Revdex.com:complaint ID *** has not been resolved at this time, He did not respond to
us until we wrote a letter to him stating we would file a complaint or contact a lawyer if he did not respondThe owner did contact us when he received the letter and met with us at his shop. He gave us the heater we purchased which he said was damaged due to chemical corrosion and said there was nothing else he could do. He would not give us the receipt for the purchase nor give us the company information from where he claims he purchased it. *** was all he would tell us. He also said he did not have our old heater he previously removedHe also said there was no sense in calling them because they would not talk to us. He said we could contact the manufacturer but he could do nothing else for us. I researched *** and they would not talk to us to verify there was chemical corrosion. I then wrote a letter to the manufacturer *** ** ***. They had me send them pictures of the heater and this was there response: Thank you for sending me the pictureFrom what I can see I do not see any chemical corrosion however we have to physically see it and test it to know what the problem isI am issuing an RMA to have you return the heater to us (see attachment)Once it has been inspected I will contact you with the Inspection ReportIf it’s a defect that is covered under warranty we will send you a replacement heaterIf it’s something else, we will discuss your options further. Our address is on the RMAPlease include a copy of this document in the box
I apologize for the inconvenience Let me know if you have any questions
*** *** *** *** *** *** ***
*** ***
*** ** ***, *** * *** *** ***
* *** *** * ***
* ***
I then returned the heater to them and this was their response: Good afternoon*** ***,
We tested your heater and found that the element failedWe will replacement the element with a new one and return your heater to youI will let you know early next week when it will ship to you
Sorry for the inconvenience this has caused you
*** *** *** *** *** *** ***
It is now obvious that *** from *** *** *** lied about sending the heater to the company since it was not chemical corrosion. I have documentation for all of thisHow many other people has he done this too and had them purchase yet another heater? He charged us $*** for the heater...$*** service call and $*** labor for this heater for a total of $*** including tax. He will not provide a receipt for how much the heater actually did cost so I have no idea if he overcharged me for that itemI will be getting my heater back from the company but now have to pay someone to install. *** *** *** has been very deceptive in their dealings with us and I no longer want to have any more dealings with them. They have lied to us and tried to cheat us out of more money by lying about the heater that was under warranty. I would not recommend this company to anyoneI would appreciate it if you could put an alert on your website about this company so other customers know to watch out for.
Thank you for your help in this matter.
*** ***
Revdex.com:complaint ID *** has not been resolved at this time, He did not respond to
us until we wrote a letter to him stating we would file a complaint or contact a lawyer if he did not respondThe owner did contact us when he received the letter and met with us at his shop. He gave us the heater we purchased which he said was damaged due to chemical corrosion and said there was nothing else he could do. He would not give us the receipt for the purchase nor give us the company information from where he claims he purchased it. *** was all he would tell us. He also said he did not have our old heater he previously removedHe also said there was no sense in calling them because they would not talk to us. He said we could contact the manufacturer but he could do nothing else for us. I researched *** and they would not talk to us to verify there was chemical corrosion. I then wrote a letter to the manufacturer *** ** ***. They had me send them pictures of the heater and this was there response: Thank you for sending me the pictureFrom what I can see I do not see any chemical corrosion however we have to physically see it and test it to know what the problem isI am issuing an RMA to have you return the heater to us (see attachment)Once it has been inspected I will contact you with the Inspection ReportIf it’s a defect that is covered under warranty we will send you a replacement heaterIf it’s something else, we will discuss your options further. Our address is on the RMAPlease include a copy of this document in the box
I apologize for the inconvenience Let me know if you have any questions
*** *** *** *** *** *** ***
*** ***
*** ** ***, *** * *** *** ***
* *** *** * ***
* ***
I then returned the heater to them and this was their response: Good afternoon*** ***,
We tested your heater and found that the element failedWe will replacement the element with a new one and return your heater to youI will let you know early next week when it will ship to you
Sorry for the inconvenience this has caused you
*** *** *** *** *** *** ***
It is now obvious that *** from *** *** *** lied about sending the heater to the company since it was not chemical corrosion. I have documentation for all of thisHow many other people has he done this too and had them purchase yet another heater? He charged us $*** for the heater...$*** service call and $*** labor for this heater for a total of $*** including tax. He will not provide a receipt for how much the heater actually did cost so I have no idea if he overcharged me for that itemI will be getting my heater back from the company but now have to pay someone to install. *** *** *** has been very deceptive in their dealings with us and I no longer want to have any more dealings with them. They have lied to us and tried to cheat us out of more money by lying about the heater that was under warranty. I would not recommend this company to anyoneI would appreciate it if you could put an alert on your website about this company so other customers know to watch out for.
Thank you for your help in this matter.
*** ***