Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April17, BetterBusiness Bureau4428N12th StreetPhoenix,AZ [email protected] Re: [redacted] IDNumber: [redacted] MMIAccount Number: [redacted] DisputeResolution Department, We are in receipt of the complaint by Mr [redacted] regarding the final payment sent to his [redacted] account The client requested to pay this account infullMMI obtained the payoff balance, drafted the amount and mailed a check to [redacted] on Contact was madebetween MMI and the client on the status of payment posting to the [redacted] ***account MMI informed Mr [redacted] that wewould stop payment on the check days after it was sent, if not cashed by [redacted] *** On 4.06.15, MMI telephoned [redacted] who informed that payment was never receivedA stop payment wasplaced on the payment and a refund check was mailed to the client, in theamount of $ Thankyou for bringing this matter to our attentionWe have contacted Mr[redacted] to discuss this matter In our discussion, we recapped the stepstaken to pay off his [redacted] accountThe payment was mailed as instructed, however was never received/postedto his [redacted] account It wasunderstood that MMI did not make an error As a courtesy to the client, MMIhas agreed to issue a $refund for the fee for serviceMr, [redacted] had nofurther questions or concernsMoneyManagement International consistently seeks to positively impact the financialwell-being of our customers We believewe have satisfactorily addressed all of the client’s existing concerns and nowconsider this matter resolved Sincerely, [redacted] Director,Support Services###-###-#### [redacted] @moneymanagement.org cc: [redacted]
[email protected] .org Complaint Case # [redacted] Consumer: Kristie [redacted] Client Number: [redacted] We appreciate you bringing this concern to our attentionMoney Management International (MMI) takes our responsibility in assisting consumers with reaching theirfinancial goals very seriouslyWe have diligently and thoroughly reviewed Ms [redacted] account and have addressed each of her concernsIn her complaint she states-She contacted MMI to assist with repaying her debt only to find her American Express account charged off which is impacting her credit score .MMI did not disclose creditor policyShe felt she did not receive adequate customer service upon outreach regarding her account statusShe wants MMI to contact American Express and return her account to a current statusIalso want an apology from the Supervisor;she was treated rude and unprofessional.Iwant to first address the issue with the lack of customer service, Ms [redacted] stated she experienced with MMIWe have extremely high standards in expectations with problem resolution and client experience;Isincerely apologize if she received anything other than exceptional serviceMs[redacted] will receive a written apology after our coaching review with the Supervisor.Review of the account in question-l.t Ms [redacted] participated in a counseling session on 11/18/with a start date of 11/28/Her credit bureau pulled at the time of session {11/18/16) indicates the American Express account as "charged off'The creditor updated the status to charge off on 11/1/16;prior to entering the programAmerican Express noted the account as $past due and as closed by creditor,see print screen of which I included, we cannot print and send the entire bureau copyAmerican Express does have policy where they may charge off an account to accept a proposal and provide concessionary financial relief; this is not the case with Ms [redacted] accountHowever,the signed debt management agreement fully discloses creditors have their own policy which may impact credit reporting
After researching the issue of Ms [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process Unfortunately, MMI was not notified We contacted Ms [redacted] today, apologized for the delay, obtained her banking information, and wired $into her account ($for the refund and $for any potential wire transfer fee) Ms [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues
MMI is prohibited by the *** (*** *** *** *** *** *** ***) to bundle bankruptcy counseling services togetherBundling (or offering both the pre- and post-filing sessions together for one fee) is prohibited as it assumes the outcome of the initial counseling sessionTherefore,
each session is separate and requires separate disclosures and fees.Ms***-*** completed her counseling and education courses during the time that MMI implemented an ***-approved fee increase on April 1, The fees for online bankruptcy counseling were increased to $for both the pre- and post-filing sessions.In the spirit of cooperation, MMI has opted to refund Ms***-*** the $fee for her education course since she was counseled so close to the implementation of the fee increase
My account was cancelled,
