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Gill's 58

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Gill's 58 Reviews (1)

Review: I paid at the pump for gas, after pumping, I was given an error message but when I checked my online bank statement it showed a pending payment to Gill's 58. The clerk came out and rudely babbled about how my card did not go through. I showed her on my phone the online bank statement showing a pending payment to their business. She argued with me, seemed to be mocking me as if she was pretending not to understand me and repeating back what I said in a different way, then she said she was going to get her husband. Her "husband" came out and said that the card did not go through, I again showed him my online bank statement with the pending charge. At this time I called my bank who verified with the "husband" (he spoke better English and the clerk gave the phone to him) that I did indeed have a pending payment on my account for their business. He proceeded to argue with the person on the phone from the bank. The clerk accused me of calling someone and having them pretend to be from the bank (it was clearly 1-800-[redacted] on my phone and I showed her the number). Per recommendation from my bank I paid again so I could leave and go to work and the bank is going to dispute the charge and refund my money. This was absolutely horrible customer service and they approached it in an awful manner. Obviously there is an issue with their pumps or register and there is no telling how many people they have double charged if those people didn't pay attention to their bank statement like I do.Desired Settlement: I want these people investigated for fraud, I think they are very possibly running a scheme to charge people double for gas. I am expecting a refund from my bank, but if there is an issue then I would want to request a refund from the business.

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Description: RESTAURANTS, CONVENIENCE STORES

Address: 12249 Martinsville Highway, Danville, Virginia, United States, 24540

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