Giovino's Flooring

05/06/2014Dear Revdex.com in response to complaint #***,On 9/16/2013, myself *** Giovino and installer *** *** went to look at a complaint on a hardwood floor we installed.Upon inspection of the complaint there were some peaked boards in the dinning room on the outside
wall aproxto feet the length and boards outThis is a sign of moisture issuesAs we investigate more into the issue we went down into the basement and discovered a room underneath the front porch which is not enclosed and exposed to the elementsWe opened the door and took moisture readings of the subfloor of the area in questionThe moisture reading was over percentmoisure readings are to percentWe told our customer that they needed to open the door and run a dehumidifer to remove the moisture that was cause the peaked boardsOur customer was instructed before the sale and during the installation that he needed to controll the environment in the householdThe customer had installed central air system which he never turned on while we were thereEven on 9/16/the humidy/moisture level was very highWhen I asked him why he didnt have it running he said he only had used it once because nobody was ever home.Giovinos Flooring is not responsible for maintaining the environment /moisture/humidy in the customers household that is the responsibility of the customerAnd it is a moisture problem that caused cupping to the hardwood on that outside wall.After thier job was completed the customer was supposed to give our installer the final payment, which he did notWe made a few attemts to collect balance which he said he would mail it to us, but he did notThe customer had then said that he was holding onto our final payment because he wanted to beat us over the priceThis process for us to get paid took weeks.We still have not recieved payment on an open un-paid invoice dated 08/29/in the sum of $for extra work and materials that they requested.Giovinos Flooring went over and above for this customer the project started 06/11/to 8/20/The customer made it very difficult to complete the workHe would have us start a project and tell us he would call us back to finish.I feel that this is wrong for this customer to try to discredit myself and my businessThis customer was very missleading and discreditable