Hello [redacted],I am following up with a complaint that was filed on 9/21/2016, ID number [redacted]. [redacted] contacted me about her landscaping on October 23, 2015. This was all done through [redacted] Messenger.I came to the property located at [redacted], Litiz PA, [redacted], we...
walked the property with [redacted] and her husband [redacted]. We discussed what they wanted done at the property. After a few days of pricing all the work out, sent her a quote for what she wanted done. (I've attached the quote). My quote was valid for 2 weeks from when it was quoted. Close to 3 moths later after Christmas, touched based with her, seeing if she would still be interested in our services. She replied stating that they were gonna wait til next season, and that I touch base with her later into the season to see where they were at. Approximately 2 months later on March 7th 2016 touched base on weather or not she would be interested in our services, she did not respond back to my message until March 23rd, 2016, stating she was not financially ready. So I waited about a month from that last message, and touched base again, This time she wanted a new estimate at her property due to her removing a very small section of flower bed. I agreed to this and we set up a time to meet We had to reschedule this date due to scheduling, and one of my two trucks were in an accident. We were unsuccessful on coming out and physically looking at the property because got extremely busy, and made that clear to her. So on 5/4/2015, [redacted] earthed her property, and I was able to get her an estimate that way. noticed the property was not in the same condition as it was when we showed up almost a year ago, so gave her a new quote for strictly cleaning up the flower beds, and mulching. That was it. I did not give her a new quote for monthly service as well. (that quote is also attached with this document). The total price for this was $2600.00. She was ok with the price just wanted to confirm it with her husband [redacted]. Once confirmed she had called me on Wednesday August 17th, 2016 to tell me that she needed the job complete by Saturday August 19, 2016 due to a anniversary her parents were having, and she made it clear the property needed to be complete Saturday August 19, 2016. I assured her that I would work all day into the night if needed as long as they were ok with it. She Agreed and showed up at the property with my foreman on Thursday August 18th 2016 to collect the 50% down payment, and to walk the property again and let them know what was getting done. Once I got there [redacted] was home, [redacted]'s husband. He had a check ready for me at the door, before I took any payment from him I asked him to walk the property with me and I wanted to go over with him what was getting done for the quote sent to them. We walked the property and stated that his wife wanted the trees trimmed up about 10 feet from the ground, and also told him that I would not be doing that due to the amount of work that was already there, and I was not insured for tree services, He was completely ok with that and stated his wife already trimmed them, and he know how insurance is because of his line of work. I also told him that his beds were more over grown than the initial time we came out last year in October, He again stated that he knew they were bad and he was appreciative that we were there to take their minds off of getting it done.Now the beds around the property are in a horseshoe design, so I made it clear to him that I was only doing inside the horseshoe, which was all the flower beds around the house and the flower beds on the front of the house. He again said yes that was fine, we walked to a hedge row that they have along the far outside of their property, outside the "horseshoe" and told him that would not be doing any hedge row work with this quote, that is was the mulching and clean up around the house, but said would pull the two large sumack weeds out, since we were hauling debris away from the property anyway, He stated that he wasn't worried about that getting done and that he wanted the "horseshoe" done and the front of the property. After he said that I mentioned about doing a monthly clean up, to lock in more business and he agreed. So I said that we would have no issues trimming up the hedge row on one of our monthly visits, he had no issues with that. Once we agreed on what needed done for the job we shook hands and he wrote me the deposit of 50% ($1,300.00) and we left. On Friday August 19th, 2015 I had 5 guys with my foreman (who was with me for the quote), show up at her property at 6:45 AM, They started pulling weeds, weed whacking the edging, cleaning up sticks, spraying a weed preventer on the flower beds, and using a backpack blower they began to clean out all leaves in the beds. At 9:20, arrived on the property with another worker. Making it 7 guys on her property. At 12:30 one of my workers had a doctors appointment and left, he did not return for the day. Leaving 6 guys total, including myself on the job. Once we got everything cleaned up [redacted] came out and said that he did not want the mulch under the pine trees, which was ok because we had estimated that not to be mulched. I had my foreman mulching the property closest to their barn; there was a kiwi tree that was kind of behind/ to the side of the pine trees, that was not mulched, it was almost hidden, if your were not looking for it. Once we got everything complete, we walked the property to make sure everything was covered with mulch that needed to be and gather all of our tools on site. Once that was complete, we asked [redacted] if we could mow his grass, we were trying to really make the property stand out and since he was having a family gathering f thought it would be a great idea and possibly get me more business. He had no issues with that and we mowed the grass as well. Once that was complete walked to the door and told [redacted] was finished with the job, and would