Revdex.com:
I have reviewed the response submitted by the business and have met with a representative of the business. I was properly compensated for the loss and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Hi, Complaint ID #[redacted]My case is closed and I would like to send another message to the business I complained about. They said they would refund me and I wanted to mark my complaint as resolved and also send this message to the business letting them know how I want to be refunded:"Hi, Thank you for understanding. I would like to be refunded through the [redacted] credit card that I originally paid with."
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thank you for showing me the call logs. It is with great displeasure to see that your staff failed to document a call made to one of their potential customers. Yes, you did provide a service to me. Yes, the service was made to me in error. I did not want service from you. I was not confused as to who I hired to care for my lawn. I am absolutely sure that I prepaid in full with [redacted]. The only confusion I had was why I received a bill from Lawn Doctor. It absolutely baffles me that you provided 3 services on the same day when you normally only provide 1 service, all WITHOUT making sure you got through to me directly to confirm first. It also baffles me that you failed to ensure you contacted me directly regarding servicing my lawn before proceeding with the services. For a business to go ahead and provide 3 separate services without first confirming with the client, and by that I mean actually getting a response from me either through phone or email, is absolutely ridiculous. I want to make a point that leaving a voicemail or email does not mean that it reached me. Sure, you can claim you notified me with these but for the integrity of the customer, don't you think you should have held off on servicing my lawn until you spoke directly to me? If this is the way you conduct business, I will make it known. I will continue to write reviews on each site that I can find. I will strongly recommend to my friends and family that they should not do business with you.
Regards,
[redacted]
[redacted],If we conducted business the way that you are suggesting we would not only have many more complaints and negative reviews but we would never have lasted 30 years in business.When we spoke to you on the phone about this situation you agreed to pay half of the bill and did so. That was the agreement that was reached after a lengthy conversation. I'm not sure what caused you to decide later that this was not fair or why you decided to go to the Revdex.com instead of calling us back to discuss. In any case, if we can resolve this matter and put this thing to rest we will refund you the $67 dollars. It simply does not make sense to continue this debate and there is nothing to be gained.Please let me know if you would like us to send you a check or refund the credit card that you used to make the payment.Regards,[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have met with a representative of the business. I was properly compensated for the loss and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #[redacted]. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Hi, Complaint ID #[redacted]My case is closed and I would like to send another message to the business I complained about. They said they would refund me and I wanted to mark my complaint as resolved and also send this message to the business letting them know how I want to be refunded:"Hi, Thank you for understanding. I would like to be refunded through the [redacted] credit card that I originally paid with."
Regards,
[redacted]
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
Thank you for showing me the call logs. It is with great displeasure to see that your staff failed to document a call made to one of their potential customers. Yes, you did provide a service to me. Yes, the service was made to me in error. I did not want service from you. I was not confused as to who I hired to care for my lawn. I am absolutely sure that I prepaid in full with [redacted]. The only confusion I had was why I received a bill from Lawn Doctor. It absolutely baffles me that you provided 3 services on the same day when you normally only provide 1 service, all WITHOUT making sure you got through to me directly to confirm first. It also baffles me that you failed to ensure you contacted me directly regarding servicing my lawn before proceeding with the services. For a business to go ahead and provide 3 separate services without first confirming with the client, and by that I mean actually getting a response from me either through phone or email, is absolutely ridiculous. I want to make a point that leaving a voicemail or email does not mean that it reached me. Sure, you can claim you notified me with these but for the integrity of the customer, don't you think you should have held off on servicing my lawn until you spoke directly to me? If this is the way you conduct business, I will make it known. I will continue to write reviews on each site that I can find. I will strongly recommend to my friends and family that they should not do business with you.
Regards,
[redacted]
[redacted],If we conducted business the way that you are suggesting we would not only have many more complaints and negative reviews but we would never have lasted 30 years in business.When we spoke to you on the phone about this situation you agreed to pay half of the bill and did so. That was the agreement that was reached after a lengthy conversation. I'm not sure what caused you to decide later that this was not fair or why you decided to go to the Revdex.com instead of calling us back to discuss. In any case, if we can resolve this matter and put this thing to rest we will refund you the $67 dollars. It simply does not make sense to continue this debate and there is nothing to be gained.Please let me know if you would like us to send you a check or refund the credit card that you used to make the payment.Regards,[redacted]