Gilligan Oil Co

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

The customer has been refunded.Thank you,S [redacted]

Sorry I missed your return calls last week.Thank you for informing us of your experience at our Shell gas station and convenience store located at Dixie Highway in Fairfield, Ohio.On behalf of Gilligan Oil Company, I apologize for any inconvenience you may have experienced while visiting this locationWe are very appreciative that you have taken the time to bring this to our attention and would like to thank you for purchasing our products. We have addressed your operational concerns accordingly to ensure that improvements are made to our service levels.I would like to send you a Shell gift card to reimburse you for the $that you were charged. Please confirm the mailing address listed below:*** ***
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*** ** ***Again, thank you for your business and for sharing your experience with usIf I can be of further assistance, please contact me at *** *** *** ***Thank you,***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]As of this date no one from the business has contacted me by telephone, email or any other means of communicationI have a valid complaint that is still unresolved
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Thank you for following up with me. The address you indicated is a good one to send mail to me. Would this be a Shell's gift card?
Regards,
[redacted]

The business has received the complaint and is in the process of attempting to communicate with the customer.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.  If you and the business have reached an agreement and compliance is set for a future date, we...

trust the business will comply.  Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

The customer has been refunded.Thank you,S[redacted]