We bought shades in our office and bedroom from Rob and he did a great job! We felt like he was extremely knowledgeable about our options and he did everything he said he was going to in a timely manner I would highly suggest using this company!
I contracted with ShutterLuxe in August of to provide shutters for six windows in my family room The cost was to be 3, I paid the initial down payment of 1,at the time of placing the order I was told the window treatments would be in in 6-wks By Thanksgiving of the shutters were not in and I spoke with Rob, the owner of the company, and he said the shutters had been improperly ordered and they would be in by Christmas When Christmas came and went without the shutters Rob said the shutters came in again but were incorrect After another six weeks had past, I spoke with Rob again and he said the shutters had been reordered a third time but they were stuck in the port in California due to a shipping labor strike At this time, he said he was going to refund me my deposit when the shutters did come in and not charge me I continued to call Rob approximately every six weeks and he always had a reason why my shutters were not in During the Spring of I was able to get him to issue me a refund for my deposit He still insisted that he would get me the shutters Again I contacted him every four to six weeks to check on progress In September of 2015, more than a year after placing the initial order, Rob said the shutters would be in in two weeks After two and half weeks I began calling and leaving messages with Rob Over the coarse of two weeks I left approximately or messages asking him to return my call He never did Finally, I called him from a Florida cell phone and did not leave a message Within minutes he called me back and asked if I had called him He was very surprised it was me When I asked him if he had any intention of getting me the shutters his response was"you might want to go with someone else" Nearly months of waiting, him having my money for 3/of a year and that was his response I think this speaks to his character and illustrates a total lack of commitment to his word
We bought shades in our office and bedroom from Rob and he did a great job! We felt like he was extremely knowledgeable about our options and he did everything he said he was going to in a timely manner. I would highly suggest using this company!
We bought shades in our office and bedroom from Rob and he did a great job! We felt like he was extremely knowledgeable about our options and he did everything he said he was going to in a timely manner I would highly suggest using this company!
I contracted with ShutterLuxe in August of to provide shutters for six windows in my family room The cost was to be 3, I paid the initial down payment of 1,at the time of placing the order I was told the window treatments would be in in 6-wks By Thanksgiving of the shutters were not in and I spoke with Rob, the owner of the company, and he said the shutters had been improperly ordered and they would be in by Christmas When Christmas came and went without the shutters Rob said the shutters came in again but were incorrect After another six weeks had past, I spoke with Rob again and he said the shutters had been reordered a third time but they were stuck in the port in California due to a shipping labor strike At this time, he said he was going to refund me my deposit when the shutters did come in and not charge me I continued to call Rob approximately every six weeks and he always had a reason why my shutters were not in During the Spring of I was able to get him to issue me a refund for my deposit He still insisted that he would get me the shutters Again I contacted him every four to six weeks to check on progress In September of 2015, more than a year after placing the initial order, Rob said the shutters would be in in two weeks After two and half weeks I began calling and leaving messages with Rob Over the coarse of two weeks I left approximately or messages asking him to return my call He never did Finally, I called him from a Florida cell phone and did not leave a message Within minutes he called me back and asked if I had called him He was very surprised it was me When I asked him if he had any intention of getting me the shutters his response was"you might want to go with someone else" Nearly months of waiting, him having my money for 3/of a year and that was his response I think this speaks to his character and illustrates a total lack of commitment to his word
We bought shades in our office and bedroom from Rob and he did a great job! We felt like he was extremely knowledgeable about our options and he did everything he said he was going to in a timely manner. I would highly suggest using this company!