and supposedly my fees are in the mail, but I'm still appalled with the business practices of this companyI was being completely lied to-- or as they like to put it "they were only proposals." My statements up until my complaint still stated my interest rates were 0%, which was completely untrueI was completely deceived, and realized afterMy original complaint that the company switched my payment amount that day to over $more, starting 9/15, without notifying me, so I had to pay a fee to my bank to stop payment so my other bills didn't bounce
The attached letter is in response to a complaint filed by Mr*** pertaining to his Debt Management Program (DMP) with Money Management International (MMI)-
We appreciate you bringing this matter to our attention and giving us the opportunity to explain Mr***’s situation We
are happy we were able to speak with our client and have this issue resolvedWe consider this matter closed
Please let me know if you have further questions regarding this matter
I find it funny that while the "supervisor" I spoke with prior to this person admitted that the "counselor" gave incomplete and incorrect informationThis person said everything was correct and I was given the right informationAs far as my political and any other views I have or give, that is my right as afforded by our constitutionThis is a company that takes information and never really offers "answers" that are even remotely helpfulI have been "counseled" by them twice and their answers are vague and with no real informationThe only thing I agree with in the company's response is that I will never agree that they help ANYONE!
The complaint states generally the same issues previously addressed with Mr. [redacted]. I have emailed him the attached response to this second complaint that responds directly to each concern. Mr. [redacted] has previously indicated there is nothing we can do to resolve his complaint and that he is just "venting".YourJackie Boies Director, HPF General Counseling
[email protected] .org Complaint Case # [redacted] Consumer: Kristie [redacted] Client Number: [redacted]We appreciate you bringing this concern to our attention. Money Management International (MMI) takes our responsibility in assisting consumers with reaching theirfinancial goals very...
seriously. We have diligently and thoroughly reviewed Ms. [redacted] account and have addressed each of her concerns. In her complaint she states-0 She contacted MMI to assist with repaying her debt only to find her American Express account charged off which is impacting her credit score .MMI did not disclose creditor policy.0 She felt she did not receive adequate customer service upon outreach regarding her account status.0 She wants MMI to contact American Express and return her account to a current status.0 Ialso want an apology from the Supervisor;she was treated rude and unprofessional.Iwant to first address the issue with the lack of customer service, Ms. [redacted] stated she experienced with MMI. We have extremely high standards in expectations with problem resolution and client experience;Isincerely apologize if she received anything other than exceptional service. Ms.[redacted] will receive a written apology after our coaching review with the Supervisor.Review of the account in question-l.t1 Ms. [redacted] participated in a counseling session on 11/18/16 with a start date of 11/28/16.0 Her credit bureau pulled at the time of session {11/18/16) indicates the American Express account as "charged off'. The creditor updated the status to charge off on 11/1/16;prior to entering the program. American Express noted the account as $829 past due and as closed by creditor,see print screen of which I included, we cannot print and send the entire bureau copy.0 American Express does have policy where they may charge off an account to accept a proposal and provide concessionary financial relief; this is not the case with Ms. [redacted] account. However,the signed debt management agreement fully discloses creditors have their own policy which may impact credit reporting
On 6/6/2016, I called Mr. [redacted]; introduced myself and advised that I was calling to discuss his complaint and see if we could come to a resolution. He stated that he was just venting and knew that the Revdex.com wouldn't do anything and neither would we. I advised that our agency takes his...
complaint seriously and that is why I was calling. Ultimately, he disagrees with the information provided in his counseling session. I attempted to explain to him that upon review of his file I found no error in the Counselor's recommendation. He is unhappy that there is no program out there that will give him what he wants. He then provided a litany of political and social reasons why there is no government assistance available to him. At that point I simply agreed with him that we were not going to come to a resolution and politely ended the call.
