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Gillie Hyde Ford Lincoln Mercury

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Reviews Gillie Hyde Ford Lincoln Mercury

Gillie Hyde Ford Lincoln Mercury Reviews (14)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

We will be happy to provide Mr [redacted] a copy of all his paperwork When Mr [redacted] purchased the vehicle he was able to fully inspect the vehicle prior to purchasing the vehicle Our service department also worked with Ford on behalf of Mr [redacted] regarding his concerns We have also attached documents showing good faith disclosure(s) provided to Mr [redacted] during the purchase process Examples include a carfax, and disclaimers on the Buyers Order or "Bill of Sale"

I have reached out to [redacted] T [redacted] regarding his vehicle My first attempt was via the phone number that he left and it said that no voicemail had been setup so I could not leave a message The second attempt was to email him and let him know that I would like to speak with him regarding the matter and he could reach me at any of the numbers listed on my email signature [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] according to Kentucky statue on selling vehicles with frame or structure damage the buyer must be notified in writing and have a copy and buyer must sign an affidavit stating I am aware I am buying this vehicle with frame and structure damage and vehicle could possibly be unsafe these procedures we're not followed and I never signed such affidavitI find it hard to believe a dealership that cares about customer satisfaction would even consider selling a vehicle that knowingly had frame or structure damage it's not something you want your dealership known forI was told by dealership they was going to pull me out of it and make it right after driving miles and losing a day from work to drive up there and find out this was a statement
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[This vehicle was illegally sold by Gillie Hyde the dealership had knowledge of car having structure frame damage they hid this information from fiance company at time of sale the finance company had no knowledge of this at time of sale if they had known about the structure and frame damage they would never fiance this vehicle the finance company has pulled all related documents and opened investigation against dealership because of fraud information provided to them at time of saleThe Kentucky state laws regarding the sale of a vehicle with structure and frame damage says the seller must disclose the information to buyer the buyer must have copies of this and the buyer must sign a state of Kentucky affidavit stating buyer is aware of the body / structure damage and is aware vehicle can be unsafe these important laws protecting buyers was not followed the affidavit never existed The law states the dealership must buy back the vehicle they must refund all down payment and money paid on vehicle this has went on long enough they clearly broke the law now it's time to end thisI request they follow the law set forth and proceed with buy back and refunding me all my down payments and refunding me the payment I have made this is the only soultions to this problem these laws are clearly stated on ky.gov website and it says this also on attorney general website As far as their response about their service department trying to help that is a lie their service department told me because vehicle had been to another Ford dealership for service there was nothing they could do to it or to help but that's a completely separate problem .Update I have spoken to my finance company this morning they have informed me that unwind process has begun with dealership on this vehicle .if this is true this would finally be solved we will wait and see what happens from this point
Regards,
*** ***

After hearing of the complaint we contacted *** *** *** for details on what they had doneThey informed us that they repaired an oil leak at the oil filter housing adapter o-ring( not related to the oil change based on their opinion) and charged the customer as agreed by herThey also did
state that they had inspected on a different occasion and found a leak due to an improper seal at the oil filter o-ring which was created during oil change process in their opinionThe owner of the shop states that he personally replaced the o-ring and topped off engine oil at no charge to the customerTherefore, there is no expense to reimburse.As for the I-drive issue, we spoke to *** *** *** owner and Bowling Green Imports service personnel and were instructed that there was no possible co-relation between resetting maintenance reminder and the issues Ms., *** is experiencing with the I-driveThey also stated that this was a common issue with this particular year and modelOur refusal to compensate Ms*** is based on the fact that we were never given an opportunity to inspect the disputed oil leak or to take care of anything before she proceeded to have things looked at and/or repaired elsewhereFurther, we do not find any responsibility to assist in the I-drive repair since all evidence is that the issue could not have been related to any actions on our behalfWe have apologized for any inconvenience any of this may have caused her but cannot pay for unrelated issues or compensate for items where no cost was incurred.In answer to us stating that we did not want to have the car back in our facility, that statement was in response to the customer's statement of proposed legal action against our dealerWe made every possible effort to discuss the issue with Ms*** but were not given a chance to inspect before said issues were resolved by other sources

Response: Our dealership is sorry for the issues with MrF*'s vehicleWe have offered to pay for upgrade to the commercial warranty and also have informed MrF* that he can cancel the existing warranty and receive a refund for unused portionWe have been in contact with MrF*
and are making every possible attempt to rectify the issue as quickly as possible and to the customer's satisfactionAt this time he has not responded to communication from our finance manager to give us clear direction as to what he would like to do

We are sorry that [redacted]'s vehicle has had to have some maintenance issues addressed since the time of her purchase.  However, this complaint is the first that we are hearing of the issues.  Please review the following attachments that were signed by [redacted] at the time of sale....

 We can understand that it is frustrating when a vehicle as any repair issues that come up unexpectedly but, Gillie Hyde Auto Group was clear and upfront regarding the condition of the vehicle and that it was being sold AS-IS. There was no misrepresentation of the vehicle that [redacted] bought.

We have contacted the customer about the details of their issue.  Customer states that vehicle has intermittent overheating issue.  Our service department has not been able to duplicate the overheat condition in the last 2 visits.  I have advised the customer to bring the vehicle in...

to us when it is overheating.  The customer also stated that they now have the vehicle at the service department at [redacted] in Bowling Green for testing as well.

We will be happy to provide Mr. [redacted] a copy of all his paperwork.  When Mr. [redacted] purchased the vehicle he was able to fully inspect the vehicle prior to purchasing the vehicle.  Our service department also worked with Ford on behalf of Mr. [redacted] regarding his concerns.  We have also attached documents showing good faith disclosure(s) provided to Mr.  [redacted] during the purchase process.  Examples include a carfax, and disclaimers on the Buyers Order or "Bill of Sale".

Mr. [redacted] came into the dealership and looked at our vehicles.  He found this particular vehicle and was given the chance to inspect the vehicle and test drive it.  Further, he signed of on several documents stating that he understood that the vehicle was being sold in "as-is"...

condition.  Mr. [redacted] also signed off on the carfax of the vehicle that he bought.  Please see the attached documents.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution. Please respond here ONLY]
Regards,
[redacted]

I have reached out to [redacted] T. [redacted] regarding his vehicle.  My first attempt was via the phone number that he left and it said that no voicemail had been setup so I could not leave a message.  The second attempt was to email him and let him know that I would like to speak with him...

regarding the matter and he could reach me at any of the numbers listed on my email signature. [redacted]

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Address: 610 Happy Valley Rd, Glasgow, Kentucky, United States, 42141

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