Girard Graham

We did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received As of 10/30/the customer was refunded for the amount of $as a courtesyAdditionally, on 12/08/we have refunded the remaining amount of $for the most recent chargeThese refunds are on the most recent charge to the customers method of payment on 10/27/As for the charge on 9/27/per the terms and conditions the customer agreed to upon placing the order, the charge is for the initial watch of which the customer paid shipping only on 9/13/ Again, there is no way an order can be submitted without checking a box on the order form prior to clicking on submitWe greatly apologize for any misunderstanding in regards to the offerUnfortunately we are unable to further process additional refunds on the customers accountNo additional credit is owed at this timePlease allow 7-business days for the refund to processIf the customer does not see the refund within the allotted time frame please fax a copy of the bank statement to [redacted] Once the fax is processed we will provide further correspondence to the customer

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted] *** I believe that the guilty party in this affair was whoever conducted the survey and promised a free watch to participants They got all of my information and used it to order the watch I wish that I knew those people are

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority [redacted] placed an online order on 9/13/ for a trial period of our Mens Alpha WatchAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer No order can be submitted or successful unless the customer checks this box and selects to submit the orderWe do state that when placing an order all sales are finalWe did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received As of 10/30/the customer was refunded for the amount of $as a courtesyAdditionally, on 12/08/we have refunded the remaining amount of $for the most recent chargeNo additional credit is owed at this timePlease allow 7-business days for the refund to processIf the customer does not see the refund within the allotted time frame please fax a copy of the bank statement to [redacted] Once the fax is processed we will provide further correspondence to the customerWe understand that although this is not the desired resolution to the customers request, it is the best that we can doAs stated previously in this response, Mr [redacted] agreed to terms and conditions at the time of the order by checking a box off prior to submitting his credit card information, which again is required before we can proceed with making any transactions towards the customers method of paymentWhen the customer agreed to these terms and conditions they confirmed that they read and understood that all sales are finalNo additional credits owed at this timeWe hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at [redacted]

Complaint: ***
I am rejecting this response because: I realize that I did not send you all the attachments I currently have and will mail you additional information along with copies of packing slips in my possession. Please understand there are request from my credit card company for different charges. The first charge was for shipping and handling of a watch that stated it was free for filling out a *** surveyYou will receive information from me in the mail showing that *** had nothing to do with the surveyI did receive a watch and paid the shipping charge of $Please note that this watch was billed to my account on 9-13-and posted 9-15-2017. You will see a second watch was charged to my account without my approval and please note the date that it was chargedThis watch shows a transaction date of 9-27-and was posted to my account on 9-29-I did not receive any advanced notice or invoice, or give an approval for this charge to my credit card accountThe watch showed up the same date I received my bill from my credit card company month after it was added to my accountI contacted John as I stated in my previous correspondence and he agreed to reduce the price on that watchIt has now been fully refundedOn 10-27-this company put through aa third charge on my credit card account for a third watch I did not order, did not want and did not approve the charge forThis was not posted until 10-31-2017, my November credit card statement that I did not receive until 11-30-This charge was for another $This third watch was never shipped and never receivedI do not plan on paying for something I never ordered and certainly have no plans to ever pay for something I did not receiveAccording to John the account was closed on 10-30-That is the day before this third item was posted and about days after this item billedEither it was missed and not canceled or they decided to bill me for something they had no intention of ever sendingI will mail you a copy of all the information I have. Phone # 410-371-
Regards,
*** ** ***

Complaint: ***
I am rejecting this response because: Please review my original information sent to your officeI received a watch from the order I placed on September 13, for $that I did orderI received a second watch I did not order and was billed $for on my September statement that at this time has now been refunded and that part of my complaint has been satisfiedI received a bill on my November statement for a third watch that I never ordered or receivedMy statement shows the transaction date of October 27, for $Posted October 31, That watch bill is still outstanding on my November statement which I received on December 1, I never got that watch which I did not want nor did I order, but it is still being carried on my credit card statement as openThis charge $97.21, was put through the day before they closed out the accountI assume they remembered to stop the shipment of the watch but never credited my credit card for a refund!!! watches billsStill outstanding $97.21! I need this amount refunded to zero out my account balance
Regards,
*** ** ***

