Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The response just described how the issue happenedBut it didn't address my concerns that Gillett Properties didn't take customer's experience / satisfaction into account when making business decisionsOn this same AC issue, many times they didn't verify if the repair had been done successfully or had any effect at allThey would wait until the next time I complainAnd they didn't care how long I have been left in the hot room
Regards,
*** **
"The air conditioning unit for this suite was causing recurring issues, which we attempted to address by repairing the existing unit. After these efforts failed to create a long-term solution, we replaced the unit with a new HVAC unit, which should provide consistent, acceptable temperatures in that unit going forward."[redacted] GillettVice President/COOGillett Properties, Ltd.7011 Harwin Rd.Suite 222Houston, Texas 77036(M) 1 281 766-3165(F) 1 832 442-4522E-mail: [redacted]GPL MAINTENANCE: 1 281 560-3550E-mail: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
The response just described how the issue happened. But it didn't address my concerns that Gillett Properties didn't take customer's experience / satisfaction into account when making business decisions. On this same AC issue, many times they didn't verify if the repair had been done successfully or had any effect at all. They would wait until the next time I complain. And they didn't care how long I have been left in the hot room.
Regards,
Q[redacted] Fu
"The air conditioning unit for this suite was causing recurring issues, which we attempted to address by repairing the existing unit. After these efforts failed to create a long-term solution, we replaced the unit with a new HVAC unit, which should provide consistent, acceptable temperatures...
in that unit going forward."[redacted] GillettVice President/COOGillett Properties, Ltd.7011 Harwin Rd.Suite 222Houston, Texas 77036(M) 1 281 [redacted](F) 1 832 [redacted]E-mail: [redacted]GPL MAINTENANCE: 1 281 560-3550E-mail: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint
The response just described how the issue happenedBut it didn't address my concerns that Gillett Properties didn't take customer's experience / satisfaction into account when making business decisionsOn this same AC issue, many times they didn't verify if the repair had been done successfully or had any effect at allThey would wait until the next time I complainAnd they didn't care how long I have been left in the hot room
Regards,
*** **
"The air conditioning unit for this suite was causing recurring issues, which we attempted to address by repairing the existing unit. After these efforts failed to create a long-term solution, we replaced the unit with a new HVAC unit, which should provide consistent, acceptable temperatures in that unit going forward."[redacted] GillettVice President/COOGillett Properties, Ltd.7011 Harwin Rd.Suite 222Houston, Texas 77036(M) 1 281 766-3165(F) 1 832 442-4522E-mail: [redacted]GPL MAINTENANCE: 1 281 560-3550E-mail: [email protected]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.
The response just described how the issue happened. But it didn't address my concerns that Gillett Properties didn't take customer's experience / satisfaction into account when making business decisions. On this same AC issue, many times they didn't verify if the repair had been done successfully or had any effect at all. They would wait until the next time I complain. And they didn't care how long I have been left in the hot room.
Regards,
Q[redacted] Fu
"The air conditioning unit for this suite was causing recurring issues, which we attempted to address by repairing the existing unit. After these efforts failed to create a long-term solution, we replaced the unit with a new HVAC unit, which should provide consistent, acceptable temperatures...
in that unit going forward."[redacted] GillettVice President/COOGillett Properties, Ltd.7011 Harwin Rd.Suite 222Houston, Texas 77036(M) 1 281 [redacted](F) 1 832 [redacted]E-mail: [redacted]GPL MAINTENANCE: 1 281 560-3550E-mail: [email protected]