like to walk it again with him. He said no, you guys have been really working hard and he was absolutely satisfied with the work, he also said he came out and looked at it while we were going and everything looked good. He was so satisfied that he was excited to have us come again next season. After that conversation we talked about Lawnmowers for a good 20 minutes, and how his brother in law has the fastest lawn mower you can buy a [redacted]. Then after that he wrote me the final payment and we shook hands and was on my way. The next day, August 20th, 2016. She contacted me and said that we missed a small area to mulch, she also stated that if my estimate did not cover that bed due to the amount of mulch had quoted, she would pay for it to get done as an extra charge. replied back with absolutely not, we would come out and get it covered right away. told her it wouldn't be able to come out till the following week, and that I would get it done with no charge to her. Within a couple days noticed that I would not be able to make it till about 2 weeks from when we spoke last, and she contacted about a week later and said that we never touched her hedge row. replied back that would do that at another time since we were busy could not just drop my jobs I have scheduled to do her hedge row. She was ok with that and then replied she was asking since it was part of her quote. That's when I said no its wasn't but ill get done for you, and also told her that made it clear to [redacted] that wasn't touching that hedge row and we had an understanding, she continued to say that [redacted] has no idea what he was talking about and that she wanted it done with the quote, again said to her that talked to [redacted] about what was getting done and we had an agreement, and he and I had an understanding on what was getting done wit the job, didn't hear anything back for a couple days and then she said she wanted to talk to me in person with [redacted], said that ok we can all meet up, My two weeks turned out to be 3 weeks till came out and talked to her and [redacted], She said I did a great job and that she had people asking her about who did the mulch, and that she was sending work my way. I was very happy they were happy, When I got there she showed me the kiwi tree that was not mulched, and then she pointed out the hedge row, told her I would get it done for her, but it was not part of the estimate had messaged her, and she insisted that it was, it was almost back and forth at one point. Again told her that I told [redacted] this wasn't getting done and he was ok with everything told him was gonna get done. She replied with her husband is clueless and had no idea what he was talking about. She had more work lined up for me, as well as joined the monthly clean up, so I was gonna do her shrub line, was getting paid for her monthly clean up so I took the win with the loss and told her, since you have monthly clean up ill get it trimmed for you. also made it clear to [redacted] that was not part of the estimate. told her I would be out that following Friday to trim up the hedge row and she was happy, seemed as if all the problems were because of this hedge row, and 1/2 a scoop of mulch. Well friday came and again had to reschedule for the following Saturday, and she was ok with that, and Saturday came and I was unable to work that whole week, my Best friend passed away in a local car accident, so I had to reschedule for the following week, I messaged them and they were completely understandable, So after that f said was taking a week off, and I would come do their shrubs the following week, well in that week, my father passed away and I had kidney stones, so was out of work for 2 weeks. In those two weeks I didn't have my work cellphone with me, and when returned home had numerous messages from them, one was basically stating was making up stories to avoid the job, and another they had a group text with me and were going back and forth about how im avoiding them, and how bad for business they will be for my business. I was a little upset, then he called and left me a rude voicemail about how there gonna turn me into the Revdex.com, attorney general office, and even legal action with small claims. very nicely replied back stating that I will come back and finish the mulching the next business day, and I would only be doing that, and would be cutting all ties with them with future work. They again replied back with again calling me a liar, and making it sound like my excuses were just made up stories, they were very rude. I do honestly have 1 scoop of mulch that needs laid down at their property for what was quoted, and that is all. The estimate she is trying to say was the estimate gave her I've attached with this letter, it was only valid for 2 weeks back in October 2015. have also attached the quote that was most recent for the job. As a result of this, she has left a slandering comment on my business page on [redacted], which in turn cost me a job for $13,896.00 along with sending a bad report to Revdex.com she has really stressed me out to where I cannot remove that comment from [redacted], and advertise with [redacted] that cost me $430.00 monthly and I've had to drop that account along with 4 of my residential customers asking me about the comment along with the 400 people on that page who received and update that she left the comment. Her comment on [redacted], that is not even factual cost me a lot of money, they've slandered my business name to the point that I have contacted lawyer. This is all over a hedge row and 1 yard of mulch. I would be willing to work something out as to finishing my mulching that would take 1hr at most.Sincerely,David G.Vice president
Here are my before and after pictures. I was at the property last Tuesday and Wednesday and fixed the complaint from the customer. Here are the pictures of the completed job, and the job before we got there to make these changes.This is the completed job from when we finished. All...
