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Reviews Glamorous Event Planners

Glamorous Event Planners Reviews (5)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company
This company continues to evade the essential issue hereWe paid 3,000.00$ for them to decorate the venue the way we agreed upon and they did not fulfill their commitment to do so.! "We were ripped off" ! They did not provide the proper amount of flower arrangements and the arrangements themselves looked like they came from a fruit stand, not a professional florist! They did not provide the fabric decorations that were discussed and agreed upon by both of usOur daughter was distraught when we arrived at the venue because of the lack of professionalism and work that they said they would doThe *** ran out of the venue and would not address our concernsTheir statement to the Revdex.com is all full of liesThere was NO discussion or compassion regarding our displeasure with what they did at the venueThey also demanded Payment In Full before anything was done at the venue or they threatened to cancel the agreement! What business dies that! We are completely APPALLEED and are proceeding to sue them in Small Claims Court! We will not let them get away with this fraudulent actWe also strongly recommend that NO ONE should use this company for any eventThey almost ruined a Joyous wedding event!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** ***
***
*** *** ***
*** ** ***
*** ***
*** ** ***
To RevDex.com,
We would
like to respond to complaint ID#*** in this way:
To start
from the beginning, client came to us with a limited budget. Understanding that budget, a sight visit was
planned and executed with client to go over what decorating would occur. Conversations happened, items and price were
agreed on and contract was signed
Reaching
closer to the event date, client added certain floral necessities that were not
included in original contract. A bill
was provided for these additional items and client was in disagreement with
this new occurrence. To make client
happy, we lowered the bill by cutting our markup price. Again, working with this budget, let’s just
say you get what you pay for
Our company
policy is, pay in full one week before event.
After that, client is expected to pay cash or certified check. Reason being, vendors need to be paid, set up
crews need to be paid, florists need to be paid, and decorators need to be
paid…day of event…period! In this
business it is the norm to expect clients to have their balance paid in full
before event. Client was not in
agreement with this. We explained, two
days before the event, that set up will not happen for their event and the
deposit refund will be gladly returned if cash was not given
Complainant
visited our office on August **, to pay balance due. While here, we went over all that was going
to be provided for their event on August **, 2014. We went over step by step, and wrote down, on
our “signed by the complainant” contract, what we were going to be
decorating. A copy of this contract was
then given to complainant.
Upon
arriving at the venue at 3PM, day of the event, we were strongly confronted by
the bride wondering why her flowers were not there yet. The florist was told to be there at 4PM to be
ready for the 5:30PM ceremony. Never
once was it discussed that flowers needed to be there by 11AM for pictures to
be taken with her boutique/boutonnieres.
We had no idea there was only a certain amount of time given to them at
the place they were taking their pictures.
We tried to get the florist there in time but it just was simply
impossible to get this done. They decided
they would find a florist in the area and use what they had. Also, at our meetings, we were told there
would be tables for guests and table for bride and groom, so centerpieces
were ordered. They decided to either add
or separate some of these table to make but we did not come prepared for
tables needing centerpieces
At 5PM,
complainant arrived back at the venueWe were finishing up our last minute
touch ups and they totally freaked out on us and verbally abused us that the
decorations were not what they were expecting.
We calmly responded that they should enjoy their event and afterwards we
would discuss options to resolve their issues.
It was clear they were not ready to do this and continued to verbally
abuse us. We were scared for our safety so
we left. Not without more confrontation
from complainant and their family and friends.
It is
protocol that after each event we return to the venue to break down and collect
what was used for the decoration. After
being abused the way we were, we decided we were not going back that night to
break down event because we feared for our safety. We called the venue, that day, to ask
permission to come back another day to collect our items and we were told we
could come back on Tuesday August ***. When our break down crew arrived Tuesday
morning, to our surprise, only a few items were there. Most of our expensive items were taking away
by another party other than ourselves.
We were
willing to have a civil discussion and possibly refund some money because of
complainant’s unhappiness. This is no
longer an option now that about $3,of merchandise is missing such as:
Large
crystal chandelier $each
Card table
crystal tree $75+
Small
candelabras $
Large
martini glass centerpieces were used at the bar $120+
8-battery
operated pillar candles $
Silk rose
flower balls plus all the silk or orchard $
Tall
silver rosette vase with white birch flowers $
To end, we
would like to say that we have been in business for over years and have only
received praise and compliments on our work thus far. In fact, most of our business is through word
of mouth have and been able to stay in business this long. We are neither unprofessional nor fraudulent in our
responsibility. We are truly heart
broken and sorrowed by this whole ordeal.
We would like to resolve this matter as soon as possible, but will not
put ourselves in harm’s way to do it
Thank you
for your time,
*** ***
***
*** ***

[redacted] 
[redacted]
[redacted]
To Revdex.com,
We would like to respond to complaint ID#[redacted] in this way:
To start from the beginning, client came to us with a limited budget....

