Giovanni's Pizza and Pasta

Mr*** *** came into our service department on May 20th to have his recall performed that day It was successfully completed that same day by replacing his wiper module as per the recall The repair was updated and closed on *** *** *** *** as of
5-22-2017. Mr*** called the Harlingen store on June 17th, inquiring about an email he received regarding a “recall”Willie the service advisor who took the call could not find any record of Gillman sending the customer an email relating to a Recall Willie told Mr*** that our records showed the repair of the recall performed on May 20th and nothing elseMr*** insisted in speaking with a managerRam (service manager) was off (it was a Saturday) so the call was transferred to the *** *** store where *** Varia (sales manager) took the callMr*** told *** that Willie had been rude and hung up on him when asked to be transferred to a manager*** apologized to the customer and asked how he could assist himMr*** again told *** that an email was sent regarding a “recall”*** told the customer that he would research his concerns and call him back.*** *** spoke with Mr*** on June 19th, Mr*** stated that we have not repaired his recall properly because he received an email about a “recall”*** *** assured Mr*** that our records indicate the repair was done but that Mr *** was more than welcome to come see Ramiro (service manager for Harlingen) and have his vehicle rechecked Mr*** can forward the email to Gillman for further review.*** *** did apologize to Mr*** for his bad experience with the phone callThanks,*** ***,Executive Manager OperatorGillman Chevrolet HarlingenGillman Chevrolet GMC Buick *** ***d***@gillmanauto.com

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