Gilligan's BBQ Islands

Initial Business Response /* (1000, 5, 2015/07/25) */
We already e-mailed *** about our insuranceOur insurance agent is not releasing the informationWe have no choiceOur insurance agent is telling us that in these situations, insurance is not given out like this
We also told ***,
that we will be willing to pick up the fire pit even though it was a month after we delivered it
*** claimed that she never used it until a month after it was deliveredHowever, we have proof of her pressuring us to deliver it sooner so she can us it ASAP
Initial Consumer Rebuttal /* (3000, 7, 2015/08/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Due to legal action I can not give table back, as it is evidenceI will sign a certified letter stating that he can have his malfunctioned fire pit table back after I'm reimbursed for the product I purchased and for my property that was damaged
In regards to me "pressuring" *** *** to complete the fire pit table is a lieI have all emails and text messagesNot sure where he's getting his information
*** claims I used table month after purchasing when I clearly have documented proof on when the table was ordered, delivered and the day it severely burnt two people and ruined property
I'm trying to correct this matter as civil as possibleIm assuming *** does not have liability insuranceI will be filing a lawsuit against this company and I'm sure he will be looking for a new "agent" that is wrongfully giving him information
Final Consumer Response /* (4200, 15, 2015/08/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My attorney will be handling the rest
Final Business Response /* (4000, 18, 2015/09/02) */
As of September 2, 2015, my office has received a letter from the offices of Hanson & HansonThis letter has been forwarded to our insurance agent and MrHanson will be receiving a response shortly

Initial Business Response /* (4000, 9, 2015/07/20) */
This customer is unfair to deal with The true story behind this is that the customer placed an order with me not taking into consideration that we build every island level at my shopUnfortunately she didn't anticipate that her concrete guy
would slope her concrete as much as he didSo I offered her a resolution at cost to her problem , charging her only $Which I have proof of in a text where she confirmedBut she was wanting to hold half my money until I returned to do the extra workI told her no to please pay my full amount of the contract first then I would send my guy out to do the extra work She refused so I told her that I would bring back the island and fire pit at the moment of delivery I was out with my family and didn't want to argue with this woman any furtherSo I let her keep Half my money and she paid $any scheduled a return extra on july 7thWell to my surprise later that evening she starts to text me that my craftsmanship was *** and to pickup island and so forthshe sent me photos of some scratches and some grout that could easily been touched up What I think is that now she decided on doing the build at her house do to concrete being un levelmaking me eat the expense of returning the order and the delivery charge as wellshe contacted her credit card company Made claims asked for her money backHer credit card company contacted me ask me to refund her moneyI said fine but I would need to charge her out of the deliveries I would have made to pickup the orderI explained that I gave her that option on delivery , but she reviewed the order paid half the balance That tells me she was happy at time of orderIf she was unhappy of the craftsmanship like she claims why did she pay a portion sign CC authorization for $AND NOT JUST RETURN IT AT TIME OF DELIVERYI will not refund her $as it cost me more to restock and pickup her orderas far as her other money it has already been refunded in the amount of $I run a fair and honest business and had no intention of keep that other money! Now not only did this lady make me loose money but now she is harassing me here at Revdex.com, yelp with her testimony
Initial Consumer Rebuttal /* (4200, 13, 2015/07/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was never happy with the orderThe authorization to only pay $until repairs were made definitely supports my answerIn addition, it is irrelevant as to whether or not I was happy, the fact remains there was no return policy and/or cancellation policy given to me or signed by meTherefore, the merchant had no right to hold me hostage to pay the $or he would not take my returnAs per my previous pdf upload you will see the return agreement that they signed where they clearly acknowledge they would not take it back unless I paid the $I want my $returned as it was unjustly charge to me
Final Business Response /* (4000, 15, 2015/07/25) */
We spoke to *** from Greensky (the place where *** got her loan from) at the same time we spoke to *** about the $We have proof that *** agreed to paying that moneyThis is why she signed paperwork saying that she will pay the $If she wasn't happy at all, she would have refused to pay the $There is true behind that since she's fighting so hard for the $that she agreed to pay forShe's blaming us for something her concrete guy did and we are tired of saying the same thing over and overIf needed, we can get Ebony from Greensky involved to prove (again) that she agreed to pay the $