work was done except for a trim piece that wasn't added on the front. As you can see it wasn't needed due to the patio being leveled with the yard. Where the hot tub is, is also where we added a 10x14 patio, that she has said wasn't added. Also top coat has been added as shown in picture. This is what property looked like when we got there. You can see that the patio is in good standings, except for a few pieces that were a little high. Also the difference in the patio shows the new block that was added to the extension that was asked for and completed. These last set of pictures are the completed job we did Tuesday and Wednesday last week. This job has been completed and would like the complaint removed please. Thank you. Please contact me if there are any other issues at ###-###-####Also this business is no longer in business. We closed down 2 month ago due to lack of money and business revenue. Thank you againSent from my [redacted]--
I received the latest letter in the mail for the paver patio. I am willing to return to the property and lay the custom steps that we have communicated about. I will also put paver adhesive to the steps that will lock them down to the patio walkway. I would also be willing to return to the property to re seed and level out any high spots that may be existing to the back part of the home where we graded and seeded. I have already finished this job and I do not want to have any more issues with this job. I am willing to return and complete the steps as stated, and level any high spots from where we graded and seeded. I will also reseed the area for her at no extra cost. This grading and re seeding would need to be done in the spring due to the weather. The steps can be done within the next 2 weeks. If she would like I can do the steps now, or I can do them upon my return in spring for the high spots in the back area. I am not willing to return any monies as I am already over the expected budget on this job. I also had the customer sign a receipt stating she was happy with the job and it was complete. So this is what I'm willing to offer to resolve this situation. At this point there is nothing else I can do, besides what I've stated I will do to resolve it. Thank you again and if there is anything else you need please don't hesitate to call. Thanks, David[redacted]
Hello [redacted],I am following up with a complaint that was filed on 9/21/2016, ID number [redacted]. [redacted] contacted me about her landscaping on October 23, 2015. This was all done through [redacted] Messenger.I came to the property located at [redacted], Litiz PA, [redacted], we...
walked the property with [redacted] and her husband [redacted]. We discussed what they wanted done at the property. After a few days of pricing all the work out, sent her a quote for what she wanted done. (I've attached the quote). My quote was valid for 2 weeks from when it was quoted. Close to 3 moths later after Christmas, touched based with her, seeing if she would still be interested in our services. She replied stating that they were gonna wait til next season, and that I touch base with her later into the season to see where they were at. Approximately 2 months later on March 7th 2016 touched base on weather or not she would be interested in our services, she did not respond back to my message until March 23rd, 2016, stating she was not financially ready. So I waited about a month from that last message, and touched base again, This time she wanted a new estimate at her property due to her removing a very small section of flower bed. I agreed to this and we set up a time to meet We had to reschedule this date due to scheduling, and one of my two trucks were in an accident. We were unsuccessful on coming out and physically looking at the property because got extremely busy, and made that clear to her. So on 5/4/2015, [redacted] earthed her property, and I was able to get her an estimate that way. noticed the property was not in the same condition as it was when we showed up almost a year ago, so gave her a new quote for strictly cleaning up the flower beds, and mulching. That was it. I did not give her a new quote for monthly service as well. (that quote is also attached with this document). The total price for this was $2600.00. She was ok with the price just wanted to confirm it with her husband [redacted]. Once confirmed she had called me on Wednesday August 17th, 2016 to tell me that she needed the job complete by Saturday August 19, 2016 due to a anniversary her parents were having, and she made it clear the property needed to be complete Saturday August 19, 2016. I assured her that I would work all day into the night if needed as long as they were ok with it. She Agreed and showed up at the property with my foreman on Thursday August 18th 2016 to collect the 50% down payment, and to walk the property again and let them know what was getting done. Once I got there [redacted] was home, [redacted]'s husband. He had a check ready for me at the door, before I took any payment from him I asked him to walk the property with me and I wanted to go over with him what was getting done for the quote sent to them. We walked the property and stated that his wife wanted the trees trimmed up about 10 feet from the ground, and also told him that I would not be doing that due to the amount of work that was already there, and I was not insured for tree services, He was completely ok with that and stated his wife already trimmed them, and he know how insurance is because of his line of work. I also told him that