Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] HI ; MR [redacted] RESPONSE IS , COMPLETLY UNTRUE THE HAND WAS NOT FLOATING AROUND IN THE CLOCK , IN FACT ; THE HAND FELL OUT AT MY HOME I BROUGHT THE HAND IN A LITTLE PLASTIC ZIP BAG , ALONG WITH THE CLOCK TO HIM HE ALSO FAILED TO MENTION THAT , THE CLOCK RUNS FOR WEEKS AFTER BEING WOND it is an day clock , I never had an issue in yrs until I took it to village clock .the clock worked fine I only went back one time he also never told me that , he sent the work out tobe fixed by someone else originally he told me that , he and his father worked on the clock when I back to once to complain about the clock he told me ; he would have his friend look at it he did offer me my back but then , I wind up with a clock that's missing it's original hand and not working correctly there is scads of complaints on yelp about him doing the same thing to other people he is an inept con artist who knows nothing about fixing antique clocks he sells high end watches ; that's all .Regards, [redacted]
The clock was brought in to my store for a few months agoThe hand was off and floating inside the face of the clockThe clock was in need of service, cleaning and the hand needed to be-placed backThe clock was worked on and fully serviced, the hand was placed back and customer was called to say that she can pick up the clockCustomer came to pick up and saw the clockI personally showed her all the work that was done to the clock, winded it in front of herClock was working fine and customer left happyI called to f/u a week later and customer was happy and had no complaintsApproximately-weeks later after, so at least weeks after pick up, customer called claiming the clock wasn’t working properlyI asked her to bring it back for an adjustmentShe brought it back and at that point claimed that we took her hand and changed it for anotherI explained to the customer that we do not need the hand and her hand and changed it for anotherI explained to the customer that we do not need the hand since don’t do anything like thatBecause she is an elder and out of respect for age and time, I offered to refund her money since she wasn’t happy and was upsetShe refused, continuing to demand the hand that she felt we tookShe left the store threatening that she would take me to CourtA few weeks later she came back once again threatening court and asking for the hand of th elcockI can’t give back what I don’t have and what’s in face part of her clock that she picked upAs a goodwill gesture I am willing to offer half of what she paid which is $I feel that work was done and the clock is working fine and customer is having a paranoid episode claiming theft of the clock handI do not have hand and the hands in her clock are the ones that she hadI will not pay anything over the good will gesture of $which I feel is actually more than I should since the work was done
Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below [redacted] HI ; MR [redacted] RESPONSE IS , COMPLETLY UNTRUE THE HAND WAS NOT FLOATING AROUND IN THE CLOCK , IN FACT ; THE HAND FELL OUT AT MY HOME I BROUGHT THE HAND IN A LITTLE PLASTIC ZIP BAG , ALONG WITH THE CLOCK TO HIM HE ALSO FAILED TO MENTION THAT , THE CLOCK RUNS FOR WEEKS AFTER BEING WOND it is an day clock , I never had an issue in yrs until I took it to village clock .the clock worked fine I only went back one time he also never told me that , he sent the work out tobe fixed by someone else originally he told me that , he and his father worked on the clock when I back to once to complain about the clock he told me ; he would have his friend look at it he did offer me my back but then , I wind up with a clock that's missing it's original hand and not working correctly there is scads of complaints on yelp about him doing the same thing to other people he is an inept con artist who knows nothing about fixing antique clocks he sells high end watches ; that's all .Regards, [redacted]
The clock was brought in to my store for a few months agoThe hand was off and floating inside the face of the clockThe clock was in need of service, cleaning and the hand needed to be-placed backThe clock was worked on and fully serviced, the hand was placed back and customer was called to say that she can pick up the clockCustomer came to pick up and saw the clockI personally showed her all the work that was done to the clock, winded it in front of herClock was working fine and customer left happyI called to f/u a week later and customer was happy and had no complaintsApproximately-weeks later after, so at least weeks after pick up, customer called claiming the clock wasn’t working properlyI asked her to bring it back for an adjustmentShe brought it back and at that point claimed that we took her hand and changed it for anotherI explained to the customer that we do not need the hand and her hand and changed it for anotherI explained to the customer that we do not need the hand since don’t do anything like thatBecause she is an elder and out of respect for age and time, I offered to refund her money since she wasn’t happy and was upsetShe refused, continuing to demand the hand that she felt we tookShe left the store threatening that she would take me to CourtA few weeks later she came back once again threatening court and asking for the hand of th elcockI can’t give back what I don’t have and what’s in face part of her clock that she picked upAs a goodwill gesture I am willing to offer half of what she paid which is $I feel that work was done and the clock is working fine and customer is having a paranoid episode claiming theft of the clock handI do not have hand and the hands in her clock are the ones that she hadI will not pay anything over the good will gesture of $which I feel is actually more than I should since the work was done