Gilleland Chevrolet Cadillac, Inc.

Please see the documentation sent to the Attorney General's Office in April Please let me know if there are any further questions Thanks!*** GillelandGeneral ManagerGilleland Chevrolet Cadillac Revdex.com NOTE: Business response is same as provided previously to Attorney General's
office -- PDF is attached (including relevant documentation); text of letter reads as follows: "Ms*** contacted Gilleland Chevrolet Cadillac regarding undisclosed damage at the time of saleAt that time, we assured her that we had no knowledge of previous damage as we pull a Carfax report on every vehicle we take in on tradeWe then pulled another current Carfax to support our stance.Ms *** was interested in trading her Jeep Patriot on a Chevrolet SilveradoWe had a Chevrolet Silverado here that she was interested in priced at $21,we calculated the Jeep Patriot's value with a clean title history and found it to be worth $9,on trade.We spoke with Ms *** on numerous occasions and in an act of good faith, our final offer was $20,on the Silverado, $11,on trade, plus a $1,voucher towards accessoriesIn the end, we offered her a total of $4,more than we would have anyone else.We feel that our offer was above and beyond what any other dealer would offer, and we made this offer strictly out of goodwill to our previous customerMs *** declined our offerPlease let us know if there are any further questions. *** GillelandGilleland Chevrolet Cadillac*** * *** ***St Cloud, MN 56301"

We have spoke with *** and taken care of the issues We are currently waiting for the local dealer to repair the steering rack, at which time we will pay for repairs We have been in contact with *** and will continue to do so until he is satisfied.Thanks!

Spoke to Mr *** -- confirms that his vehicle is currently in for repairs, and that Gilleland has advised they will be reimbursing him for relevant repairs.As the timeline for completion of repairs / reimbursement is unclear at this point, Revdex.com told Mr *** we will close his case 'Resolved,'
pending receipt of the reimbursement in question.(In the event Mr *** does not receive this reimbursement within a reasonable timeframe, he can contact Revdex.com to have case re-opened for follwith Gilleland.)

Initial Business Response /* (1000, 8, 2015/09/01) */
We apologize that the Audi wasn't up to parThe vehicles are not ran through our service center for any inspectionsFor this reason, we were unaware of any issues with the bumper when you bought the carAt time of paperwork, you
signed a form acknowledging that as wellWe wouldn't expect you to keep a car that you didn't actually want, which appears to be the caseAt this time, we have fully refunded your purchase price including all taxes and fees
Since you completed the paperwork before picking up the car, we had already processed the Minnesota title applicationYou will need to mail us the title for the Audi when it arrives at your home in the mail in approximately 7-daysOnce we receive the title from you, there will be no further obligationsThanks so much and please let us know if you have any other questions!

I am rejecting this response because: According to me they new about the jeep damage. As you seen on my last email I wanted the accessories on truck and the 4000.00 dollars  down payment. I didn't reject there offer on accessories on vehicle. I feel they should give down payment and accessories on truck because I should of been in truck a year ago when they lied to me and shoved me in this jeep. They should take care of this and not push this vehicle on somebody else and have the same issue I'am having at this time. They didn't disclose the damage to me. And for carfax it says in small print, not all accidents are reported to carfax. I am not going to just except the accessories on vehicle, I want accessories, and feel they should pay the 4000.00 down payment. I am in hole right at this moment of 15.000 dollars with this jeep, and it should never been sold. To the fact it wasn't worth what I paid for it with this damage. They should pay for what they did to me, and nobody else.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I sincerely apologize for the situation.  Unfortunately, we offer loaner vehicles to our valued customers and they come in and out very frequently.  We try to clean out any garbage or items left behind by the previous customer, and in this case didn't look under the seat before sending it...

out with you.  We are very thankful you found the gun and turned it over to authorities.  The owner of the gun has been found and did have a permit to carry in the State of MN.  We will have our Service Manager contact you regarding the oil leak.  Hopefully the dent has been repaired to your satisfaction.  Thanks again for your business and our apologies for your troubles.