his beds were more over grown than the initial time we came out last year in October, He again stated that he knew they were bad and he was appreciative that we were there to take their minds off of getting it done.Now the beds around the property are in a horseshoe design, so I made it clear to him that I was only doing inside the horseshoe, which was all the flower beds around the house and the flower beds on the front of the house. He again said yes that was fine, we walked to a hedge row that they have along the far outside of their property, outside the "horseshoe" and told him that would not be doing any hedge row work with this quote, that is was the mulching and clean up around the house, but said would pull the two large sumack weeds out, since we were hauling debris away from the property anyway, He stated that he wasn't worried about that getting done and that he wanted the "horseshoe" done and the front of the property. After he said that I mentioned about doing a monthly clean up, to lock in more business and he agreed. So I said that we would have no issues trimming up the hedge row on one of our monthly visits, he had no issues with that. Once we agreed on what needed done for the job we shook hands and he wrote me the deposit of 50% ($1,300.00) and we left. On Friday August 19th, 2015 I had 5 guys with my foreman (who was with me for the quote), show up at her property at 6:45 AM, They started pulling weeds, weed whacking the edging, cleaning up sticks, spraying a weed preventer on the flower beds, and using a backpack blower they began to clean out all leaves in the beds. At 9:20, arrived on the property with another worker. Making it 7 guys on her property. At 12:30 one of my workers had a doctors appointment and left, he did not return for the day. Leaving 6 guys total, including myself on the job. Once we got everything cleaned up [redacted] came out and said that he did not want the mulch under the pine trees, which was ok because we had estimated that not to be mulched. I had my foreman mulching the property closest to their barn; there was a kiwi tree that was kind of behind/ to the side of the pine trees, that was not mulched, it was almost hidden, if your were not looking for it. Once we got everything complete, we walked the property to make sure everything was covered with mulch that needed to be and gather all of our tools on site. Once that was complete, we asked [redacted] if we could mow his grass, we were trying to really make the property stand out and since he was having a family gathering f thought it would be a great idea and possibly get me more business. He had no issues with that and we mowed the grass as well. Once that was complete walked to the door and told [redacted] was finished with the job, and would like to walk it again with him. He said no, you guys have been really working hard and he was absolutely satisfied with the work, he also said he came out and looked at it while we were going and everything looked good. He was so satisfied that he was excited to have us come again next season. After that conversation we talked about Lawnmowers for a good 20 minutes, and how his brother in law has the fastest lawn mower you can buy a [redacted]. Then after that he wrote me the final payment and we shook hands and was on my way. The next day, August 20th, 2016. She contacted me and said that we missed a small area to mulch, she also stated that if my estimate did not cover that bed due to the amount of mulch had quoted, she would pay for it to get done as an extra charge. replied back with absolutely not, we would come out and get it covered right away. told her it wouldn't be able to come out till the following week, and that I would get it done with no charge to her. Within a couple days noticed that I would not be able to make it till about 2 weeks from when we spoke last, and she contacted about a week later and said that we never touched her hedge row. replied back that would do that at another time since we were busy could not just drop my jobs I have scheduled to do her hedge row. She was ok with that and then replied she was asking since it was part of her quote. That's when I said no its wasn't but ill get done for you, and also told her that made it clear to [redacted] that wasn't touching that hedge row and we had an understanding, she continued to say that [redacted] has no idea what he was talking about and that she wanted it done with the quote, again said to her that talked to [redacted] about what was getting done and we had an agreement, and he and I had an understanding on what was getting done wit the job, didn't hear anything back for a couple days and then she said she wanted to talk to me in person with [redacted], said that ok we can all meet up, My two weeks turned out to be 3 weeks till came out and talked to her and [redacted], She said I did a great job and that she had people asking her about who did the mulch, and that she was sending work my way. I was very happy they were happy, When I got there she showed me the kiwi tree that was not mulched, and then she pointed out the hedge row, told her I would get it done for her, but it was not part of the estimate had messaged her, and she insisted that it was, it was almost back and forth at one point. Again told her that I told [redacted] this wasn't getting done and he was ok with everything told him was gonna get done. She replied with her husband is clueless and had no idea what he was talking about. She had more work lined up for me, as well as joined the monthly