Gilmore, Green & Associates Reviews (%countItem)
Gilmore, Green & Associates Rating
Address: 1580 Sawgrass Corporate Pkwy STE 130, Sunrise, Florida, United States, 33323-2860
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+1 (888) 658-5053 |
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I had a very good experience with them for the past two years all my debt were paid off before estimated time and in closing my accounts taught me how to escape payday loan debt and don't get on there cycle again.
Thank you for for feedback. Glad we exceeded your expectations. We wish you the best.
Paid them $138.32 on June 20, 2018 to close my account. Then charged me again that same amount on July 11, 2018. Have not returned any of my 4 calls.
Went through this company to pay and settle some payday loans I took out. On June 18th 2018, *** hill sent me an email on a settlement for my last creditor in the amount of $138.32 which I her withdraw out of my checking account on June 20th, 2018, which would close and would be finished with there program. Check the balance in my account with them, and there was more, and over enough for my closing settlement. Then on July 9, 2018, someone named *** sent over the same email that *** sent me in June and wanted to charge me for a second time the same thing and where charge my account again on July 11, 2018. Told them NO, paid back in June, and *** did responded back with an email and apology and said I was correct. But now, on July 11, they still charged my account again the $138.32. Try call *** twice, Gilmore-Green, twice, and have gotten NO phone calls back. With all of my accounts paid off, and the over draft charge they charged my account on July 11, my account balance with them that I now have over paid them and money that needs to be returned to me is $264.12. Still have not heard back from them yet, and had all afternoon on July 13, 2018 for someone to return one of my 4 phone calls to me.
Since they screwed up on my account and charging me the payment that they were not suppose to charge me and what my account shows, which goes through Global. Solutions, but under Gilmore-Geen, I want back the balance they are still showing in my account after ALL my accounts are closed and they are showing in my account they have paid all of the debts off. Has of today, July 13, 2018, the balance in my account of money they did not spend is $264.12.
On 7/16 I spoke to Mr. and advised him that there was an error on our end and he was provided with a refund via a check that was sent to him overnight via UPS our records show that he has received and cashed this check. I have placed a call to Mr. to confirm that he is satisfied as this complaint dates our correspondence with him.
(The consumer indicated he/she ACCEPTED the response from the business.)
Did refund the money they took from me. Did Overnighted to me through UPS, but did charge ME the $20 for the Overnight service.
Several yrs ago I hired & paid the co in full for all loans. Now they are coming back saying 1 of the loans wants to settle after I pd them already.
Several years ago I hired this company to consolidate my payday loans. I paid them in full for all the loans. Speedycash did not respond and Gilmore kept all my money that was to repay them. Fast forward to today and now Gilmore wants me to settle for $800 plus dollars to settle with Speedy cash after I already paid them for the loan I had with Speedy Cash. When I contacted Gilmore about the issue they said that the money they were holding in order to pay Speedy cash was diminished as monthly fees to a third party. The issue is now hitting my credit report negatively monthly.
Gilmore needs to pay Speedy cash what they are owed and with the money they took from me years ago. I should not have to pay again for something I already paid for. The recent negative marks against my credit score and report need to also be resolved.
Hi *** - Sorry for any confusions. The account has been settled.
Hired them to help get me out of debt with my payday loans and they made me go into even more debt never settled my debt.
I always paid on my visa card twice a month I have the statements and emails to prove it.
I want my money back I ended up paying the company off myself so I would like a refund for the money they received for nothing its like I paid double
Below is a timeline of the client and their account. Client enrolled in June and we reached 2 settlements for the client the following month for only 32% of the actual balance that was owed . The two settlements were setup in installments. During the 5 months the client was enrolled, 3 payments we either skipped or delayed. Additionally, after requesting to cancel and instructing us to continue drafts to complete the two settlements, all remaining payments (1/02, 11/16, 12/04, 12/19, 01/04) were returns for insufficient funds.
In order for the program to be successful, clients must adhere to the payment schedule set forth during enrollment. As detailed and advised, not strictly adhering to the plan could have adverse affects through no fault of our own.
As it relates to refunds, any and all earned fees are strictly non-refundable as detailed in the agreement. Any funds remaining is clients accounts are always returned upon graduation or account closure if any remain.
