GK Houses

GK houses is a TERRIBLE management company. They do not return calls on urgent matters. I purchased a property from someone who was using them as a property management service. They sent me a transfer of management letter even though I CLEARLY STATED I did not need their service since I was living in said property. Days later they contacted me and said they resolved the issue. Today I got an email reminder to pay July rent. I've called four times and emailed twice. Zero response. I have tried to contact them and they have not contacted me. This is a serious matter.

gk Houses is the absolute worst. I’ve done nothing but clean up their mistakes. Completely incompetent and useless. Don’t waste your time and money on these clowns. They will cause you nothing but stress. If I could give them a zero, I would.

My fiance and I recently rented a townhome property from GKhouses. We had requested a walk through prior to our move in date, due to concerns about the cleanliness of the property. We were denied access to the property prior to move in. On move in day, we found the place completely unclean. There is dirt, dust, mildew. Mold and bugs throughout the property. We found hair, noticed broken screens, a broken sliding door, a broken window and weather sealants that were rotted and damaged. The fridge was leaking and had not been cleaned, the rubber seal along the fridge was peeling off. The oven had not been cleaned. There were dead bugs on the dirty windowsill and the carpet. There is trash in the backyard and fresh spider eggs in the crawl space. Everything smelt of mildew and mold. The thermostat was not secured to the walls the gate latch to the side of the house was broken. Broken shelf, drywall in the freezer and the counters, mildew and rotting caulk in the bathroom. Live bugs in areas of the house and windows. I am baffled by the lack of cleanliness, care and maintenance that was left for us to live in. This is appalling and completely unsanitary. No effort at all.

My husband and I put in an application for a rental that had been leased when we applied. They have a policy stating that the application fees would be refunded if the home is no longer available. We requested a refund and they denied it only because our application has not yet been approved and they stopped the screening process. They encouraged us to look into any other listings that they had available but we were not interested in the available rentals. We each spent $50 on an application that was not processed and told we can not get the money back. This company is scamming people out their money without actually processing the application for the rentals. Horrible business practice that needs looking into.

On February 12, 2020, we sent in an urgent maintenance request through the web portal for the broken baseboard heater located in the bathroom. The baseboard heater was not functioning at all. We were contacted by the maintenance technician on February 19 for the initial encounter in regards to this matter. At this time they scheduled an appointment for the next day, February 20. The maintenance technician inspected the baseboard heater on February 20 and determined the heater coil needed to be replaced. He stated that he needed to seek approval from GK Houses before he could replace the part that would make the baseboard heater function. We heard back from the maintenance technician on March 13th to schedule an appointment to fix the heater for March 17th. Thus, the baseboard heater was broken without a plan to repair it to functioning status for 31 days. The duration of the baseboard heater being broken occurred in the dead of winter. During this time without use of the baseboard heater, the temperatures were often below freezing with the lowest temperature being 9 degrees Fahrenheit. To continue on with the baseboard heater not functioning in the only bathroom of the unit during these subfreezing temperatures has been unbearably cold, as well as concerning with the threat of freezing water pipes.
December 05, 2019, we sent a maintenance request because the bathroom breaker was constantly flipping off without being utilized. The maintenance technician who was dispatched to resolve the ticket informed us that the breaker needed replaced and there needed to be an additional breaker added to the panel to separate the breaker in the bathroom from the breaker for the front porch - that if the breaker was not replaced it would keep constantly flipping. The maintenance technician stated that he would have to seek approval from GK Houses to replace the breaker. We have yet to hear anything else regarding this matter, and bathroom breaker is still malfunctioning.
The washing machine in our unit quit functioning completely. We put in a maintenance request to have this repaired on November 22, 2019. The maintenance technician, that responded to our request explained that the washing machine was in need of replacing and that we would give his suggestion to the owner. It was not until December 14th that there was a solution for this issue. A major reason that we were interested in this unit was the fact that it contained a washing machine and dryer, the absence of the washing machine caused a major inconvenience for us. If we knew that we were going to be without a washer and dryer for a prolonged period of time immediately after moving into the unit, we would have not opted for the particular unit.
In our lease agreement, we agree to pay $100.00 a month in utilities. These utilities charges are $25.00 each for trash collection contract, water, gas, and sewer. We paid $25.00 a month for trash collection contract to GK Houses as well as to the City of Longmont per the Statement for Utility Services. When we inquired to the electric company as to why we were being charged on the electric bill, the electric company told us that the owner of the property was required to contact the electric company and have the service put in the owner’s name. We looked into this issue of being required to pay the same charge to both GK Houses and the City of Longmont upon our move in date in September, and informed the original property manager. The property manager told us that the issue would be resolved, and we would be reimbursed due to paying the bill to both the utility company and the property management company. The trash collection contract was not transferred until February 2020. However, we were never reimbursed for paying the utility to both the property management company and the utility company. At this time, we are entitled to a reimbursement of $100.00 from GK House due to the paying the utility to both the management company and the utility company.
In our lease agreement, we agree to pay $100.00 a month in utilities. These utilities charges are $25.00 each for trash collection contract, water, gas, and sewer. We paid $25.00 a month for a gas utility which we do not understand, because everything in the entire unit is electric. My husband and I both have inquired several times what in the unit uses the gas utility. The response to our inquisition is that they property owners will be asked and we will find out soon. No one has ever given us an answer as to what we are paying for in the gas utility, and my husband and I have not found anything that utilizes gas in the unit. Also, in March there was an unexplained added charge of $2.00 to the gas utility category. The $2.00 charge is still outstanding.
On November 6, 2019, we informed our property manager, Erica Golditch, that there was excessive amount of fecal matter due to the neighbor’s dogs in the common space outside of Ryan and mine’s unit. Erica stated that she would ensure that this matter was resolved. Since then the fecal matter has substantially increased, and now difficult to overcome. As well as, there has been fecal matter on the side of our unit. My husband and I do not own pets and find it to be unjust that we are required to have an unsanitary, and unclean common area.