We appreciate you bringing this matter to our attention and giving us the opportunity to explain Ms. H[redacted] situation. We believe we have fully addressed the concerns in the complaint. Please see our response letter in the attachment. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April17, 2015 BetterBusiness Bureau4428N. 12th StreetPhoenix,AZ [email protected] Re: [redacted]IDNumber: [redacted]MMIAccount Number: [redacted] DisputeResolution Department, We are in receipt of the complaint by Mr....
[redacted]regarding the final payment sent to his [redacted] account. The client requested to pay this account infull. MMI obtained the payoff balance, drafted the amount and mailed a check to[redacted] on 3.05.15. Contact was madebetween MMI and the client on the status of payment posting to the [redacted]account. MMI informed Mr. [redacted] that wewould stop payment on the check 30 days after it was sent, if not cashed by[redacted]. On 4.06.15, MMI telephoned[redacted] who informed that payment was never received. A stop payment wasplaced on the payment and a refund check was mailed to the client, in theamount of $538.48. Thankyou for bringing this matter to our attention. We have contacted Mr.[redacted] to discuss this matter. In our discussion, we recapped the stepstaken to pay off his [redacted] account. The payment was mailed as instructed, however was never received/postedto his [redacted] account. It wasunderstood that MMI did not make an error. As a courtesy to the client, MMIhas agreed to issue a $32 refund for the fee for service. Mr,[redacted] had nofurther questions or concerns. MoneyManagement International consistently seeks to positively impact the financialwell-being of our customers. We believewe have satisfactorily addressed all of the client’s existing concerns and nowconsider this matter resolved. Sincerely, [redacted]Director,Support Services###-###-####[redacted]@moneymanagement.org cc: [redacted]
After researching the issue of Ms. [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process. Unfortunately, MMI was not notified. We contacted Ms. [redacted] today, apologized for the delay, obtained her banking information, and wired $140 into her...
account ($125 for the refund and $15 for any potential wire transfer fee). Ms. [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***
April17, BetterBusiness Bureau4428N12th StreetPhoenix,AZ [email protected] Re: [redacted] IDNumber: [redacted] MMIAccount Number: [redacted] DisputeResolution Department, We are in receipt of the complaint by Mr [redacted] regarding the final payment sent to his [redacted] account The client requested to pay this account infullMMI obtained the payoff balance, drafted the amount and mailed a check to [redacted] on Contact was madebetween MMI and the client on the status of payment posting to the [redacted] ***account MMI informed Mr [redacted] that wewould stop payment on the check days after it was sent, if not cashed by [redacted] *** On 4.06.15, MMI telephoned [redacted] who informed that payment was never receivedA stop payment wasplaced on the payment and a refund check was mailed to the client, in theamount of $ Thankyou for bringing this matter to our attentionWe have contacted Mr[redacted] to discuss this matter In our discussion, we recapped the stepstaken to pay off his [redacted] accountThe payment was mailed as instructed, however was never received/postedto his [redacted] account It wasunderstood that MMI did not make an error As a courtesy to the client, MMIhas agreed to issue a $refund for the fee for serviceMr, [redacted] had nofurther questions or concernsMoneyManagement International consistently seeks to positively impact the financialwell-being of our customers We believewe have satisfactorily addressed all of the client’s existing concerns and nowconsider this matter resolved Sincerely, [redacted] Director,Support Services###-###-#### [redacted] @moneymanagement.org cc: [redacted]
[email protected] .org Complaint Case # [redacted] Consumer: Kristie [redacted] Client Number: [redacted] We appreciate you bringing this concern to our attentionMoney Management International (MMI) takes our responsibility in assisting consumers with reaching theirfinancial goals very seriouslyWe have diligently and thoroughly reviewed Ms [redacted] account and have addressed each of her concernsIn her complaint she states-She contacted MMI to assist with repaying her debt only to find her American Express account charged off which is impacting her credit score .MMI did not disclose creditor policyShe felt she did not receive adequate customer service upon outreach regarding her account statusShe wants MMI to contact American Express and return