Glaesmann Heating and Air Conditioning

Yes, I talked it over with the customerRefund was sent

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me On Fri, Mar at 8:AM , *** < [redacted] > wrote:I want to close the above-referenced complaint I was contacted by Shane [redacted] , who has taken over Aviation Jewelry, LTD He notified me that his father, Daniel [redacted] , passed away a few weeks after taking my order for custom made jewelry Shane [redacted] apologized profusely for the time it took to reorganize and respond to me He offered to either make the jewelry or refund the money I paid for it We ultimately agreed that he would refund the money for now and meet with me in April (at an upcoming airshow) to work out the details of the design, for him to make the custom jewelry I had ordered He immediately forwarded my refund, which I timely received The matter has been resolved Please close out the complaintThank you for your assistance [redacted] ** [redacted] Reply: [redacted] Regards, [redacted] ***

Yes, I talked it over with the customer. Refund was sent.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  On Fri, 23 Mar at 8:57 AM , [redacted] <[redacted]> wrote:I want to close the above-referenced complaint.  I was contacted by Shane [redacted], who has taken over Aviation Jewelry, LTD.  He notified me that his father, Daniel [redacted], passed away a few weeks after taking my order for custom made jewelry.  Shane [redacted] apologized profusely for the time it took to reorganize and respond to me.  He offered to either make the jewelry or refund the money I paid for it.  We ultimately agreed that he would refund the money for now and meet with me in April (at an upcoming airshow) to work out the details of the design, for him to make the custom jewelry I had ordered.  He immediately forwarded my refund, which I timely received.  The matter has been resolved.  Please close out the complaint. Thank you for your assistance. [redacted]
[redacted]  [redacted]Reply: [redacted]Regards,
[redacted]