Gizmo Diagnostics

Initial Business Response / [redacted] (1000, 8, 2016/01/05) */ Contact Name and Title: Angel [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @hotmail.com After reviewing the customer's complaint, it is apparent that the customer is confusedOn November 5th, 2015; the customer called Gizmo Diagnostic toll-free number and complained that he had viruses on his computer and that he had been receiving calls from unknown companies soliciting servicesMy technician, stated that he assisted the customer by removing the viruses from his computerThe next day, my technician called to follwith the customer concerning his service, and the customer stated that after he spoke with my technician, he received an unknown call from someone in China stating that he was from a "Refund Department" and claiming that he would receive a refund if he sent moneyThe customer stated that he wired $dollars to an unknown source and allowed this unknown source to gain access to his computer and locked itMy technician immediately advised him to contact the local police and dispute that $charge with whom he sent the money toOur records indicate that we charged the customer $999.on Nov5th and my technician provided assistance to the customers computer by removing viruses from the computer and allowed the customer to gain access to his computer by restoring his windows software on his computer systemThis process took several hours to perform and the customer was satisfiedMy technician stated that he warned the customer about receiving malicious calls from unknown companies posing to be who they are not and these companies are considered scamsUnfortunately, the customer is quite confused with the assumption that the transaction complaint was performed by Gizmo DiagnosticThe customer will need to dispute this $claim with the source whom debited his account and not accept anymore of these unwanted callsAccording to the customer's last response, he was satisfied with the service performed by Gizmo Diagnostic but seemed frustrated by many unwanted calls he has been receiving from other unknown companies OFFER:

Initial Business Response /* (1000, 8, 2016/01/05) */
Contact Name and Title: Angel [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@hotmail.com
After reviewing the customer's complaint, it is apparent that the customer is confused. On November 5th, 2015; the customer called Gizmo...

Diagnostic toll-free number and complained that he had viruses on his computer and that he had been receiving calls from unknown companies soliciting services. My technician, stated that he assisted the customer by removing the viruses from his computer. The next day, my technician called to follow-up with the customer concerning his service, and the customer stated that after he spoke with my technician, he received an unknown call from someone in China stating that he was from a "Refund Department" and claiming that he would receive a refund if he sent money. The customer stated that he wired $1900 dollars to an unknown source and allowed this unknown source to gain access to his computer and locked it. My technician immediately advised him to contact the local police and dispute that $1900 charge with whom he sent the money to. Our records indicate that we charged the customer $999.on Nov. 5th and my technician provided assistance to the customers computer by removing viruses from the computer and allowed the customer to gain access to his computer by restoring his windows software on his computer system. This process took several hours to perform and the customer was satisfied. My technician stated that he warned the customer about receiving malicious calls from unknown companies posing to be who they are not and these companies are considered scams. Unfortunately, the customer is quite confused with the assumption that the transaction complaint was performed by Gizmo Diagnostic. The customer will need to dispute this $1900 claim with the source whom debited his account and not accept anymore of these unwanted calls. According to the customer's last response, he was satisfied with the service performed by Gizmo Diagnostic but seemed frustrated by many unwanted calls he has been receiving from other unknown companies.
OFFER: