Gimbel, Reilly, Guerin & Brown LLP

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Regarding the response from Do It Right PlumbingThey stated the faucet was repaired and no longer leakedThe technician said the faucet was repairedWhen I used the faucet, it was still leaking, so it was not repairedI called Do It Right Plumbing and they sent the technician out againAt that time, he stated he could not fix the faucet and it would have to be replacedSince the leaking faucet was causing the pipe under the sink to leak, and leave water in the cabinet, I did not think it would be a good idea to use the sink until the faucet was replaced.I did call [redacted] and was advised there would be no problem receiving a buy out, but they needed information regarding the price of the faucet from Do It Right Plumbing before they could give me payment for the faucetEach time I called Do It Right Plumbing to see when they would be giving the necessary information to [redacted] , I was told the person I needed to speak to, ***, was not in the office, and she would return my call when she came inI did not receive any phone calls, no matter how many times I tried to contact her After receiving correspondence from the Revdex.com indicating they were unable to receive a response from Do It Right Plumbing regarding my complaint, I decided to try to resolve the situation with [redacted] On March 16, 2015, I spoke directly to the Cash Out Department of the warranty companyThey told me they had information in the file that I could be paid $to reimburse me for my old faucetThe person I spoke to could not give an explanation about why I had not already received my payment They assured me I would get a check within 7-business daysI believe the faucet was worth more than $100.00, but at this point I felt like I was lucky to get anything, and I should accept whatever I could get ( I had been waiting over months for reimbursement) I received the $check last monthTherefore, the situation has been resolvedIt was not resolved by Do It Right Plumbing and should, therefore, show as an unresolved complaint on their record.Regards, [redacted]

On or about December 23, our company was dispatched to the home of Ms***Two attempts were made to repair her faucet which was dripping and hard to turn due to calcificationMs*** is a customer of *** *** ***Since her faucet was under manufacturer's warranty the
protocol of AHS is have the manufacturer replace or send repair partsMs*** had difficulty understanding the protocolShe felt that something should be done now since it was near the Christmas holiday and she was having out of town guests coming that week.Ms*** was given options.Option 1: Do nothing at this timeThe faucet itself was repaired (by Do It Right Plumbing) and no longer leakedHowever, due to calcification (which is a non-covered item) the spout did not move as easily as Ms*** wanted it to moveBut, in our option, could have sufficed through the holidays.Option 2: The faucet was under manufacturers' warranty and we were glad to order oneThe wait is generally to days unless she wanted to pay for overnight (which she denied to do). Option 3: Call *** *** *** explain her dilemma and perhaps under the circumstances they will give her permission to take a buyout'[It turned out that since it was under warranty no buyout option was offered].After giving options, going to her residence on occasions, fixing the dripping faucet problem and following the rules of *** *** *** Ms*** chose none ofthe options givenShe did not call to for permission from AHS to buy a replacement faucet she simply went out on her own and a faucet.Approximately months later our office received a call from AHS requesting a report on the *** customerAlthough there were previous notation had been made Ms*** was attempting to force AHS to reimburse her*** *** *** cloSed the file and advised our office "not to talk to Ms*** about the situation anymore it had been resolved." Ms*** called our office over and over and over againEach time we aSKed her to call her warranty company.It is unfortunate, that Ms*** chose not to follow the rules of *** *** ***, however, decisions the terms and conditions of her insurance policy are not known to Do It Right PlumbingWe feel we did our best to accommodate Ms*** by giving her options which she chose not to follow.In our opinion since the faucet was no longer leaking or bro*** "the stiff spout aspect is something that could have waitedWe were more than willing to order same from the manufacturerIn this instance the customer chose not to follow protocol.Thanks for your time.Call with any questions

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Regarding the response from Do It Right Plumbing. They stated the faucet was repaired and no longer leaked. The technician said the faucet was repaired. When I used the faucet, it was still leaking, so it was not repaired. I called Do It Right Plumbing and they sent the technician out again. At that time, he stated he could not fix the faucet and it would have to be replaced. Since the leaking faucet was causing the pipe under the sink to leak, and leave water in the cabinet, I did not think it would be a good idea to use the sink until the faucet was replaced.I did call [redacted] and was advised there would be no problem receiving a buy out, but they needed information regarding the price of the faucet from Do It Right Plumbing before they could give me payment for the faucet. Each time I called Do It Right Plumbing to see when they would be giving the necessary information to [redacted], I was told the person I needed to speak to, [redacted], was not in the office, and she would return my call when she came in. I did not receive any phone calls, no matter how many times I tried to contact her.  After receiving correspondence from the Revdex.com indicating they were unable to receive a response from Do It Right Plumbing regarding my complaint, I decided to try to resolve the situation with [redacted]. On March 16, 2015, I spoke directly to the Cash Out Department of the warranty company. They told me they had information in the file that I could be paid $100.00 to reimburse me for my old faucet. The person I spoke to could not give an explanation about why I had not already received my payment.  They assured me I would get a check within 7-10 business days. I believe the faucet was worth more than $100.00, but at this point I felt like I was lucky to get anything, and I should accept whatever I could get ( I had been waiting over 3 months for reimbursement).  I received the $100.00 check last month. Therefore, the situation has been resolved. It was not resolved by Do It Right Plumbing and should, therefore, show as an unresolved complaint on their record.Regards,[redacted]