I called them to place my order They were very helpful I received my vegetable bags that ordered very quicklyI was charged what they told me I would be charged After looking around for days, I found that they had the best pricesI am very happy and will order from them again!
Glacier Valley Enterprises responded to Ms***'s issues in a timely manner, and did resolve the shipping issue with the third party involvedRegarding Ms***'s question relating to the shipping cost; the shipping cost would have been the same regardless
of whether the third
party shipped out the product at the same time or notThe packages are based upon weight and dimensionsHer actually shipping costs were as follows: Our Vendor shipped the & 1053's together for a total of $18.54.
was shipped by a our vendor for a total of $The last item was shipped from our location for a total of $This brings the total shipping charges to $The estimate that she was given online via our third party website states in bold, which is below the shipping costs, they are estimates onlyThis website is operated/owned by a third partyWe have done our best in making it very clear to our customers that it is there as a courtesy for themThis order was placed online, and Ms*** never called to inquire about the shipping costsWhen she did call our Shipping/Sales department she did not have any questions or concerns about billingShe also did not state that she was buying these products for a friend, and that she was not the one even receiving themMs*** was merely the person whom had purchased the products.This was not brought up until after Glacier Valley had refunded all of her shipping costs. Ms***'s friend did receive all of the product in a timely manner. Glacier Valley Enterprises did refund Ms*** the $49.00. The reason Glacier Valley Enterprises did not refund her the money any sooner is because we had been emailing with her trying to resolve the issueIn these emails she had stated she was going to file a "charge back" with her credit card company, this would make any refund that Glacier Valley did voidduring the course of the emails, Ms*** then decided to file this complaint with the Revdex.comGlacier Valley has refunded her $49.00, which is all of the shipping costsWe had given her plenty of opportunities to call and get back in touch with us via email, and she did notInstead, Ms*** decided to send threatening emailsGlacier Valley does immediately bill, and that is because we have to wait for our suppliers/vendors to bill us and get actual shipping costsIf that takes a bit longer, we do truly apologize and we want to save our customers moneyGlacier Valley is focused on doing what is right and providing excellent customer serviceAlthough, we cannot make everyone happy, we surely do try.
Glacier Valley Management
Shipping Address:
Qty
Name
Description
Rate
Line total
Item No 1051: Pint compo stable till, white chipboard, Qty: 1,
Dimensions: inches x inches x inches tall
Item No Till Soaker Pads, white color, 3,pack
1/inches x inches PLY
Item No 1053: Quart compo stable till, white chipboard, Qty:
Dimensions: inches x inches x inches tall
UPS
UPSStandard Ground
Subtotal
Tax
Total
NOTE: All shipping rates provided during checkout and on your order confirmation are estimatesActual costs will be determined at the time of shipmentOrders may arrive in several shipments
WI, MN IL, IA, ND, SD Residents: Shipping rates displayed may be considerably lower depending on products ordered
Glacier Valley Enterprises, LLC
I called them to place my order. They were very helpful. I received my vegetable bags that ordered very quickly. I was charged what they told me I would be charged. After looking around for days, I found that they had the best prices. I am very happy and will order from them again!
Business states that they have apologized to the consumer for the confusion with the ordering process and shipping costs. They have bent over backwards to try to assist her, though in the consumer's frustration, she cancelled the order herself. The consumer must take her business elsewhere going...
I called them to place my order They were very helpful I received my vegetable bags that ordered very quicklyI was charged what they told me I would be charged After looking around for days, I found that they had the best pricesI am very happy and will order from them again!
Glacier Valley Enterprises responded to Ms***'s issues in a timely manner, and did resolve the shipping issue with the third party involvedRegarding Ms***'s question relating to the shipping cost; the shipping cost would have been the same regardless
of whether the third
party shipped out the product at the same time or notThe packages are based upon weight and dimensionsHer actually shipping costs were as follows: Our Vendor shipped the & 1053's together for a total of $18.54.
was shipped by a our vendor for a total of $The last item was shipped from our location for a total of $This brings the total shipping charges to $The estimate that she was given online via our third party website states in bold, which is below the shipping costs, they are estimates onlyThis website is operated/owned by a third partyWe have done our best in making it very clear to our customers that it is there as a courtesy for themThis order was placed online, and Ms*** never called to inquire about the shipping costsWhen she did call our Shipping/Sales department she did not have any questions or concerns about billingShe also did not state that she was buying these products for a friend, and that she was not the one even receiving themMs*** was merely the person whom had purchased the products.This was not brought up until after Glacier Valley had refunded all of her shipping costs. Ms***'s friend did receive all of the product in a timely manner. Glacier Valley Enterprises did refund Ms*** the $49.00. The reason Glacier Valley Enterprises did not refund her the money any sooner is because we had been emailing with her trying to resolve the issueIn these emails she had stated she was going to file a "charge back" with her credit card company, this would make any refund that Glacier Valley did voidduring the course of the emails, Ms*** then decided to file this complaint with the Revdex.comGlacier Valley has refunded her $49.00, which is all of the shipping costsWe had given her plenty of opportunities to call and get back in touch with us via email, and she did notInstead, Ms*** decided to send threatening emailsGlacier Valley does immediately bill, and that is because we have to wait for our suppliers/vendors to bill us and get actual shipping costsIf that takes a bit longer, we do truly apologize and we want to save our customers moneyGlacier Valley is focused on doing what is right and providing excellent customer serviceAlthough, we cannot make everyone happy, we surely do try.
Glacier Valley Management
Shipping Address:
Qty
Name
Description
Rate
Line total
Item No 1051: Pint compo stable till, white chipboard, Qty: 1,
Dimensions: inches x inches x inches tall
Item No Till Soaker Pads, white color, 3,pack
1/inches x inches PLY
Item No 1053: Quart compo stable till, white chipboard, Qty:
Dimensions: inches x inches x inches tall
UPS
UPSStandard Ground
Subtotal
Tax
Total
NOTE: All shipping rates provided during checkout and on your order confirmation are estimatesActual costs will be determined at the time of shipmentOrders may arrive in several shipments
WI, MN IL, IA, ND, SD Residents: Shipping rates displayed may be considerably lower depending on products ordered
Glacier Valley Enterprises, LLC
I called them to place my order. They were very helpful. I received my vegetable bags that ordered very quickly. I was charged what they told me I would be charged. After looking around for days, I found that they had the best prices. I am very happy and will order from them again!
Business states that they have apologized to the consumer for the confusion with the ordering process and shipping costs. They have bent over backwards to try to assist her, though in the consumer's frustration, she cancelled the order herself. The consumer must take her business elsewhere going...
forward.