Girard Orthopaedic Surgeons

Revdex.com [redacted] ATTN: [redacted] ID [redacted] This is in response to the letter sent to you by Mr [redacted] ***.First, I'd like to point out that this patient was actually approved to come see the doctor inNovember ofWe left him messages and he never returned the call or came in.We are an orthopedic officeUnfortunately, there are emergencies in this industry, and thismeans sometimes there are last minute changes to their schedulesI do apologize for anyinconvenience caused by the sudden necessary changes, however we did leave messages and it isout of our hands if he did not receive our messages and showed up when there was no physicianto see himOn 1/he could have seen the PA, and he chose not to.Regarding the paperwork that we ask our patient's to fill outI challenge him to find any otherorthopedic office, or any medical office, that doesn't require patients to fill out the samepaperworkThe arbitration agreement is a standard form that medical malpractice insurancecompanies ask us to get the patients to signIf the patient refuses to sign the arbitrationagreement, the doctor will still see them, but only as a consultWe are not allowed to providetreatmentThe other paperwork is informing them of their rights to privacy, informing them wehave to disclose some of their PHI in order to bill their insurance, etcThe patient history formis standard of many doctors' offices; they need to give us a detailed historyAnd, OF COURSEwe have them sign that they are ultimately responsible for paying the bill if they provideinaccurate insurance information and are not covered, we need some sort of guarantee ofpaymentJust like any other business[redacted] ***Office Manager

Revdex.com[redacted]ATTN: [redacted]ID [redacted]This is in response to the letter sent to you by Mr. [redacted].First, I'd like to point out that this patient was actually approved to come see the doctor inNovember of2014. We left him 2 messages and he never returned...

the call or came in.We are an orthopedic office. Unfortunately, there are emergencies in this industry, and thismeans sometimes there are last minute changes to their schedules. I do apologize for anyinconvenience caused by the sudden necessary changes, however we did leave messages and it isout of our hands if he did not receive our messages and showed up when there was no physicianto see him. On 1/30 he could have seen the PA, and he chose not to.Regarding the paperwork that we ask our patient's to fill out. I challenge him to find any otherorthopedic office, or any medical office, that doesn't require patients to fill out the samepaperwork. The arbitration agreement is a standard form that medical malpractice insurancecompanies ask us to get the patients to sign. If the patient refuses to sign the arbitrationagreement, the doctor will still see them, but only as a consult. We are not allowed to providetreatment. The other paperwork is informing them of their rights to privacy, informing them wehave to disclose some of their PHI in order to bill their insurance, etc. The patient history formis standard of many doctors' offices; they need to give us a detailed history. And, OF COURSEwe have them sign that they are ultimately responsible for paying the bill if they provideinaccurate insurance information and are not covered, we need some sort of guarantee ofpayment. Just like any other business.[redacted]Office Manager

Review: After 2 weeks of trying to get the office to sort out my referral I get an appointment as soon as possible so my referral from my primary physician will stay valid. On Thursday, January 29th an appoint was set. The issue is when I had to sign a stack of what I call doctors rights contract ( basically if I miss an appointment its my fault and I have to pay, if doctor does something wrong I cant take him to court, If there are insurance payment problems it my problem). It seems to be a patient's anti-rights contract. When I have to rent a car to make it to my doctors appointment or ride the bus and waste a day it is on me, but when there is no notification and no repercussions of the cancellation of not one, but two 8:00 am appointments this becomes a poor option about the doctors office, the staff, and especially the doctor. They think 30 min notification was OK for the first one and none for the second one, but their policy is for patients to give 24 hour notification, not including weekends and holidays. Their solution was not to set another appointment, but to get another referral from my doctor so that I could go through all his again. This is about poor professional ethics, poor business practice, and no respect for consumer with no choice.Desired Settlement: Since the doctor requires a financial compensation from their patients, I want financial compensation for travel time and cost. At 50 per day and two for two of them that equates to $100.

Business

Response:

Revdex.com[redacted]ATTN: [redacted]ID [redacted]This is in response to the letter sent to you by Mr. [redacted].First, I'd like to point out that this patient was actually approved to come see the doctor inNovember of2014. We left him 2 messages and he never returned the call or came in.We are an orthopedic office. Unfortunately, there are emergencies in this industry, and thismeans sometimes there are last minute changes to their schedules. I do apologize for anyinconvenience caused by the sudden necessary changes, however we did leave messages and it isout of our hands if he did not receive our messages and showed up when there was no physicianto see him. On 1/30 he could have seen the PA, and he chose not to.Regarding the paperwork that we ask our patient's to fill out. I challenge him to find any otherorthopedic office, or any medical office, that doesn't require patients to fill out the samepaperwork. The arbitration agreement is a standard form that medical malpractice insurancecompanies ask us to get the patients to sign. If the patient refuses to sign the arbitrationagreement, the doctor will still see them, but only as a consult. We are not allowed to providetreatment. The other paperwork is informing them of their rights to privacy, informing them wehave to disclose some of their PHI in order to bill their insurance, etc. The patient history formis standard of many doctors' offices; they need to give us a detailed history. And, OF COURSEwe have them sign that they are ultimately responsible for paying the bill if they provideinaccurate insurance information and are not covered, we need some sort of guarantee ofpayment. Just like any other business.[redacted]Office Manager