Gladiator Boxing Gym

Complaint: [redacted] I am rejecting this response because:The owner is not dishonest ! I was never aware that if my son was sick he would lose his classesWhen She called me the only thing [redacted] asked was why was he absent and I told her he was sickI think that was how this miscommunication happened because she was beating around the bushI referenced the weather how the temperature is hot then it's cold and she then agreed everyone was getting sickI was surprised when she said that He could not take his classes the following weekIf I was aware of that alleged policy in writing or verbally then I would have understoodI asked her to show me my son attendance records because I knew he was entitled to more classes and she told me she did not have it [redacted] then got irate with me and raising her voice because she had no proof at that time point blankShe was unprofessional and extremely rude to me and my year old son in front of other parentsI question how ethical are your practices if you cheat a year old out of something he enjoyed, and have no remorse for your bad business practicesYour business code of ethics I find immoral, because as a "Business", not once did you reach out to resolve our issue because you stole his classesIn all actuality you did not care and you wanted to force me into a membershipIn your rebuttal you said that my son could not return (Untrue), because of my conduct, but the truth of the matter was that you were disrespectful to my son and I in your own establishment yelling in front of other customers and displaying rude body languageSo, please stop referencing the groupon fine print, because bottom line it does not specify that if a child is sick then he or she will lose their classesThe groupon only states that it must be used within weeksObviously there can be no resolution, but I an asking that this go on public record so that if any other customers do business withGladiator then they will see the complaint and that it will deter Gladiator from doing this to any more customers in the near futureA word of advice to you please make the revisions to your groupon specifying that if a child is sick then they lose their classesYou just lost yoursef a wonderful customer, Regards, [redacted]

Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The Customer Ms*** ***, purchased a Groupon for six youth boxing classesThe fine print states on Groupon that the classes has to be used consecutively within weeksThe first class was used on 2/16/by the customer's sonMs*** was contacted on 2/to discuss the
child's absenceShe then informed us that her son was sickWe informed her that he would not lose any of the time he missed due to his illness but to keep him out as long as needed because once he returned he would have to use the classes consecutively or he would lose themMs*** said she understoodHe returned on 3/1/he still did not come on consecutive days that the classes are heldHe attended three more classes on 3/3/16, 3/8/and 3/10/On 3/17/when the customer came in she was informed that her son was out of classes and was shown on a copy of her Groupon the statement about attendanceShe got irate, began raising her voice and using profanity which is a violation of the Code of Conduct for parentsOur organization regrets that the customer may have not understood the terms of her agreementHowever we made multiple attempts to explain them to herWe have an obligation to our students and parents to keep our environment safe, professional and conducive to learningUnfortunately Ms***'s conduct disrupted that environment and for that reason is no longer able to bring her child to our programShe stated that Groupon refunded her money so we don't see where she is owed anything additionalBelow is the the statement on Groupon: The Fine Print Promotional value expires days after purchaseAmount paid never expiresNot valid for clients active within the past month(s)Limit per person, may buy additional as giftLimit per visitLimit per childValid only for option purchasedRegistration RequiredAll goods or services must be used by the same personClasses are to be used and scheduled consecutively within one week and two weeksYounger than must have guardian-signed waiverSubject to availabilityMerchant is solely responsible to purchasers for the care and quality of the advertised goods and services

Complaint: [redacted]
I am rejecting this response because:The owner is not dishonest ! I was never aware that if my son was sick he would lose his classes. When She called me the only thing [redacted] asked was why was he absent and I told her he was sick. I think that was how this miscommunication happened because she was beating around the bush. I referenced the weather how the temperature is hot then it's cold and she then agreed everyone was getting sick. I was surprised when she said that He could not take his classes the following week. If I was aware of that alleged policy in writing or verbally then I would have understood. I asked her to show me my son attendance records because I knew he was entitled to 2 more classes and she told me she did not have it. [redacted] then got irate with me and raising her voice because she had no proof at that time point blank. She was unprofessional and extremely rude to me and my 4 year old son in front of other parents. I question how ethical are your practices if you cheat a 4 year old out of something he enjoyed, and have no remorse for your bad business practices. Your business code of ethics I find immoral, because as a "Business", not once did you reach out to resolve our issue because you stole his 2 classes. In all actuality you did not care and you wanted to force me into a membership. In your rebuttal you said that my son could not return (Untrue), because of my conduct, but the truth of the matter was that you were disrespectful to my son and I in your own establishment yelling in front of other customers and displaying rude body language. So, please stop referencing the groupon fine print, because bottom line it does not specify that if a child is sick then he or she will lose their classes. The groupon only states that it must be used within 3 weeks. Obviously there can be no resolution, but I an asking that this go on public record so that if any other customers do business withGladiator then they will see the complaint and that it will deter Gladiator from doing this to any more customers in the near future. A word of advice to you please make the revisions to your groupon specifying that if a child is sick then they lose their classes. You just lost yoursef a wonderful customer, 
Regards,
[redacted]