Giordano's Famous Stuffed Pizza

[redacted] has cancelled on us two times after rescheduling a reclean of items that were missed. We have tried to accommodate her over a two week period and we have not gotten anywhere due to her cancelling her appts twice! We do not clean window tracks as she had received a move out cleaning list and...

she knew this and still continued to have the cleaners clean things that she was not charged for. We have moved clients and cleaners around more than enough times to accommodate her and she is the one to keep cancelling. Obviously you can see from the facebook chat that is attached from the very first moment of us cleaning she has wanted a refund. We have told her on more than one occasion that we do not refund on services that were rendered. Her cleaning was done over 2 weeks ago and we have tried. Apparently she had it in her mind that she was going to get refund from the start. Just because someone messages our facebook page doesn't mean we will respond. We have our hours listed. We have families and lives outside of work and we don't work 24/7.We know we cannot satisfy everyone but we have tried for over a two week period to correct the things that were not cleaned and we are done as we are not getting anywhere. Yes I told her to submit a complaint to the Revdex.com if that will make her happy because obviously everything we have tried to do did not make her happy. This is my last response to this complaint because I am not going to waste any more time on a client that has cancelled twice after rescheduling.

The cleaning staff locked my pantry door and since I just purchased the house I had no key.  I told the young man to remove the pins to take door off.  I did not give him the ok to destroy the frame. He was trying to use a 1/4" screwdriver to remove pins.  I gave him a larger screwdriver and hammer to dislodge pins.  The cleaning crew did not comment about destroying any part of door.  There was an overhead light that had plexiglass insert that had dead bugs.  I did give the ok on damaging plexiglass since they could not get it remove to clean.   I at no time approved damage to my door or frame.  I commented on damage before the crew left the house and recommended they call their boss.  I told Mel that her insurance should cover the damage.  I doubt she is licensed or insured or bonded.  I want reimbursement for my door and frame.   Mel said she has voice message with me approving damaging my door.  This is a bold faced lie.  Listen to her voice message. I just bought this house.  I would in no way approve of destroying a door.  The overhead fluorescent light was scheduled to come down so that is why I didn't have a problem with light fixture.  You need totalk to Mels staff directly.

Please consider this response as a rejection of Ms. M[redacted]'s version of events, and hr lack of taking responsibility for her company's actions.Ms. M[redacted]'s version of the events is factually incorrect....or delusional.1. My wife did inform Ms. M[redacted] that a previous cleaning company damaged our cabinets with the vacuum cleaner, the damage had been repaired and nothing was shown to Ms. M[redacted].2. I have posted exact copies (minus a one letter type) of my complaint to the Revdex.com on Ms. M[redacted]'s Facebook page (which she refused to allowed to be posted because she hides negative comments from the public), as well as on some other review sites which she does not control. There is no other version posted publicly. There is one different communication, which was an email to her trying to explain the issues, in the vane hope that she would step up and take responsibility. She has not.3. I have never in my life tried to "get something for nothing" 4. This is the first time that I have had ANY ongoing dispute with a cleaning company.  In fact, this is the first time that I have ever filed a complaint in regards to a cleaning company.4.a. We have never had a cleaning company "quit services" as claimed by Ms. M[redacted]. This is pure fabrication. WE made the decision to not use the company that damages or cabinets, and in fact, WE made no request that the either credit or refund us in any way for the damage done. We simply did not continue to use them because they continued to send trainees to clean our home. (Ms. M[redacted] stated that this was something she would to do, but in fact did on the first cleaning).5. I have never "harassed" anyone, including Ms. M[redacted]. I simply what them to do the right thing and take responsibility for their failures in the promised services, which we paid good money for.6. I have pictures of both the damage to the sink, as well as the green pumice impregnated sponge that was left behind by her crew that caused the damage.7. I have not attempted to contact Ms. M[redacted] or the company since the date of filing this complaint.  She is fabricating a harassment claim, that borders on slander.8. I did initially that my wife called "about a week" after the damage was done, and later pinned down the date to approximately ten days. Frankly, at the time neither my wife or I felt it was necessary for us to document the date and time my wife called, because we thought we were dealing with a reputable company, and had faith that we would get a professional response to this issue.9. Ms. M[redacted] refuses to acknowledge that at the time my wife called her about the damage, she ADMITTED that she knew about it as Angel (the lead cleaner) had already told her about it. Clearly both Angel and Ms. M[redacted] KNEW without a doubt that the damage was done by the trainee that was present that day. Angel certainly knew about it and knew that the damage had been done by them!My original demand for compensation for the damage and a partial refund on the cleaning fee stands.

