Initial Business Response /* (1000, 5, 2016/04/08) */
We have contacted Mr. [redacted] and review his concerns regarding installation of his job. We have addressed his concerns and believe this matter is closed. We wish that he had reached out to us at the end of the job in regard to his...
dissatisfaction. However we understand that the job was finished on a late Friday afternoon and was not able to reach us for his concerns. On Monday when he called us we were able to address his concerns. Mr. [redacted] even mentioned that he regrets filing this complaint.
We are a full service waterproofer meaning we provided all options available. One very popular option involves an outside and inside repair. This option is guaranteed for the life of the home and transferable to a new homeowner. The multi-step is a patented system evaluated and recognized as a viable method of solving and preventing leakage in existing structures by architectural engineers across the country. This method has been proven to be a most effective alternative to the major disruption of a full excavation. The outside process of the multi-step can sometimes be misunderstood, this is why we try to provide as much information as possible, this to include pictures and drawings. The warranty associated with this method is the most complete provided, covering the foundation walls and floors entirely.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative from the company we have come to a reasonable understanding. I appreciate the time he took with me as well as two other employees who visited the job site. I appreciate the concern they expressed and the willingness to take the time for my concerns.
Initial Business Response /* (1000, 5, 2015/06/01) */
We have contacted Ms. [redacted] and have scheduled a visit for May 5, 2015. Please allow us time to assess the situation and get back to you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept...
the response from the business.)
OSW has scheduled to come out and view my home and concerns on June 5th at 9am. The issue is unresolved as of now. Attached are photos from May 19 and 22, 2015 of mold in the garage and unrepaired cracks in the garage floor.
Final Business Response /* (4000, 10, 2015/06/08) */
We met with Ms. [redacted] and reviewed desired work with her. The additional work is some additional drainage to ensure full protection of the contracted area. We are also assisting Ms. [redacted] with any damages resulting from a ruptured waterline that occurred during the installation of the job. We believe we have satisfied Ms. [redacted] concerns at this time.
Final Consumer Response /* (2000, 13, 2015/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Work will continue on June 26th, 2015 to resolve the issues of water in the garage.
Initial Business Response /* (1000, 5, 2016/04/08) */
We have contacted Mr. [redacted] and review his concerns regarding installation of his job. We have addressed his concerns and believe this matter is closed. We wish that he had reached out to us at the end of the job in regard to his...
dissatisfaction. However we understand that the job was finished on a late Friday afternoon and was not able to reach us for his concerns. On Monday when he called us we were able to address his concerns. Mr. [redacted] even mentioned that he regrets filing this complaint.
We are a full service waterproofer meaning we provided all options available. One very popular option involves an outside and inside repair. This option is guaranteed for the life of the home and transferable to a new homeowner. The multi-step is a patented system evaluated and recognized as a viable method of solving and preventing leakage in existing structures by architectural engineers across the country. This method has been proven to be a most effective alternative to the major disruption of a full excavation. The outside process of the multi-step can sometimes be misunderstood, this is why we try to provide as much information as possible, this to include pictures and drawings. The warranty associated with this method is the most complete provided, covering the foundation walls and floors entirely.
Initial Consumer Rebuttal /* (2000, 7, 2016/04/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
After speaking with a representative from the company we have come to a reasonable understanding. I appreciate the time he took with me as well as two other employees who visited the job site. I appreciate the concern they expressed and the willingness to take the time for my concerns.
Initial Business Response /* (1000, 5, 2015/06/01) */
We have contacted Ms. [redacted] and have scheduled a visit for May 5, 2015. Please allow us time to assess the situation and get back to you.
Initial Consumer Rebuttal /* (3000, 7, 2015/06/03) */
(The consumer indicated he/she DID NOT accept...
the response from the business.)
OSW has scheduled to come out and view my home and concerns on June 5th at 9am. The issue is unresolved as of now. Attached are photos from May 19 and 22, 2015 of mold in the garage and unrepaired cracks in the garage floor.
Final Business Response /* (4000, 10, 2015/06/08) */
We met with Ms. [redacted] and reviewed desired work with her. The additional work is some additional drainage to ensure full protection of the contracted area. We are also assisting Ms. [redacted] with any damages resulting from a ruptured waterline that occurred during the installation of the job. We believe we have satisfied Ms. [redacted] concerns at this time.
Final Consumer Response /* (2000, 13, 2015/06/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Work will continue on June 26th, 2015 to resolve the issues of water in the garage.