Gingerbread Shed Corporation

If you have purchased tickets to Mountain Jam Festival, the ticketing is run by this corporation. Even though, they happily take your money and then send you an email that your purchase needs to be verified so call them. Oddly enough the number they provide ALWAYS has an "Unusually high call volume and wait time is more than 10 minutes". After numerous times of calling this number and waiting hours, I decided to use their email support route. And guess what...still no replies. So at the moment, the company has $3000 of my money and I have no tickets to the event and this corporation responsible for issuing tickets is not responsive plus I don't believe that there is actually anyone there to answer their phone line. Feel free to try yourself. Call ###-###-#### and enjoy some classical piano because that's all you get. I even sent them an email with my intention to notify the Revdex.com and still no reply. At this time, I'm fed up and want other consumers to understand that if you purchase music fest tickets and you see that Elevate (a Gingerbread Shed Corporation) are the ones handling ticketing, be aware that you may not get tickets and have no way to find out if you ever will get tickets.

The business indeed contacted me, however I would like a written confirmation that the buyer will be able to pick up the ticket, which the business has not yet provided.

I bought tickets for Desert Trip and paid for shipping on my order. In my order confirmation it CLEARLY states that the shipping details are "UPS MI - Domestic Ground". I never received my tickets. I have filed 2 support tickets with them and got one canned response back on the first one. I followed up on the canned response but didn't get any further response on it, and absolutely nothing on the second whatsoever! I am leaving for California in 2 days and will not be able to get my tickets until the day of the show due to other travel plans. Due to those plans, I may end up now being late because I have to go the the Will Call office on the day of the show. I have asked if I could get them on the Monday before, but they say that they are closed and they have not offered any help or alternatives at all.

Their support is one of the worst I've ever dealt with, and I deal with a ton of them due to my role managing an IT Security team.

Brutal!

On several occasions, our Ticket Purchase Support (TPS) Representatives informed customer that her order would be shipping soon. Unfortunately, circumstances delayed the package shipment a few days longer than expected. The order shipped on July 7 at which point a shipping confirmation email...

containing UPS tracking information was emailed to customer. Package was delivered to customer's address on July 13 at 2:55pm. The music festival begins on July 23.Per the attached, our TPS Representatives provide the most up to date information available at that time, but unfortunately circumstances often dictate that we will not know the exact timing of shipments being mailed.

I don't think they will actually follow up after the...

conversation I had with them yesterday so I would like to keep this open.  Thank you :)

Hello, per correspondence between our Ticket Purchase Support team and Mr [redacted] and his daughter, [redacted], tickets were upgraded. Attached are the details of correspondence.

We were able to contact the customer and verify that International Will Call was the method of shipping selected at the time of purchase which would cause the order not to be shipped, but rather to be available for pick up at the event. After discussing this with the customer, we were able change...

the name on his order as requested so the new ticket buyer would be able to pick up this order at the event.  This resolution was satisfactory to the customer.

Hello, 
This matter is being investigated further internally. Follow up details will be posted here after information is gathered. 
Thank you, 
matt m[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.My problem is that I am required to purchase those tickets almost a full year in advance of the event, and upon purchase I was told they would be shipped out in May, which is 2 months before the festival.  A lot can happen during the course of a year, and sometimes people have unexpected situations that come up that make it impossible for them to attend, and they need to sell the tickets.  By them making me wait to receive my tickets until 2 weeks before the festival, it does not allow time for me to be able to sell them and recoup my money. 

If we need to purchase a year in advance, in order to get a spot, I think the least they can do, is mail them out a bit sooner, because not everybody can 100% count on no life changes during the course of a year, and sometimes people do need to sell the tickets to somebody else.  That is my situation this year, and now I have VERY little time to do so. 

They should not specify they will ship tickets in May, if they don't intend to ship until July.  My decision to buy could change if I know I have very little chance of getting my tickets in a timely manner in which to react to events that change during the year. 

Regards,[redacted]

We make every effort to fulfill all orders to customer expectations and we continuously work to improve any experience that a customer finds less than acceptable. Customer has been contacted and purchase has been refunded.

Customer has been refunded the total amount of his purchase on 10-7-16 as he requested.

Attached are notes from our ticketing system showing activity on Ms [redacted] account dating back to 7/21/2015 when attempts to charge Ms [redacted] card for the remaining funds due began failing. Charge attempts failed again on 9/20 and 9/21 after which our Ticket Purchase Support department...

reached out to Ms [redacted] via phone and email on 9/24, 9/29, and 9/30 to rectify. After hearing back from Ms [redacted] on 10/09, during which she requested her order be canceled and a refund be issued, we reached out to our client (i.e. the festival owners) to obtain authorization. We received authorization after which we were successfull in processing refunds for 2 of the 3 charges. The third charge took place longer than 120 ago, which negates our system's direct ability to process refunds. We are working with the festival owners such that the third and final refund will be issued via their gateway/processor directly after which Ms. [redacted] will receive a confirmation email verifying the refund