GK Houses became the property manager of the condo that I rent in the Spring of 2019. I signed a new lease with GK Houses that commenced in the Summer of 2019. In the Fall of 2019 an air filter for the central heating unit needed to be replaced. The lease with GK Houses stipulates that we contact create requests in their maintenance portal.

I added a request for a replacement on October 4th, 2019 and did not hear a single word from GK Houses until October 23rd, 2019. On October 23rd, 2019, three weeks later, I received a call from the maintenance person stating that he was in the area working at other properties and could come to replace the filter. The only stipulation was that I needed to be home in approximately 30 minutes (this was a weekday) for his visit. I canceled my afternoon and rushed home for this visit.

On November 1st, I accessed my online portal and was surprised with a $130.25 bill for the replacement of an air filter. The lease states charges are only applied for negligence, not standard maintenance. I was never told that I would be charged for before, during, or after the repair. I was left with a surprise bill. This is not the first time a received a surprise bill, I was double-charged for June rent then asked to pay hundreds of dollars in late fees. Luckily, I kept my payment confirmation emails that I was able to forward to GK houses to evade the double rent + hundreds of dollars of late fees. Like many Americans, I live paycheck to paycheck, and I cannot afford the predatory business practices of GK Houses.

My current surprise bill of $130.25 for an air filter (~$20 at Home Depot), that the maintenance person cut down to the correct size, is still unresolved. I contacted GK Houses and was told the lease I signed with the former management company (FourStar Realty; that expired on July 28th,2019) stipulated that I replace air filters on my own and therefore I should have done the maintenance myself. To be clear the GK Houses lease is an entirely new lease, not a renewal.

This in the second time with in 3 months that we have been threatened with a disconnect notice about our water being shut off by the city of Lafayette. the first time the bill was over 5500 and now the bill is over 7500. when signing the lease, it had stated that we pay a flat fee for water. we do so every month with out rent. my concern is now if we are paying them this money that is going to bills why are we being threatened with this? I have a 2 month old son that relays on the water from our facet to eat everyday, so this is now putting my son in a health concern with not being able to eat because someone is not being held to the standards of paying bills like everyone else.

This is regarding the home I own in Lakewood, CO.
GK Houses has made numerous financial mistakes since the tenant provided notice to vacate. These are on top of the many maintenance and customer service issues that have taken a long time to resolve.
1. On August 21, Glen Shenoy of GK Houses emailed to inform us the tenant had provided notice to vacate. They were on a month-to-month lease so had fulfilled their lease. However, they did not provide 30-day notice to vacate and were supposed to pay through September 20th. Our September owner statement does not include this rental income, which should have been $1331.
2. GK Houses sent a handy man to the rental home on multiple occasions to look at a dishwasher. He did no work, only dispatched an appliance repair person, and we were charged for this. When I complained, Gray Hall stated we would be refunded these charges. These charges have not been refunded. The first charge was $58.50 in February and $69.75 in August. The phone call with Gray Hall happened on September 4th.