her account to a current statusIalso want an apology from the Supervisor;she was treated rude and unprofessional.Iwant to first address the issue with the lack of customer service, Ms [redacted] stated she experienced with MMIWe have extremely high standards in expectations with problem resolution and client experience;Isincerely apologize if she received anything other than exceptional serviceMs[redacted] will receive a written apology after our coaching review with the Supervisor.Review of the account in question-l.t Ms [redacted] participated in a counseling session on 11/18/with a start date of 11/28/Her credit bureau pulled at the time of session {11/18/16) indicates the American Express account as "charged off'The creditor updated the status to charge off on 11/1/16;prior to entering the programAmerican Express noted the account as $past due and as closed by creditor,see print screen of which I included, we cannot print and send the entire bureau copyAmerican Express does have policy where they may charge off an account to accept a proposal and provide concessionary financial relief; this is not the case with Ms [redacted] accountHowever,the signed debt management agreement fully discloses creditors have their own policy which may impact credit reporting
After researching the issue of Ms [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process Unfortunately, MMI was not notified We contacted Ms [redacted] today, apologized for the delay, obtained her banking information, and wired $into her account ($for the refund and $for any potential wire transfer fee) Ms [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues
MMI is prohibited by the *** (*** *** *** *** *** *** ***) to bundle bankruptcy counseling services togetherBundling (or offering both the pre- and post-filing sessions together for one fee) is prohibited as it assumes the outcome of the initial counseling sessionTherefore,
each session is separate and requires separate disclosures and fees.Ms***-*** completed her counseling and education courses during the time that MMI implemented an ***-approved fee increase on April 1, The fees for online bankruptcy counseling were increased to $for both the pre- and post-filing sessions.In the spirit of cooperation, MMI has opted to refund Ms***-*** the $fee for her education course since she was counseled so close to the implementation of the fee increase
My account was cancelled,
and supposedly my fees are in the mail, but I'm still appalled with the business practices of this companyI was being completely lied to-- or as they like to put it "they were only proposals." My statements up until my complaint still stated my interest rates were 0%, which was completely untrueI was completely deceived, and realized afterMy original complaint that the company switched my payment amount that day to over $more, starting 9/15, without notifying me, so I had to pay a fee to my bank to stop payment so my other bills didn't bounce
The attached letter is in response to a complaint filed by Mr*** pertaining to his Debt Management Program (DMP) with Money Management International (MMI)-
We appreciate you bringing this matter to our attention and giving us the opportunity to explain Mr***’s situation We
are happy we were able to speak with our client and have this issue resolvedWe consider this matter closed
Please let me know if you have further questions regarding this matter
I find it funny that while the "supervisor" I spoke with prior to this person admitted that the "counselor" gave incomplete and incorrect informationThis person said everything was correct and I was given the right informationAs far as my political and any other views I have or give, that is my right as afforded by our constitutionThis is a company that takes information and never really offers "answers" that are even remotely helpfulI have been "counseled" by them twice and their answers are vague and with no real informationThe only thing I agree with in the company's response is that I will never agree that they help ANYONE!
The complaint states generally the same issues previously addressed with Mr. [redacted]. I have emailed him the attached response to this second complaint that responds directly to each concern. Mr. [redacted] has previously indicated there is nothing we can do to resolve his complaint and that he is just "venting".YourJackie Boies Director, HPF General Counseling
[email protected] .org Complaint Case # [redacted] Consumer: Kristie [redacted] Client Number: [redacted]We appreciate you bringing this concern to our attention. Money Management International (MMI) takes our responsibility in assisting consumers with reaching theirfinancial goals very...
