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Glacier Bancorp Inc

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Glacier Bancorp Inc Reviews (3)

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The business has completed the work and I am very satisfied with the resolution. I wish Revdex.com would delete/remove my original complaint but after talking to your office I understand that is not possible. This was an unfortunate situation of miscommunication. Monkey Bars is a good and honest company to do business that I would readily recommend to others
Regards,
*** ***

The original job (garage floor coating with full chip finish) was installed on May 26th of this year.  We were contacted approximately 3-1/2 weeks later (around June 19th) and were informed that the customer felt that there were rough spots on the floor.  Hearing that, we scheduled an...

appointment to review the floor the next available appointment which was Wednesday, June 24th.  The customer indicated that she would mark out the perceived rough spots with blue painters tape.  When I arrived on the 24th, I was met by the customer's mother or mother-in-law and was informed that the customer was on vacation.  Upon entering the first garage (there are two, two car garages) the first thing that I saw was a huge pile of crown moulding piled in the center of one of the garages, along with table saw and piles of sawdust.  There were two cars parked in the other garage.  There was blue tape all over the floor around the perimeter of one of the garages.  I reviewed the floor and indicated that the majority of the floor was perfectly normal, but agreed that there were a few rough spots around the perimeter.  I asked when the customer would return, and was told that the customer would be back by July 9th.  I requested that the woman ask the customer to give us a call upon her return from vacation, so we could coordinate a time when we could return to the home and do some corrective work.  I indicated that the garages would need to be cleared out before we could perform the work, as we were going to re-coat the floor.With that, I left and expected to receive a call in about two weeks.  The next communication I received was the email containing the complaint. With that, I contacted the homeowner yesterday and was informed that she returned home just last week.  She never contacted us by phone, email or text.  Just the complaint.  We are now scheduled to return to the home next Friday morning, July 31st to do the corrective work.  Just like we originally said we would do.  We were just waiting to be contacted.  I don't feel like this is a legitimate complaint, as we responded to the customer inquiry, were willing to do required corrective work, but were never advised that the customer was ready.

Revdex.com:
Good morning,I apologize for not getting back to you earlier. I thought that there was more time before the case would have been closed. Anyways, I wanted to inform you that the regional manager has been in contact with me directly to resolve this issue over the past few weeks.In the end the balance was adjusted and will not be reported to the credit bureaus. The regional manager was also able to send me those bank statements I had requested. This was just resolved a few days ago, so you can close the complaint properly. Thank you for your help in this matter.Regards,[redacted]

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Address: 49 Commons Loop, Kalispell, Montana, United States, 59901-2679

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