 Understanding that budget, a sight visit was planned and executed with client to go over what decorating would occur.  Conversations happened, items and prices were agreed on and contract was signed. 
Complainant’s mother visited our office on August **, 2014.  While here, we went over all that was going to be provided for their event on August **, 2014.  We went over step by step and wrote down, on our “signed by the complainant” contract, what decorating we were going to be providing.  A copy of this contract was then given to mother of complainant.    
At the venue, day of the event, we were strongly confronted by the complainant that her flowers weren’t there yet. This was at 3PM, four hours after she allegedly said they were to be there.  Never once was it discussed by her that flowers needed to be there by 11AM for her to take pictures with.  The florist was told by us to be there at 4PM to be ready for the 5:30PM ceremony.  Since we are in this business for so long we know when vendors need to arrive in a timely manner. I assure you we tried, in the most professional way and language, to get the florist there faster but it just was simply impossible to get them from point A to point B.
At 5PM, complainant arrived back at the venue. We were finishing up our last minute touch ups and she totally freaked out on us.  She verbally abused us and started asking questions like, where is the additional draping, which of course was not a part of the contract we had with them. They had come with our previous employee, [redacted], and kept saying she had promised them more.  This was not clear by us and we did not have it on our contract with them. It’s possible that some misunderstanding have happen but we knew we did what was discussed and paid for.  We calmly responded that if they had a problem we would discuss it after the event.  It was clear they were not ready to do this and continued to verbally abuse us.  We were scared for our safety so we left.  Not without more confrontation from complainant and their family and friends.  
It is protocol that after each event we return to the venue to break down and collect what was used for the decoration.  After being abused the way we were, we decided we were not going back that night to break down event because we feared for our safety.  We called the venue, that day, to ask permission to come back another day to collect our items and we were told we could come back on Tuesday August [redacted].    When our break down crew arrived Tuesday morning, to our surprise, only a few fabric was left all other goods were gone. We then called the restaurant and they confirmed that after the wedding bride and her family took all our decorative items.  
We were willing to have a civil discussion and come up with the solution for the complainant’s unhappiness.  This is no longer an option now that about $3,000+ of our merchandise was stolen which we will be claiming from them, such as:
3 Large crystal chandelier $700.00 each 
1 Card table crystal tree $75+
4 Small candelabras $80
2 Large martini glass centerpieces were used at the bar $120+
8-10 battery operated pillar candles $80
6 Silk rose flower balls plus all the silk or orchard $250
1 Tall silver rosette vase with white birch flowers $220
To end, we would like to say that we have been in business for over 7 years and have only received praise and compliments on our work thus far.  In fact, most of our business is through word of mouth have and been able to stay in business this long.  We are neither unprofessional nor fraudulent in our responsibility.  We don’t use foul language to anyone.  We are truly heart broken and sorrowed by this whole ordeal.  We would like to resolve this matter as soon as possible, but will not put ourselves in harm’s way to do it. 
Thank you for your time,
Glamorous Event Planners

Review: Hello, My name is [redacted]. My husband and I were married on 8/**/2014. I am writing to you today because we paid Glamourous Event Planners $3150.00 to provide full decor and specifically fabric drapping for our wedding. These services were not provided the day of my wedding. I was mortified. The arrangement that was discussed on several occasions consisted of me picking up my flowers at 11:30 for my pictures taken at that [redacted].. When I arrived at the Lakehouse (the Venu) the flowers were not there.. I was cursed out by the florist [redacted] as I was questioned her where my flowers were. I had no choice but to continue on in the Limo to the [redacted]. I was on a tight schedule. When I came back to the Lakehouse there were no decorations, no draping and the [redacted] running out the door ignoring us as we were questioning her where is everything we paid for. These people stole our money and ruined my wedding. My special day was torn apart and I will never have the opportunity to do it over again.Desired Settlement: $5000.00 I am asking for a higher amount due to the fact I suffered extreme anxiety and was not able to eat on my wedding day and was sick to my stomach because we were taken advantage of soo badly. These people are liars and I have everything in writing to prove it in court. if there were smart, they would refund our money.

