Gizmo Supply Co

THEY SEND YOU THE WRONG PRODUCT OR A DEFECTIVE PRODUCT, THEN THEY REFUSE TO GIVE YOU YOUR MONEY BACK AND THE BANK WONT HELP YOU.

This company is a scam, I order my cavitation machine and EMS machine, they sent it so ask for a full refund. I look up it’s at my door I requested a return label it said 7 days well it, it’s been over 7 days they refuse to give you your money back. The customer service is [censored] ridiculous never ever ever buy from them.

I bought a 30khz Cavitation Machine on March 2021. I conducted the egg test with a 40khz and 30 khz S-Shape Ultra Cavitation RF EMS Machine. It took the older 40khz approx. 16 minutes to dissipate the egg. After 20 with the S Shape, the egg yolk remained intact. The egg yolk is scientific reliable as it resembles fat cells. I sent Tess a video of my experiment. I have a record that a refund was approved. The last step was Gizmo to issue an RMA number and approval. It has been over two months of continuous calls and emails. I have yet to receive my RMA. Each time I call, their customer service informs me he/she has escalated the matter. They post a One year warranty in which they refuse to honor.

When the sauna blanket I ordered stopped working in less than 3 months and the company ignored my questions and complaints I wrote a detailed negative review on the gizmosupplyco.com website. The negative review NEVER got posted to their website. That is SO deceiving to other customers.

I ordered a Gizmo Supply 3 Zone Digital Far-Infrared Sauna Blanket for over $400 and it stopped working in less than 3 months. Customer service is HORRIBLE! They don't stand behind their products. They don't respond to emails (their preferred method of contact) when you have a problem. Calling them gets you nowhere either. The liars answering the phones give you the runaround. They promise a replacement but it never happens. Look at the Better Business Bureau's site and you'll see what a terrible company this is.

We have been out of stock on this unit as we have informed the customer and told her we will send a replacement when they are back in stockWe offered to refund her order if she sent the unit back for a refund, but we have not received the unit to provide a refundPlease have customer send unit back for refund

This order was placed on [redacted] and you already filed a claim on [redacted] which also stated to ship the item back for a refundOur store policy is days and your order has been passed thatA warranty is to warranty a product and not a return for refund, also shipping cost for a warranty is not covered during a warranty as stated on our store policy.If you want a refund on this order, we can waive the days and make an exceptionHowever we will also be charging a restocking fee of 20%You can send the unit back to;Gizmo Supply Co[redacted] *** For a refund

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Item arrived in poor condition and damaged, therefore no refund has been issuedThis item was also purchased more than a year ago and we allowed an exception for return on the premises that the item is in good conditionHowever the unit was returned with cracks and scratchesWe will process and
ship back the unit to this customer and we will forward tracking number when it's available

If you want a refund on this order, we can waive the days and make an exceptionHowever we will also be charging a restocking fee of 20%If the unit arrives in damaged condition or the return appears to be user error, a restock fee of up to 50% may be deducted.You can send the unit back to;Gizmo Supply Co.*** *** ** ***
*** *** ** *** For a refund

This order was placed on [redacted] and you already filed a claim on [redacted] which also stated to ship the item back for a refund. Our store policy is 30 days and your order has been passed that. A warranty is to warranty a product and not a return for refund, also shipping cost for a warranty is not...

covered during a warranty as stated on our store policy.If you want a refund on this order, we can waive the 30 days and make an exception. However we will also be charging a restocking fee of 20%You can send the unit back to;Gizmo Supply Co.[redacted]
[redacted]  For a refund

We have been out of stock on this unit as we have informed the customer and told her we will send a replacement when they are back in stock. We offered to refund her order if she sent the unit back for a refund, but we have not received the unit to provide a refund. Please have customer send...

unit back for refund.