seriously. We have diligently and thoroughly reviewed Ms. [redacted] account and have addressed each of her concerns. In her complaint she states-0 She contacted MMI to assist with repaying her debt only to find her American Express account charged off which is impacting her credit score .MMI did not disclose creditor policy.0 She felt she did not receive adequate customer service upon outreach regarding her account status.0 She wants MMI to contact American Express and return her account to a current status.0 Ialso want an apology from the Supervisor;she was treated rude and unprofessional.Iwant to first address the issue with the lack of customer service, Ms. [redacted] stated she experienced with MMI. We have extremely high standards in expectations with problem resolution and client experience;Isincerely apologize if she received anything other than exceptional service. Ms.[redacted] will receive a written apology after our coaching review with the Supervisor.Review of the account in question-l.t1 Ms. [redacted] participated in a counseling session on 11/18/16 with a start date of 11/28/16.0 Her credit bureau pulled at the time of session {11/18/16) indicates the American Express account as "charged off'. The creditor updated the status to charge off on 11/1/16;prior to entering the program. American Express noted the account as $829 past due and as closed by creditor,see print screen of which I included, we cannot print and send the entire bureau copy.0 American Express does have policy where they may charge off an account to accept a proposal and provide concessionary financial relief; this is not the case with Ms. [redacted] account. However,the signed debt management agreement fully discloses creditors have their own policy which may impact credit reporting
On 6/6/2016, I called Mr. [redacted]; introduced myself and advised that I was calling to discuss his complaint and see if we could come to a resolution. He stated that he was just venting and knew that the Revdex.com wouldn't do anything and neither would we. I advised that our agency takes his...
complaint seriously and that is why I was calling. Ultimately, he disagrees with the information provided in his counseling session. I attempted to explain to him that upon review of his file I found no error in the Counselor's recommendation. He is unhappy that there is no program out there that will give him what he wants. He then provided a litany of political and social reasons why there is no government assistance available to him. At that point I simply agreed with him that we were not going to come to a resolution and politely ended the call.
We appreciate you bringing this matter to our attention and giving us the opportunity to explain Ms. H[redacted] situation. We believe we have fully addressed the concerns in the complaint. Please see our response letter in the attachment. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
April17, 2015 BetterBusiness Bureau4428N. 12th StreetPhoenix,AZ [email protected] Re: [redacted]IDNumber: [redacted]MMIAccount Number: [redacted] DisputeResolution Department, We are in receipt of the complaint by Mr....
[redacted]regarding the final payment sent to his [redacted] account. The client requested to pay this account infull. MMI obtained the payoff balance, drafted the amount and mailed a check to[redacted] on 3.05.15. Contact was madebetween MMI and the client on the status of payment posting to the [redacted]account. MMI informed Mr. [redacted] that wewould stop payment on the check 30 days after it was sent, if not cashed by[redacted]. On 4.06.15, MMI telephoned[redacted] who informed that payment was never received. A stop payment wasplaced on the payment and a refund check was mailed to the client, in theamount of $538.48. Thankyou for bringing this matter to our attention. We have contacted Mr.[redacted] to discuss this matter. In our discussion, we recapped the stepstaken to pay off his [redacted] account. The payment was mailed as instructed, however was never received/postedto his [redacted] account. It wasunderstood that MMI did not make an error. As a courtesy to the client, MMIhas agreed to issue a $32 refund for the fee for service. Mr,[redacted] had nofurther questions or concerns. MoneyManagement International consistently seeks to positively impact the financialwell-being of our customers. We believewe have satisfactorily addressed all of the client’s existing concerns and nowconsider this matter resolved. Sincerely, [redacted]Director,Support Services###-###-####[redacted]@moneymanagement.org cc: [redacted]
After researching the issue of Ms. [redacted] refund, MMI determined that the transaction to reimburse her on April 13th did not process. Unfortunately, MMI was not notified. We contacted Ms. [redacted] today, apologized for the delay, obtained her banking information, and wired $140 into her...
account ($125 for the refund and $15 for any potential wire transfer fee). Ms. [redacted] was given a direct contact in MMI's Trust Department to call if there are any more issues.