Business

Response:

[redacted]

To Revdex.com,

We would like to respond to complaint ID#[redacted] in this way:

To start from the beginning, client came to us with a limited budget. Understanding that budget, a sight visit was planned and executed with client to go over what decorating would occur. Conversations happened, items and prices were agreed on and contract was signed.

Complainant’s mother visited our office on August **, 2014. While here, we went over all that was going to be provided for their event on August **, 2014. We went over step by step and wrote down, on our “signed by the complainant” contract, what decorating we were going to be providing. A copy of this contract was then given to mother of complainant.

At the venue, day of the event, we were strongly confronted by the complainant that her flowers weren’t there yet. This was at 3PM, four hours after she allegedly said they were to be there. Never once was it discussed by her that flowers needed to be there by 11AM for her to take pictures with. The florist was told by us to be there at 4PM to be ready for the 5:30PM ceremony. Since we are in this business for so long we know when vendors need to arrive in a timely manner. I assure you we tried, in the most professional way and language, to get the florist there faster but it just was simply impossible to get them from point A to point B.

At 5PM, complainant arrived back at the venue. We were finishing up our last minute touch ups and she totally freaked out on us. She verbally abused us and started asking questions like, where is the additional draping, which of course was not a part of the contract we had with them. They had come with our previous employee, [redacted], and kept saying she had promised them more. This was not clear by us and we did not have it on our contract with them. It’s possible that some misunderstanding have happen but we knew we did what was discussed and paid for. We calmly responded that if they had a problem we would discuss it after the event. It was clear they were not ready to do this and continued to verbally abuse us. We were scared for our safety so we left. Not without more confrontation from complainant and their family and friends.

It is protocol that after each event we return to the venue to break down and collect what was used for the decoration. After being abused the way we were, we decided we were not going back that night to break down event because we feared for our safety. We called the venue, that day, to ask permission to come back another day to collect our items and we were told we could come back on Tuesday August [redacted]. When our break down crew arrived Tuesday morning, to our surprise, only a few fabric was left all other goods were gone. We then called the restaurant and they confirmed that after the wedding bride and her family took all our decorative items.

We were willing to have a civil discussion and come up with the solution for the complainant’s unhappiness. This is no longer an option now that about $3,000+ of our merchandise was stolen which we will be claiming from them, such as:

3 Large crystal chandelier $700.00 each

1 Card table crystal tree $75+

4 Small candelabras $80

2 Large martini glass centerpieces were used at the bar $120+

8-10 battery operated pillar candles $80

6 Silk rose flower balls plus all the silk or orchard $250

1 Tall silver rosette vase with white birch flowers $220

To end, we would like to say that we have been in business for over 7 years and have only received praise and compliments on our work thus far. In fact, most of our business is through word of mouth have and been able to stay in business this long. We are neither unprofessional nor fraudulent in our responsibility. We don’t use foul language to anyone. We are truly heart broken and sorrowed by this whole ordeal. We would like to resolve this matter as soon as possible, but will not put ourselves in harm’s way to do it.

Thank you for your time,

Glamorous Event Planners

Review: hello, we contracted this company,Glamorous to decorate a venue yesterday,August [redacted] at the lakehouse restaurant in Bay Shore,ny for our daughter's wedding. We gave this company over three thousand dollars to decorate the venue and they did not provide many of the decorative requests and items that we agreed upon. They did not bring the appropriate amount of flowers/arrangements and table settings( three tables did not have flower arrangements that we paid for. In addition there was supposed to be decorative draperieinstalled in the ceremony room that was left vacant.This company also threatened us that if we did not pay in full before the wedding that they would cancel their obligation. They also wanted the balance of 1,000.00$ in cash two days before the wedding Friday,August [redacted]. or they would back out of the contract. They were completely unprofessional and fraudulent in their responsibility .We are contemplating legal action against this company. "We feel totally RIPPED OFF" by this company!Desired Settlement: We feel that many of the services that we agreed upon were not provided by this company.We paid 3,200.00$ for services that probably cost half that . WE feel that we overpaid by 1600.00$ and deserve a prompt refund and apology from this company! Thanks for your help in this matter.

Business

Response:

[redacted]

To RevDex.com,

We would

like to respond to complaint ID#[redacted] in this way:

To start

from the beginning, client came to us with a limited budget. Understanding that budget, a sight visit was

planned and executed with client to go over what decorating would occur. Conversations happened, items and price were

agreed on and contract was signed.

