[redacted] I am very sorry that
things have gone in the direction that they have. I regret that communication
broke down, and that the customer is responsible for their own maintenance. I confirmed that
Zeb did not tell you that your first oil change is free. Zeb and the service
manager...
were both present when you were dealing with Matt and they both tell me
that he was not rude. They did tell me that you threw your credit card at him. I am not sure why things have gone this way but we do appreciate anyone’s
business and desire to keep it by offering truly exceptional service with a
great value to the consumer. Sincerely,Marcus W[redacted]General ManagerGillman [redacted]
[redacted] I am very sorry that
things have gone in the direction that they have. I regret that communication
broke down, and that the customer is responsible for their own maintenance. I confirmed that
Zeb did not tell you that your first oil change is free. Zeb and the service
manager...
were both present when you were dealing with Matt and they both tell me
that he was not rude. They did tell me that you threw your credit card at him. I am not sure why things have gone this way but we do appreciate anyone’s
business and desire to keep it by offering truly exceptional service with a
great value to the consumer. Sincerely,Marcus W[redacted]General ManagerGillman [redacted]