Girard's

The client was quoted plus tax for the trip and diagnosticwhen we arrived at the house the evap coil was a complete block of ice.The filter was very dirtyWhen the evap coil is a block of ice we can not properly evaluate the systemIt take about to hours to defrostWe had nothing
to do with the client not keeping his filter cleanPlus he stop payment on his checkSo as it stands we have over a hour of drive time and minon site that we have not been paid forNo one works for freeIncluding Mr***

The service charge only covers the trip and diagnosticNothing elseIt dose'nt cover cleaning the out door unit or any other workYou where told about the service charge when you called in to set up the call.And again until it is defrosted there was nothing else we could doevery thing was running at the time we got thereYou still owe us for the SERVICE CHARGE

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
I was not told about the SERVICE CHARGE WHEN I SET UP THE
CALL. I was not concerned about the service charge at the time because I wanted
the unit repaired it was not until I got a charge and NO SERVICE that I became concerned.
Is not checking the unit for bad connections part of a diagnostic? If the unit
must meet some critical condition for this diagnostic should the contractor
inform the consumer of this? Should the contractor also inform the consumer as
to what to look for to insure that the unit meets this critical condition? I
feel that I owe for part of the service charge and the return check charge
because there was no diagnostic done on the unit.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] The filter was not that dirty because it had just been changed, and they did not prove to be that anything was completed blocked. They could have checked the wiring both inside and out. They could have cleaned the outside unit. The drove to the house and said that the unit was frozen and they were not there 45 min, yet he is correct I do work for my money. They however did no work at all. I was never quoted a price when I got to the house and the arew was already in the truck they told me the price at that time. They also stated that if I wanted them to retunr it would be another $85. I do feel that I should pay for the check fee and part of the service call. I do not believe that I $160 for nothing.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]