But it still wouldn't have fixed the issue...
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Seems that Mr [redacted] has not been reading my concerns and comments about my claim. He keeps insisting I was offered to take the car to a mechanic BEFORE I PURCHASED IT. LET ME BE CLEAR [redacted] NEVER OFFERED ME TO TAKE THE CAR TO ANY MECHANIC NOR YOU OR ANY OR YOUR REPRESENTATIVES AT THE DEALER. Again I did signed the paper of as is as you say. When you responded last message about Sorens fixing the CAM sensor why was I never informed of any issues fixed on the car before I purchased it. You responded that when the cam sensor was fixed codes were deleted, you wrote codes... I am not sure what part of my last email to you did not understand cause I have been very clear in all of this matter and you keep insisting that is my FAULT or PROBLEM. YOU HAVE TO UNDERSTAND IF YOUR TECH HECTOR TOVAR  SIGNED THE WISCONSIN BUYER GUIDE STICKER YOU PUT ON THE CAR SAYING THERE WAS NO ISSUES WITH THE CAR IN ANY SENSE AND THE AC WAS COMPLETELY FIXED, I don't accept that there was not an issue with the other codes. You can certainly speak to [redacted] , [redacted] , DAN or any one knowing this case as you clearly don't seem to understand nor read my last email but only focus in what you claim is the issue. I am requesting SORENS TO BE RESPONSIBLE FOR THE ISSUE WITH THE CAR CLAIMED IS THIS IS SOMETHING THAT MOST HAVE BEEN GOING ON FOR SOME TIME, YOU CAN DENY WHAT EVER YOU WANT BECAUSE YOU DONT WANT TO BE RESPONSIBLE BUT THE FACT IS THAT AS YOU MENTIONED YOU FIX THE CAM AND TOOK CARE OF THE CODES AFTER THAT CLEARING THEM IS WHAT YOU WROTE. SORENS DID NOT OFFERED ME ANYTHING RELATED TO TAKING THE CAR TO ANY MECHANIC, THEY DID NOT MENTIONED ANYTHING ABOUT BUYING IT AS IS UNTIL I WAS THERE TO SING ON THE CAR. THE POINT HERE IS THAT THEY SIGNED OFF THE AC WAS WORKING FINE TELLS ME THAT THEY MUST HAVE KNOW ABOUT OTHER ISSUES THEY JUST WANTED TO SELL. YOU CAN CLAIM YOU DID NOT DELETED THE CODES BUT YOU MENTIONED WE TOOK CARE AFTER WE FIXED THE CAM. IT IS FRUSTRATING TO BUY A CAR AND AFTER A FEW WEEKS OF USING IT KNOWING SOMETHING IS WRONG AND IS COSTLY ! AS I MENTIONED BEFORE I DID NOT BROUGHT IT UP UNTIL THE AC WAS TRIED TO BE USED AND WAS NOT WORKING IS WHEN I BROUGHT IT UP TO [redacted] KRAUT SALES PERSON, HE IS WARE HE HAS EMAIL FROM ME AND YOU CAN DISCUSS THAT WITH HIM, HE EVEN AGAIN SAID THERE WAS A 90 DAY POWER TRAIN WARRANTY AND I HAVE HIS EMAIL YOU SHOULD TOO. WHY HE WOULD MENTION THAT TO ME NOW... WHY WAS I NOT TOLD AND HAVE ME SIGNED AS IS PAPERS? YOU AND YOUR TEAM ARE NOT CLEARLY IN THE SAME PAGE... You need to escalate this situation to your superior and have them take care of this mistake SORENS was part of. Again I am not just a one time customer there 4 cars purchased. I dint buy this car because it was pretty , bought because I looked at it appeared to be good, had the sales rep [redacted] confident! and been a previous customer thought Sorens word was good enough to believe I was ok if I get the JEEP. Again you need to call [redacted] your outside mechanic and have him take care of this issues as soon as possible. This is the car my kids will go to school and the car my wife drives daily I make you responsible [redacted]  AND SORENS FOR THEIR SAFETY. If you clearly can't make the decision escalate this to the president, owner or higher level personnel. I deeply regret to have to take this step but you leave me no choice. I will encourage every one I know and reads this that they can be heard via this methods and other media related methods. Is is sad that I have to make payments on this car with sacrifice and not been able to fix it because dealers like you. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This is in response to a complaint (ID # [redacted]) filed in your office by a Ms. [redacted]. When Ms. [redacted] purchased the vehicle, she asked to have a sunroof installed. The company that we used to install Ms. [redacted]’s sunroof is a company that we have used for a number of years. We...