Customer information: *** B*** Company Name: Girard Graham Refer To: Complaint# *** We appreciate the opportunity to address this matter, as customer satisfaction is our top priority*** *** placed an online order on 8/18/for a trial period of our Mens Alpha WatchAll customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer. No order can be submitted or successful unless the customer checks this box and selects to submit the orderWe do state that when placing an order all sales are finalWe did not receive any such cancellation request for these trials within the trial period; and consequently *** was charged for the watch received Unfortunately, we are unable to process a refund for this transaction due to the documented dispute Mr*** filed with his financial institutionMr*** must follow up with his card issuer regarding the disputePlease keep in mind that we are unable to process any orders without agreement to the terms and conditionsFurthermore, our records indicate that Mr*** placed the initial order on 08/18/at 2:13am and all information used to place the order matches the customers, including the IP addressWhere the transaction is being disputed through Mr.***s financial institution, they will request documentation to investigate the charge and determine if Mr.***s is infact responsible for the orderIf the customer is not found liable, a refund will be issued, thus why we are unable to further assist the customer with the requested solutionAgain, apologize for any misunderstandings in regards to the offerWe hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at ***

Complaint: [redacted]
I am rejecting this response because: I ordered the watch as a reward for taking a survey.  At that time, I had never heard of Girard Graham nor had I checked any boxes on an order form.  Thus what was in their response is untrue for me.  I don't know who sponsored the survey or how they ordered the watch, so that company may have checked a box and left me thinking I was receiving a free watch.  I have no way to determine that.  But Giorard Graham should have the order form and know who submitted it.
Regards,
[redacted]

We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. [redacted] placed an online order on 9/13/2017  for a trial period of our Mens Alpha Watch. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.  No order can be submitted or successful unless the customer checks this box and selects to submit the order. We do state that when placing an order all sales are final. We did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received . As of 10/30/2017 the customer was refunded for the amount of $72.90 as a courtesy. Additionally, on 12/08/2017 we have refunded the remaining amount of $24.31 for the most recent charge. No additional credit is owed at this time. Please allow 7-10 business days for the refund to process. If the customer does not see the refund within the allotted time frame please fax a copy of the bank statement to [redacted]. Once the fax is processed we will provide further correspondence to the customer. We understand that although this is not the desired resolution to the customers  request, it is the best that we can do. As stated previously in this response, Mr. [redacted] agreed to terms and conditions at the time of the order by checking a box off prior to submitting his credit card information, which again is required before we can proceed with making any transactions towards the customers method of payment. When the customer agreed to these terms and conditions they confirmed that they read and understood that all sales are final. No additional credits owed at this time. We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at [redacted].

Customer information: [redacted] Company Name: Girard Graham Refer To: Complaint# [redacted] We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. [redacted]  placed an online order on 8/18/2017 for a trial period of our Mens Alpha Watch....

All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.  No order can be submitted or successful unless the customer checks this box and selects to submit the order. We do state that when placing an order all sales are final. We did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received . Unfortunately, we are unable to process a refund for this transaction due to the documented dispute Mr. [redacted] filed with his financial institution. Mr. [redacted] must follow up with his card issuer regarding the dispute. We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at [redacted].

Tell us why here..Customer information: [redacted]Company Name: Girard GrahamRefer To: Complaint# [redacted]We appreciate the opportunity to address this matter, as customer satisfaction is our top priority. [redacted] placed an online order on 9/13/2017  for a trial...

period of our Mens Alpha Watch. All customers are required to check a box prior to order submission indicating that they have read, understand and agree to the Terms and Conditions of the trial offer.  No order can be submitted or successful unless the customer checks this box and selects to submit the order.We do state that when placing an order all sales are final.We did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received . As of 10/30/2017 the customer was refunded for the amount of $72.90 as a courtesy. Additionally, on 12/08/2017 we have refunded the remaining amount of $24.31 for the most recent charge. No additional credit is owed at this time. Please allow 7-10 business days for the refund to process. If the customer does not see the refund within the allotted time frame please fax a copy of the bank statement to [redacted]. Once the fax is processed we will provide further correspondence to the customer.We hope that these details satisfy the need for more information, and should anything further be needed we do urge you to contact our Complaints Specialist at [redacted].

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]    I believe that the guilty party in this affair was whoever conducted the survey and promised a free watch to participants.  They got all of my information and used it to order the watch.  I wish that I knew those people are.

We did not receive any such cancellation request for these trials within the trial period; and consequently [redacted] was charged for the watch received . As of 10/30/2017 the customer was refunded for the amount of $72.90 as a courtesy. Additionally, on 12/08/2017 we have refunded the remaining amount of $24.31 for the most recent charge. These refunds are on the most recent charge to the customers method of payment on 10/27/2017. As  for the charge on 9/27/2017 per the terms and conditions the customer agreed to upon placing the order, the charge is for the initial watch of which the customer paid shipping only on 9/13/2017.  Again, there is no way an order can be submitted without checking a box on the order form prior to clicking on submit. We greatly apologize for any misunderstanding in regards to the offer. Unfortunately we are unable to further process additional refunds on the customers account. No additional credit is owed at this time. Please allow 7-10 business days for the refund to process. If the customer does not see the refund within the allotted time frame please fax a copy of the bank statement to [redacted]. Once the fax is processed we will provide further correspondence to the customer.