Ginger Software,Inc.

Hello,Please be informed that BlueSnap is the payment gateway for *** Software Incwhich are responsible for providing the product.As a third party company, we leave business decisions such as refunds in the hands of our merchants.Please be advised that we have contacted the merchant and
requested that they address Mr***'s issue.Mr*** will be informed once there is an update in this matter.Thank you

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. 
Many thanks for all your help me.
Regards,
[redacted]