Reaching

closer to the event date, client added certain floral necessities that were not

included in original contract. A bill

was provided for these additional items and client was in disagreement with

this new occurrence. To make client

happy, we lowered the bill by cutting our markup price. Again, working with this budget, let’s just

say you get what you pay for.

Our company

policy is, pay in full one week before event.

After that, client is expected to pay cash or certified check. Reason being, vendors need to be paid, set up

crews need to be paid, florists need to be paid, and decorators need to be

paid…day of event…period! In this

business it is the norm to expect clients to have their balance paid in full

before event. Client was not in

agreement with this. We explained, two

days before the event, that set up will not happen for their event and the

deposit refund will be gladly returned if cash was not given.

Complainant

visited our office on August **, 2014 to pay balance due. While here, we went over all that was going

to be provided for their event on August **, 2014. We went over step by step, and wrote down, on

our “signed by the complainant” contract, what we were going to be

decorating. A copy of this contract was

then given to complainant.

Upon

arriving at the venue at 3PM, day of the event, we were strongly confronted by

the bride wondering why her flowers were not there yet. The florist was told to be there at 4PM to be

ready for the 5:30PM ceremony. Never

once was it discussed that flowers needed to be there by 11AM for pictures to

be taken with her boutique/boutonnieres.

We had no idea there was only a certain amount of time given to them at

the place they were taking their pictures.

We tried to get the florist there in time but it just was simply

impossible to get this done. They decided

they would find a florist in the area and use what they had. Also, at our meetings, we were told there

would be 8 tables for guests and 1 table for bride and groom, so 9 centerpieces

were ordered. They decided to either add

or separate some of these table to make 12 but we did not come prepared for 12

tables needing centerpieces.

At 5PM,

complainant arrived back at the venue. We were finishing up our last minute

touch ups and they totally freaked out on us and verbally abused us that the

decorations were not what they were expecting.

We calmly responded that they should enjoy their event and afterwards we

would discuss options to resolve their issues.

It was clear they were not ready to do this and continued to verbally

abuse us. We were scared for our safety so

we left. Not without more confrontation

from complainant and their family and friends.

It is

protocol that after each event we return to the venue to break down and collect

what was used for the decoration. After

being abused the way we were, we decided we were not going back that night to

break down event because we feared for our safety. We called the venue, that day, to ask

permission to come back another day to collect our items and we were told we

could come back on Tuesday August [redacted]. When our break down crew arrived Tuesday

morning, to our surprise, only a few items were there. Most of our expensive items were taking away

by another party other than ourselves.

We were

willing to have a civil discussion and possibly refund some money because of

complainant’s unhappiness. This is no

longer an option now that about $3,000 of merchandise is missing such as:

3 Large

crystal chandelier $700.00 each

1 Card table

crystal tree $75+

4 Small

candelabras $80

2 Large

martini glass centerpieces were used at the bar $120+

8-10 battery

operated pillar candles $80

6 Silk rose

flower balls plus all the silk or orchard $250

1 Tall

silver rosette vase with white birch flowers $220

To end, we

would like to say that we have been in business for over 7 years and have only

received praise and compliments on our work thus far. In fact, most of our business is through word

of mouth have and been able to stay in business this long. We are neither unprofessional nor fraudulent in our

responsibility. We are truly heart

broken and sorrowed by this whole ordeal.

We would like to resolve this matter as soon as possible, but will not

put ourselves in harm’s way to do it.

Thank you

for your time,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company

This company continues to evade the essential issue here. We paid 3,000.00$ for them to decorate the venue the way we agreed upon and they did not fulfill their commitment to do so.! "We were ripped off" ! They did not provide the proper amount of flower arrangements and the arrangements themselves looked like they came from a fruit stand, not a professional florist! They did not provide the fabric decorations that were discussed and agreed upon by both of us. Our daughter was distraught when we arrived at the venue because of the lack of professionalism and work that they said they would do. The [redacted] ran out of the venue and would not address our concerns. Their statement to the Revdex.com is all full of lies. There was NO discussion or compassion regarding our displeasure with what they did at the venue. They also demanded Payment In Full before anything was done at the venue or they threatened to cancel the agreement! What business dies that! We are completely APPALLEED and are proceeding to sue them in Small Claims Court! We will not let them get away with this fraudulent act. We also strongly recommend that NO ONE should use this company for any event. They almost ruined a Joyous wedding event!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

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Description: EVENT PLANNERS

Address: 254 West Old Country Road, Hicksville, New York, United States, 11801

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