[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My wife and I are 100% certain that we took the dress blue coat to Gina's and that we received it back from Gina's in unusable condition.
It is unfortunate that I no longer have the red tag that was attached to the garment when it came back from wherever Gina shipped it off to for cleaning, but it is quite clear what happened: The coat was washed instead of dry-cleaned somewhere along the way and this ruined it.
Up until this occasion I was pleasantly NOT in the habit of trying on everything that I got back form the dry-cleaner at the store (especially something as difficult to put on a Marine Corps Dress Blue Coat, but unfortunately now I will have to do so because my trust has been violated.
I suppose in this case we will have to agree to disagree, but this much is clear to me: I will never go to Gina's again, nor will I recommend her services to any of my many Marines and Sailors.
Sincerely.
Capt [redacted], USMC
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am rejecting this response because:
My wife and I are 100% certain that we took the dress blue coat to Gina's and that we received it back from Gina's in unusable condition.
It is unfortunate that I no longer have the red tag that was attached to the garment when it came back from wherever Gina shipped it off to for cleaning, but it is quite clear what happened: The coat was washed instead of dry-cleaned somewhere along the way and this ruined it.
Up until this occasion I was pleasantly NOT in the habit of trying on everything that I got back form the dry-cleaner at the store (especially something as difficult to put on a Marine Corps Dress Blue Coat, but unfortunately now I will have to do so because my trust has been violated.
I suppose in this case we will have to agree to disagree, but this much is clear to me: I will never go to Gina's again, nor will I recommend her services to any of my many Marines and Sailors.
Sincerely.
Capt [redacted], USMC