Gist Piano Company, Inc.

Acura will pay for this repair under warranty. Customer will not have to pay any money for the repair. We now consider the matter closed. Thank you,

Please contact the General Manager at Acura of Orange Park, Ihab Samrout, to discuss this case His office number is ###-###-#### He will be happy to determine what occurred on your purchase

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

Please note that our General Manager, [redacted] has been in touch with Ms. [redacted] and has offered her a trade in value for her car.  We are very willing to work with her to get her into a new car that she loves.  We ask that she give us another opportunity to work with her.  Our...

manager's phone number is ###-###-####.

I am rejecting this response because: As it was stated in my first complaint, it was told to me that my name would be removed off of the loan in 9 months.  Acura of Orange Park stated "Acura of Orange of Park is not a financial institution and is not responsible for the servicing of the loan".  I do understand who the financial company is however, I felt like Acura of Orange Park gave my daughter and I the run around.  After all we went through to get a statement of what was told to us by the sales agent as well as the financial officer they finally in the end put together a letter they copied and pasted from somewhere and gave it to us. If this was the responsibility of the financial institution ([redacted]) then they shouldn't have made that statement in order to make a sale, and it shouldn't have been a problem when I called [redacted] financial to get a copy of the previous statement on letterhead.  [redacted] specifically said that is something they don't handle and that statement should've have come from Acura of Orange Park.  So, where Acura of Orange Park came up with the statement of my name coming off of the loan; I don't know. Again, I am very disappointed in the service as to this situation alone!Regards,
[redacted]

This customer had poor credit when she arrived and was advised by her financial institution that a co-signer was required for her loan.  At no time did any member of Acura of Orange Park advise her or her father that we would help them get his name removed from the loan after 9 months. ...

Acura of Orange Park is not a financial institution and is not responsible for the servicing of this loan.  Our team did, however, advise this customer that, after 9 months, they might be able to work something out with their bank, but would need to call them to confirm.  We also advised the customer that she would have to take the time to build up her credit in order for that to be a possibility.  Acura of Orange Park does not guarantee anything regarding a customer and their financial institution of choice.