Upon meeting the first time with Mrs. [redacted] she told me how her past cleaning company did damage to her home and showed me. However I decided to provide them with a service against my better judgement. Mr. [redacted] has submitted many different versions of what "happened" at his home during a cleaning...

that leads me to believe that he is using his tactics to get something for nothing and he has done this before in the past with his other cleaning companies causing them to quit services as we have done because of the non stop harrassement. I have ALL of his e mails, facebook messages etc and each one is different. Nothing was left behind and we never have and will never use "sponges". The sink he is talking about there is nothing that we use that will cause damage to his sink. I find this absurd and actually harassing and annoying as he continues to call and not leave messages and continues to send harrassing e mails and each e mail and now this complaint is different from the first one. I firmly believe that he is lying and trying to get something for nothing. I will DO nothing and as I stated before...his wife called 10 days almost 2 weeks later. One e mail he stated it was a week and now with this he's stating 10 days. If you feel you need to see the proof I will be more than happy to send it. I will not accodomate these people with anything. I will not deal with threats or harassment or lies. He has been told to cease all contact and the only way to contact us is by way of legal counsel.

[redacted]I tried to send this to you on the [redacted] Facebook page in the message function, but did not get a response.  So, I either sent it to the wrong place, or it is not checked. In any event, I wanted to make you aware of some issues that we had with the last cleaning.!. The garbage in the Master Bedroom under the sink was not taken out.2. The garbage in the laundry room was not emptied.3. I do not think that any of the upholstery was vacuumed either in the great room or the master bedroom, as they were still covered with dog hair.4. The rubber mats in the gym were not mopped.5. The glass in the french doors was not cleaned on the outside. (The dogs were in the den and on leashes with Romina’s mother)6. The countertops next to the stove in the kitchen still had grease residue on it next to the stove.7. The glass door in the master bedroom going into the closet was not done. Still has my oily finger prints on it.8. Lastly, the girls brought in a vacuum cleaner that was full of dirt and dog hair from a previous house (something we DEFIANTLY did not want to happen). I think Angel used it in the great room, but I am not sure.These were all things that were agreed upon when Romina went through the house with you and set up the cleaning. As far as I can tell, there was no check list used, (something you said would be in place) so the detail was missed. I was here during much of the cleaning, and never saw one.Romina asked Angel about what accommodation was going to be made about the damaged sink from the last visit. Angel said that she had no idea.  We still have to repair it.The light mops do not seem to be doing the job of getting the tile floors clean.  There are several places where dried dirt is still on the floor.  They will need to do a better job of using them and changing the water frequently, or use our industrial mop bucket and mop to get the floors in better shape.They are using a standard  broom to sweep the floors instead of vacuuming them.  This just seems to stir up the dust and hair, rather than removing it. I prefer that they use the vacuum on all of the floor, and to just be careful around the cabinets, or in the alternative, sweep under the cabinets and then vacuum it up.  Please use the microfiber dust mop (you said you used them)  instead of a broom to lessen the spreading of the dust and dog hair.I do not mean to be overly critical, but felt it best to get this clarified right away.  There is a lot of detail, and we were assured that these things would be done.If the girls need a detailed check list for each room, I can make one up, but I thought you did that when you did the walk through with Romina.Please let me know what can be done about these issues.ThanksRoy & Romina [redacted]

We have statements from our employee's 3 different employee's and it wasn't our employee's that locked or shut the door it was her. So we are done with this. I'm not responding. She thinks we have a ROC when in fact we don't. I'm not going to keep going over this when she is the one who gave my employee's the tools and told them to take the hinges off KNOWING that my employee's told her it would damage the door. I'm done with this and she is not getting it replaced because she's the one that closed it, not my employee's and she's the one that gave them the tools and told them what to do, not my employee's. Good Bye Good Riddens.