Gilt Groupe Reviews (%countItem)
Gilt Groupe Rating
Address: 20 Channel Ctr St Fl 3, Boston, Massachusetts, United States, 02210-3438
Phone: |
Show more...
|
Web: |
|
Add contact information for Gilt Groupe
Add new contacts
Address: 20 Channel Ctr St Fl 3, Boston, Massachusetts, United States, 02210-3438
Phone: |
Show more...
|
Web: |
|
Add contact information for Gilt Groupe
I purchased a *** voucher from their subsidiary Gilt City NY. When I went to use the voucher *** did not honor the Gilt city voucher. I contacted gilt city to advise them of the issue. They responded that I was not eligible for the offer. At that point I requested a refund- as nowhere in the offer did it stipulates that the offer was for new customers only. I reached back to gilt and requested a refund. They then responded that the voucher purchase is a final sale. This company is essentially defrauding the public by selling these vouchers that they know will not be honored. BIG SCAM.
Dear ***, Our deepest
apologies for the inconvenience this caused you, it is never our intention to
cause disappointment with our vouchers being offered. I am happy to
look into this for you and provide additional clarity into understanding what
has occurred. Attached are the listings of the ***: 12 Essential Wines, Plus 3 Bonus
Bottles. As you can see in the screenshots provided, they were listed as final
sale at time of listing. Direct Wines does ship to *** but the reason you were not qualified for this was
due to having had a previous voucher with Direct Wines in 2019 and they are one per household as outlined in the attached screenshots. As a one-time
courtesy for a final sale item, we have refunded back to your account $84.99 to
your *** ending ***. Please allow 3-5 business days for this to
process.Sincerely, The Customer
Service Team
I initiated a return request and completed my steps. The product was delivered to Gilt.com on Apr 27th. Since then, I've contacted them multiple times for my refund, and every time the response was that they need to look into this and would provide me an update in 1~3 business days. I contacted them the fourth time today and still got the same response.
Dear ***,Our deepest
apologies for the inconvenience this caused you, it is never our intention to
cause disappointment with our refund process and I was happy to look into this
for you. As this was a
final sale item, we made an exception for the return and created the UPS
calltag and we did receive the item on 04/27/2020, and it takes about 7-10 days
on average to complete the refund. I do show that once it was processed back
into our inventory, you were refunded in full on May 19, 2020 for $2969.99 back
to your *** ending ***. I am attaching a copy of the refund receipt to this
email for you. Sincerely, The Customer
Service Team
This company I’ve purchased quite a few items from. All of the “luxury” shirts I have received from “gilt”. A subsidiary of rue Lala have been fake designer shirts claiming to be real. In the most recent experience I ordered a “***” card case for $40. It never arrived. After a lot of elf work on my part (and I mean a lot). I discovered they put the wrong zip code on mailing address. It was returned to them. They then told me that they could not send me another one for whatever reason. I asked for a refund they they said they had to manually process it. That was 3 weeks ago still nothing. I’ve reached out 5 times still nothing. This company is a fraud.
Dear ***, Thank you for allowing us to review this issue for you. We have completed your refund as requested and you should see the full refund in 5-7 business days back to your original form of payment. It will refund as two separate processes, one for your purchase price of $29.99 and one for the Shipping fee of $9.99 for your total of $39.98 Sincerely, The Customer Service Team
Revdex.com:attached you will find the copy of the transactions listed. I did receive the 9.99 refund but I still have not received a refund for the $40. This is CRAZY!!!
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below.
[If you are rejecting the business's response please enter your rejection comments here. If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards
Dear ***, Attached is a copy of the receipt of refund and purchase as well. The item cost $29.99, the shipping was $9.99.The refunds occurred separately but have processed as of December 5th, 2019. You may wish to check with your bank on their processing speed as we have no control on that portion of the refund transaction. Sincerely, The Customer Service Team
Revdex.com:im telling you that I did not get the refund. Period. I attached in the last response my statement. I received the 9.99 but not the 29.99. This is crazy. Im going to dispute the transaction and then I’m contacting the attorney general.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***. Please add your rejection comments below; if you do not provide any details, your complaint will be closed as Answered.
[You must provide details of why you are not satisfied with this resolution.If you do not enter a reason for your rejection, your complaint will be closed as Answered.]
Regards