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G&K Medical Associates PC

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G&K Medical Associates PC Reviews (3)

Unfortunately this information is not trueI am not concern about the appointment with this offerI did not send a partial paymentThey received a money order for which is full paymentI just received a notice from a collection agency for the price of the money order, which was 160.28, which was cashed by the establishmentAs I explained before, I was at work at the time and they acknowledge they did not receive anything in the mailHowever, now they are saying they received a partial paymentAs stated in my initial claim, I need the account resolved or I will be taking further action, as they cashed a money orderOnce again the money order was cashed, but my account has not been adjustedI stated in the original complaint the amount of the money order and the day they cashed itAnd yes I did become upset when someone was speaking rudely to meI am trying to resolve this issue, but I can take it to another level, as it has taking them this long to respond

September 25, 2017RE: Complaint !D# ***Dear Sir or MMam:Our office is in receipt of the concern in regards to patient:Customer lnformation: *** * *** ** *** *** ***
*** ** ***Daytime Phone: *** ***Email: ***On August 15, 2017, our
office received a call for the above patient in attempts to schedule an appointment After reviewing the patient's account, it was noticed his account had been sent to collections, and was advised the full amount would need to be paid in order to schedule an appointment due to the contract with the collection agencyMr*** stated he had mailed a money order to the office and was asked the amount to confirm the amount as we had received a payment but it was only a partial payment, not the full amountOur staff attempted to notify the patient of this information, but Mr*** became upset Unfortunately, with the outstanding collection balance, it is office policy that this would need to be resolved bd(m! any other appointment can be scheduled.We strive to provide excellent medical care and value all our patientsIf there is further information requested in an attempt to resolve this matter, tee! free to contact our office.Respectfully

Mr. [redacted] had an original balance of $ 160.28 that our office tried to collect since November of 201 6. We mailed out statements on November!0, 2016. December 28. 201 6. February 20, 2017, and the final statement on April 6. 2017, on which he was refer red to the collection agency. Patient was given many opportunities to resolve his balance. Per office policy. once a n account is referred to the collection agency. there is a 35% collection fee added to the balance. which was also explained to the patient. Although he did make a payment or$160.28 via money order on July 12, 2017, the collection fee was not included, and the balance of $56. 10 still remained unpaid.   Due to the inability to meet the needs of this patient. I have resigned as his primary care physician as of October 5, 20 17. Patient's insurance docs not require a referral to see an y provider and has been notified via letter. W hen he selects a new primary care provider, our office will be more than happy to forward any information necessary for  continuity of care. I  wish him the best of luck in hi s medical care   If there is further information requested in an attempt to resolve this matter, feel free to contact our office.

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