clean up, so I was gonna do her shrub line, was getting paid for her monthly clean up so I took the win with the loss and told her, since you have monthly clean up ill get it trimmed for you. also made it clear to [redacted] that was not part of the estimate. told her I would be out that following Friday to trim up the hedge row and she was happy, seemed as if all the problems were because of this hedge row, and 1/2 a scoop of mulch. Well friday came and again had to reschedule for the following Saturday, and she was ok with that, and Saturday came and I was unable to work that whole week, my Best friend passed away in a local car accident, so I had to reschedule for the following week, I messaged them and they were completely understandable, So after that f said was taking a week off, and I would come do their shrubs the following week, well in that week, my father passed away and I had kidney stones, so was out of work for 2 weeks. In those two weeks I didn't have my work cellphone with me, and when returned home had numerous messages from them, one was basically stating was making up stories to avoid the job, and another they had a group text with me and were going back and forth about how im avoiding them, and how bad for business they will be for my business. I was a little upset, then he called and left me a rude voicemail about how there gonna turn me into the Revdex.com, attorney general office, and even legal action with small claims. very nicely replied back stating that I will come back and finish the mulching the next business day, and I would only be doing that, and would be cutting all ties with them with future work. They again replied back with again calling me a liar, and making it sound like my excuses were just made up stories, they were very rude. I do honestly have 1 scoop of mulch that needs laid down at their property for what was quoted, and that is all. The estimate she is trying to say was the estimate gave her I've attached with this letter, it was only valid for 2 weeks back in October 2015. have also attached the quote that was most recent for the job. As a result of this, she has left a slandering comment on my business page on [redacted], which in turn cost me a job for $13,896.00 along with sending a bad report to Revdex.com she has really stressed me out to where I cannot remove that comment from [redacted], and advertise with [redacted] that cost me $430.00 monthly and I've had to drop that account along with 4 of my residential customers asking me about the comment along with the 400 people on that page who received and update that she left the comment. Her comment on [redacted], that is not even factual cost me a lot of money, they've slandered my business name to the point that I have contacted lawyer. This is all over a hedge row and 1 yard of mulch. I would be willing to work something out as to finishing my mulching that would take 1hr at most.Sincerely,David G.Vice president
Here are my before and after pictures. I was at the property last Tuesday and Wednesday and fixed the complaint from the customer. Here are the pictures of the completed job, and the job before we got there to make these changes.This is the completed job from when we finished. All...
work was done except for a trim piece that wasn't added on the front. As you can see it wasn't needed due to the patio being leveled with the yard. Where the hot tub is, is also where we added a 10x14 patio, that she has said wasn't added. Also top coat has been added as shown in picture. This is what property looked like when we got there. You can see that the patio is in good standings, except for a few pieces that were a little high. Also the difference in the patio shows the new block that was added to the extension that was asked for and completed. These last set of pictures are the completed job we did Tuesday and Wednesday last week. This job has been completed and would like the complaint removed please. Thank you. Please contact me if there are any other issues at ###-###-####Also this business is no longer in business. We closed down 2 month ago due to lack of money and business revenue. Thank you againSent from my [redacted]--
I received the latest letter in the mail for the paver patio. I am willing to return to the property and lay the custom steps that we have communicated about. I will also put paver adhesive to the steps that will lock them down to the patio walkway. I would also be willing to return to the property to re seed and level out any high spots that may be existing to the back part of the home where we graded and seeded. I have already finished this job and I do not want to have any more issues with this job. I am willing to return and complete the steps as stated, and level any high spots from where we graded and seeded. I will also reseed the area for her at no extra cost. This grading and re seeding would need to be done in the spring due to the weather. The steps can be done within the next 2 weeks. If she would like I can do the steps now, or I can do them upon my return in spring for the high spots in the back area. I am not willing to return any monies as I am already over the expected budget on this job. I also had the customer sign a receipt stating she was happy with the job and it was complete. So this is what I'm willing to offer to resolve this situation. At this point there is nothing else I can do, besides what I've stated I will do to resolve it. Thank you again and if there is anything else you need please don't hesitate to call. Thanks, David[redacted]