use them because they provide quality products and service and I don’t know that I remember a time that we have ever had an issue with the work that they have performed. With that said, we agree with Ms. [redacted] that the vehicle was not returned to us clean the way it typically is. There were spots on the driver’s seat, metal filings in the cup holder and caulk or sealant on the roof. We should have inspected the vehicle and had those areas cleaned up before Ms. [redacted] picked up her vehicle. The additional cosmetic flaws that Ms. [redacted] points out are things that we believe were on the vehicle when it was first delivered and not the result of having the sunroof installed. However, because of the circumstances, we agreed to take care of these additional cosmetic flaws in an effort to satisfy Ms. [redacted].  Once the repairs were made the vehicle was delivered back to Ms. [redacted] in a well-lit indoor delivery area and Ms. [redacted] agreed that everything that needed to be corrected was corrected. Ms. [redacted] then asked if we would repaint the hood of the vehicle for her inconvenience. Since we had already made additional cosmetic repairs that had nothing to do with the installation of the sunroof we said no.  Ms. [redacted] then asked for her money back and we said no. We can appreciate Ms. [redacted]’s frustration but for her to say that she has no confidence in the vehicle seems a bit out of line since all of her concerns were cosmetic and not mechanical. At this point we have corrected all of the things that she asked and we feel that we have gone above and beyond in trying to satisfy Ms. [redacted]. If she is having trouble with the sunroof shade we will make arrangements to have it corrected. If Ms. [redacted] would like to get out of the vehicle we would be happy to trade her out of it. Unfortunately, we will not refund Ms. [redacted]’s money. [redacted]Soerens Ford###-###-####

I am writing in response to a complaint (ID [redacted]) filed in your office by a Mr. [redacted]. When we inspected this vehicle on November 14th 2016 the vehicle passed our safety inspection and there were no concerns with the air conditioning or with a check engine light. Mr....

[redacted] states that when he tested the vehicle in February of 2017 he was unable to test the AC because of the temperature outside. We explained to Mr. [redacted] that the AC had been looked at in November of 2016 and at that time had checked out OK and that if he did purchase the vehicle and there was a concern with the AC we would take care of it. When the weather warmed up Mr. [redacted] contacted us and advised us that the AC was not working properly so we had the AC checked out and in fact found that there was a leak. We took care of the entire cost of the repair as we had told Mr. [redacted] we would when he first looked at the vehicle. In regards to the check engine light. We do not clear codes for the sake of turning off a light and as a matter of fact we do not even check for codes during the inspection process unless there is a light on at the time. On this vehicle, we did have a check engine light come on 6 weeks after we had done our initial inspection and we had it repaired. We sublet the repair to a local garage and they replaced the cam sensor. At that time, there was no indication of any additional concerns.  Mr. [redacted] had not even made us aware of any check engine light concerns until just recently when we were getting the AC repaired. There are any number of things that will cause a check engine light to come and we are confident that his current problem developed after he purchased the vehicle. Unfortunately, we are not willing to assist in the repairs of the check engine light. I can appreciate the fact that Mr. [redacted] is frustrated but the vehicle he purchased is a used vehicle with over 149000 miles. He had the opportunity to have the vehicle inspected by a mechanic of his choice and he declined. He was well aware that the vehicle was sold “AS IS - AS SHOWN” when he purchased it and he even states that in the complaint. I’m not sure why he would feel that we should be responsible for a repair of a problem that developed long after he purchased the vehicle. He voiced a concern about the AC before he purchased the vehicle and we took care of the repair just as we had agreed to.  I have attached copies of the sales contract and disclosure that both state the vehicle is sold AS IS - AS SHOWN and are signed by Mr. [redacted] along with the mechanical evaluation waiver also signed by Mr. [redacted]. Thank you for giving us the opportunity to answer this complaint and if you have any addition questions please do not hesitate to call. Sincerely,  [redacted]Service ManagerSoerens Ford