Gillman Nissan of Fort Bend

The customer agreed to a month/60,mile vehicle service protection We were able to provide this protection without an increase in the customer's payment He agreed to this Gillman Nissan called and spoke with Mr [redacted] today When asked why he didn't call to cancel the protection, he indicated that his cousin got involved and contacted the Revdex.com Per our conversation with the purchaser, we will cancel the protection immediatelyA refund will be sent directly to his lender We regret any confusion in the matter If there are any additional concerns, please do not hesitate to contact us Marc [redacted] Gillman Nissan

[redacted] I am very sorry that things have gone in the direction that they haveI regret that communication broke down, and that the customer is responsible for their own maintenanceI confirmed that Zeb did not tell you that your first oil change is freeZeb and the service manager were both present when you were dealing with Matt and they both tell me that he was not rudeThey did tell me that you threw your credit card at himI am not sure why things have gone this way but we do appreciate anyone’s business and desire to keep it by offering truly exceptional service with a great value to the consumer Sincerely,Marcus W [redacted] General ManagerGillman [redacted]

We are sorry regarding the misunderstanding in regards to a refund on the warranty- the lien holder takes
precedence in a case like this. NMAC had sent us a demand letter requesting us
to cancel the warranty and send funds to themThat has taken placeAfter your
insurance company pays what
they are obligated to pay, I would think you would
receive from the lien holder any excess funds
Regards,
Marc *** *** General Manager

The customer agreed to a 60 month/60,000 mile vehicle
service protection.  We were able to
provide this protection without an increase in the customer's payment.  He agreed to this.
Gillman Nissan called and spoke with Mr. [redacted] today.  When asked why he didn't call to cancel...

the
protection, he indicated that his cousin got involved and contacted the Revdex.com.
Per our conversation with the purchaser, we will cancel
the protection immediately. A refund
will be sent directly to his lender.
We regret any confusion in the matter.
If there are any additional concerns, please do not
hesitate to contact us.
 
Marc [redacted]
Gillman Nissan
281.633.5555