Gimmees.com

We understand completely Our supplier has definitely received the stock and have assured me that the order will be printed and delivered by 11/ We will continue to monitor the progress and send a tracking email as soon as the order ships

We understand completely.  Our supplier has definitely received the stock and have assured me that the order will be printed and delivered by 11/26.  We will continue to monitor the progress and send a tracking email as soon as the order ships.

Complaint: [redacted]
I am rejecting this response because: Similar statements have been made before. I am hopeful that they will make good on their obligation, but I will not be satisfied until it is resolved.
Regards,
[redacted]

We are working with a new supplier to fulfill this order.  We will update this complaint as soon as we have confirmation of shipment and will contact customer.  More information to follow.

Review: We placed an order with gimmees.com on 3/12/2014 for [redacted] (r) with a custom black imprint at $[redacted] per unit for a total of $[redacted] plus $135.33 in shipping costs for a Grand total of $[redacted]. We paid in full via a check issued on 3/13/2014 and paid on 3/19/2014. This was an exact reorder of a previous order made several months prior. At the time of the order the expected delivery date was 06/01/2014 as reported by our contact at gimmes.com. We first followed up on 5/28/2014 to check on the status of the order. This was the first of several (approximately 5) emails and numerous phone calls (approximately 15) that were made up until late September of 2014 attempting to ascertain the status of our undelivered order. We only received a response on two of our emails and none of our phone calls were ever returned. On three separate occasions we were fortunate enough to actually reach our representative by phone. Once we were told the items were being delayed in customs, another time we were told they should be arriving anytime and the last time we were told that the previous provider was no longer able to provide the product and a new source was being used. In all three of these phone calls we were assured that we would receive a follow-up call regarding the status of our order. We never received any return communications of any kind. Dates of documented attempted email communications are: 6/25/14, 7/9/14, 7/31/14, 8/25/14, 9/3/14.Desired Settlement: At this point we have been forced to re-order the [redacted] from another source (they were delivered within two weeks of placing the order). Therefore we would prefer a full refund of $[redacted] on our undelivered order. Alternatively we would also be reasonably satisfied to just receive the product for which we have already paid.

Business

Response:

We are working with a new supplier to fulfill this order. We will update this complaint as soon as we have confirmation of shipment and will contact customer. More information to follow.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: Similar statements have been made before. I am hopeful that they will make good on their obligation, but I will not be satisfied until it is resolved.

Regards,

Business

Response:

We understand completely. Our supplier has definitely received the stock and have assured me that the order will be printed and delivered by 11/26. We will continue to monitor the progress and send a tracking email as soon as the order ships.

I had an extremely negative interaction with this company. In the past I've ordered from them and it's been fine, but as soon as something goes wrong with the order, ** will make sure to tell you in no uncertain terms that it's YOUR fault, not his, no questions asked. He's a fighter, not a lover.
I called in 2015 to place a reorder of an order I placed in 2012. I went as far as to give them an Order #. The GIRL (note, this is an important fact) said, 'Hmm, I don't see that order number, let me look you up by your business name.' She did, then said she found the order, and I placed a reorder. Because it was a reorder, no proof was sent. I assumed this was the 2012 order that I was reordering so I didn't request a proof. It turns out, the last time I ordered from this company was 2010, so the order they re-ordered was the 2010 order. Problem was, my logo changed in 2011. While I thought I was re-ordering my 2012 order, you can imagine my surprise when a MONTH later I received my order with the OLD LOGO. When I called [redacted] I tried to be as diplomatic as possible and explain that there must have been some confusion with my order. His response, 'The confusion is YOURS.' I then explained that I called to re-order an order and gave him the order # and he immediately said, 'Well, that isn't even our company!' Had the GIRL said that the first time I called, I would have known to not re-order with this company. Then I proceeded to tell him that in my last conversation I was led to believe that they had found my order # (note I had even given them an order number). He then told me, "Well, I was the one who took the order and I wouldn't have done that." Unless he somehow changed from being a Female to a Male, he definitely didn't take my order even though he swore up and down he did. I was then going to ask him if he'd consider splitting the difference and doing a re-order for a discount, maybe cut it in half since I feel it wasn't entirely my fault nor their fault. Is the customer always right? Not with this fighter. I started to say, 'This is how I see it, you have the opportunity to.....' He abruptly cut me off, started yelling at me and said, 'I know what you're going to do, you're going to call your credit card company and deny that you put through this order, then they'll refund your money, they'll come after me, I'll tell that I took the order and that you're wrong, I'll get the money back and there's nothing you can do about it.' And then he HUNG UP ON ME. First of all, I didn't even know that I could call the credit card company and deny a charge, so thanks for the idea, [redacted] Second, that wasn't what I was going to say. I was going to say, "Hey, there was confusion on both parts, I thought you were reordering a SPECIFIC ORDER NUMBER I GAVE YOU, and instead you sent me the re-order of a DIFFERENT ORDER #. So, you have the opportunity to make me a customer for life, be kind, and realize that maybe you're not perfect or blameless, treat the customer with some customer service, and split the difference. I wasn't even going to ask you to redo the order for free."
Instead you alienated a customer, I will never order from you again and I'll tell everyone I know to never order from you. I wouldn't have written an online review if it weren't for his rude behavior.
So, unless you want to be accountable for even THEIR mistakes, DON'T DO BUSINESS WITH THIS FIGHTER. The customer isn't right in their business, they always are.