Enrolled 06/2017
Delayed 07/05 payment to 07/07
Settled out both BrightStar accounts on 07/27
$1478 settled for $470.40 (32%)
$1011.12 settled for $319.00 (32%)
09/13 - Client submitted request to skip 09/18 payment and divide it between the next 3 payments
10/17 - Client requested to delay 10/19 draft to 11/01
11/01 Wants to cancel but finish Bright Star settlements before he does.
Client NSFd 11/02, 11/16, 12/04, 12/19, 01/04 pmts, Bright Star settlements incomplete.
(The consumer indicated he/she DID NOT accept the response from the business.)
Bright Star contacted me via email with a settlement offer and has been paid in full
Mr.. The account was successfully negotiated by us where a payment plan was setup based on your future payments. The proof of the settlement was previously provided. Our job is to negotiate the debt and setup a payment arrangement based on your payment plan and that is exactly what we did for you. Your failure to make timely payments caused the settlement to be voided. Thus, rendering the account unsettled once again. Months after at which point you Re-Negotiated a New Settlement arrangement of which it appears you did fulfill this time around. Again, our job is to negotiate a deal for you which we did.
(The consumer indicated he/she DID NOT accept the response from the business.)
Still want a refund for starting point
AFter 9 months of paying this law office to pay off my online loans I still have not been able to get a hold of anyone for questions or statements.
I've been paying for 9 months and have never received a statement, phone call or any communication whatsoever!
This morning I got a "text message" asking for more money to complete the program. Three extra payments needed to finalize. This would total $624 and no explanation or actual phone call or statement to back this up! What kind of a law office operates this way? Very shady!
I want to be shown a statement, I want a phone call and I want to know where my money has gone.
Hello ***,
I am sorry to receive your complaint, however, after detailed review of your account we have found your complaint to be false. Our team has been in contact with you throughout your program via email and phone. However, on the vast majority of contact attempts you never seem to pick up your calls and also the number we have on file does not accept voicemails. If you have a better method to contact you please let us know. At the minimum we have records of at least 18 contact attempts. Also, to date we have already reached settlements for a paid 3 out of 4 of your lenders. Additionally, we have negotiated a settlement with your last lender as well which will require an extension to complete. As stated in our material and agreement, program payments and settlements are estimates. Sometimes you can complete the program for less and sometimes it will take a little bit more. Each scenario is different. Below is a detailed list of each of our contacts with you:
1/19 - *** Sent Welcome Email
1/25 - *** called for Welcome Call, no answer, couldn't leave Voicemail, emailed client, no reply.
2/27 - Client called in and spoke to ***, advised she did not receive Welcome Email after we told her we needed POA. Resent by email
3/13 - *** emailed client inquiring about POA, as we still had not received it
4/11 - Client called, left VM, *** called back cell #, no answer, left VM
4/13 - *** called client cell after receiving email from *** stating client cannot get ahold of us, no answer, left Voicemail
4/19 - *** settled American Web Loan Acct. Notification sent to client
4/20 - *** emailed client for approval to settle North Star Acct.
4/21 - *** settled North Star Finance Acct. Notification sent to client
08/14 - Client Called in, requested GCS Acct #
08/15 - Client requested callback via VM, *** called, no answer, cannot leave Voicemail
08/17 - Client requested GCS login info again, *** provided GCS customer support number
09/01 - *** settled Blue Trust Loans Acct. Notification sent to client
09/01 - *** emailed client settlement agreement signed by lender.
09/06 - *** emailed client advising client that we need an extension in order to complete Blue Trust settlement and settle Elastic Acct.
09/14- Client called, hasn't been able to get ahold of us, and requested GCS login info again. Tanisha advised we were out for the hurricane, provided GCS customer support number
09/15 - client called in, asked about silver cloud financial, Tanisha advised she is not seeing them as enrolled lender and advised client she needs to extend drafts by 3 payments, client asked what time we close, advised 6 pm EST, client stated she will call back. Didn't get call back.
09/25 - *** requested extension approval in order to complete Blue Trust and settle Elastic Acct. Client had questions about the settlements and why we required extension. *** replied in detail.
As you can see we have been in contact quite a bit. If there is a better email or phone number you would like us to us please let us know so we can use that moving forward.