I rented my house from GK Houses in November of 2018, ever since moving in, nothing but repair issues with this house. From power supply, air conditioning, leaks, and lastly serious bathroom sewage issues. I have been calling emergency maintenance back to back because for days rolling over into weeks because my only bathroom in my house, toilet stopped up and over flowed, water with feces started coming out of bathtub flooding the floors getting all over my living room and bedrooms furniture, damaging all of my new furniture. I called and I called, no one came out til the next day in the afternoon. By this time all my furniture was messed up and had feces water on it. The plumber they sent out said that the pipes over house had roots growing in them and needed repairs and he would notify GK. A few days later after having to get rid of my new furniture, and trying to clean up the house, the same thing happened again, but this time it was days before they sent someone out. My family and I had to go to friends and family houses to bath and go to gas station to use the restroom for several days. When they finally came back out and fixed the issue again, the same thing happened again. No bathroom access once again. The only way to contact GK is via email. I have been talking to *** during all my issues. and her response was that they don't offer an after hours technician service on weekends. after this has happened so many time and I lost my furniture, and still going thru this issue I told them I can't live like this. In a house with no water. Her response was I couldn't move out of house and to get a hotel. How can I pay for a hotel with no job? And you want me to still pay rent on this piece of house. She sends me documents about fees and fines if I move. Like i'm forced to stay in a house with feces constantly flooding the floor and with no bathroom. Now today they want to threaten me because I moved, saying that I will be charged all of these fees and responsible for any damages to the house even after I moved out until my lease is up in November. So basically if someone come and break a window or anything I am responsible. No type of remorse for the pain I have went thru and all the items I lost due to their negligence.

If I could give 0 stars I would. If you are a property owner, please know that maintenance requests can take months at a time, meaning your home is not being taken care of and you have unhappy tenants in your property. Tenants, that alone should bother you. On top of that, they never give you a way to contact them that allows you to actually speak to them. They send emails back and forth instead. Response times are slow.
If you expect anything to be fixed or cleaned before you move in, request that they include it
In the lease, because they will tell you that they’ll do it and then back out and tell you too bad you rented as is. Even their employees tell you requests go unanswered for months. Your lease says you walk the property with them before signing it, but the truth is that your “as is” view is usually while current tenants are still in it, so you can’t actually see everything. They scare you into signing ASAP once your lease is offered by telling you you’ll lose the place if someone else signs.
When we moved in, the carpets still had tears and holes, were covered in dog hair (piles of it, not just a few hairs), and still smelled like dog pee. We had informed them of these issues the first day we saw the property. There were still nails and screws in walls, as well as holes that hadn’t been filled or painted. Light bulbs were out, and our air vents were covered in dust.
Let me make this clear: GK houses might care about the owners, but they don’t take care of the properties, and they do not care at all about renters. Choose a different property that isn’t managed by them if you can. Owners choose a different management company so that your property doesn't fall apart.

We have been calling for 2 days now about our swamp cooler not working properly and it’s almost 100 degrees in my house. I’m 9 months pregnant and have stated this to them many times of how uncomfortable it is to be in my house. Another issue is that the city of Lafayette is threatening to shut off our water because the property manager owes them 5500 dollars in water bill which we pay a mandated rate in our rent which should be paying for our water supposedly. I’m starting to become very concerned because again with me being pregnant we need water in the house.

I highly recommend Echo-Summit. His responses from my initial inquiry through completion of our business was outstanding. He knows the real estate property, investment, and rental markets extremely well. Very organized, efficient, and courteous.

Echo-Summit is a true professional. He provided us with weekly updates and market analysis. Not only is he awesome, his team is just as great. His office staff are friendly and helpful.

I was gouged by Echo Summitt property management at my move out. I hired professional cleaners, they charged me for that I have receipt and photos of the job the company did, they charged me for screens that were fixed by a contractor/I have photos, they charge me for light bulbs, I have photos showing all lights working, they charged me for blinds, I lived in the home for 6 years never late on rent and the only reason I moved is because the company refused to provide the new rent. Amount early enough for me to make a decision. Also upon moving out they took out another months worth of rent, I contacted them to get my mo way back, they refused at first and told me to go to my bank to prove the mo eye was taken out. I did and my bank did a stop payment, as June’s rent should have never come out, Echo summitt charged me 75 for that. I have all receipts photos and documentation. Upon further review of echo summit, on yelp and google I found several different warning posted by other past echo summit tenants!

Echo Summit Property Management Company is a very dishonest company. We are a handyman service who had not been paid by Echo. They owe us over $2500. They refuse to pay and tell us we will just get another company to do the work. They lie to their property owners. We will be taking them to court to recover what they owe with outstanding bills with our maintenance company.

Great! Echo-Summit were extremely fast and very helpful throughout the entire process which made everything for us very easy. I would highly recommend them to anyone.

He is responsive & available, extremely knowledgeable about the market, personable and easy to work with -- and, perhaps most importantly, authentically interested in the right outcome for his clients.

Echo Summit Properties was a simple no frills and no fuss experience. Everything is great!

Echo Summit was there for myself and my family every step of the way! I would recommend them to anybody looking for a property management company.

Great service and communication.