Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Due to the nature of this complaint, we require additional paperwork from the homeownerPlease give us additional time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We are very surprised by the response from Ms [redacted] .As we stated in our first response, and showed in the attachments sent, Ms [redacted] signed off on the paperwork that included the Security Interest terms.Ohio State Waterproofing prides itself on Customer Experience, which includes explaining every detail of the job including the financing, during our visit Our sales team is trained to follow a specific presentation, and we are confident that every aspect of the terms were presented clearly during said presentation.Although a lot of information is given to the customer at that time, and we appreciate the fact that it may be overwhelming for some, our customers are always asked if they understand everything or have any other questions before signing and agreeing to those terms Ms [redacted] did agree and sign.Our records also indicate that Ms [redacted] did request to hold off on moving forward until she checked with other financial institutions, and that on March 5, 2013, we received a call from her stating that she wanted to move forward with the terms of [redacted] Bank.Again, Ohio State Waterproofing is not responsible for the financial transaction between the customer and the bank.Though we tried to help Ms [redacted] , the bank is who she needs to be speaking with It is our understanding, however, that a request for a copy of the purchase agreement by the bank has gone unanswered.We understand the request made by Ms [redacted] , but our hands are tied until she provides the bank with the requested information.Attached are the emails regarding this matter between our financial representative and [redacted] Bank Should you need any other information we would be happy to provide it.-Frank B***
Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ We have contacted Mr [redacted] and review his concerns regarding installation of his jobWe have addressed his concerns and believe this matter is closedWe wish that he had reached out to us at the end of the job in regard to his dissatisfactionHowever we understand that the job was finished on a late Friday afternoon and was not able to reach us for his concernsOn Monday when he called us we were able to address his concernsMr [redacted] even mentioned that he regrets filing this complaint We are a full service waterproofer meaning we provided all options availableOne very popular option involves an outside and inside repairThis option is guaranteed for the life of the home and transferable to a new homeownerThe multi-step is a patented system evaluated and recognized as a viable method of solving and preventing leakage in existing structures by architectural engineers across the countryThis method has been proven to be a most effective alternative to the major disruption of a full excavationThe outside process of the multi-step can sometimes be misunderstood, this is why we try to provide as much information as possible, this to include pictures and drawingsThe warranty associated with this method is the most complete provided, covering the foundation walls and floors entirely Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative from the company we have come to a reasonable understandingI appreciate the time he took with me as well as two other employees who visited the job siteI appreciate the concern they expressed and the willingness to take the time for my concerns
We have reached out to Ms [redacted] , and scheduled service for August 26, During that service call, the air conditioner will be removed at no additional expense We will also review all other present and future concerns with her at that time The customer is currently on vacation, if we have any further updates after that, we will provide them However, at this point and time, we believe this will satisfy the consumer concerns.-Frank B***
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ We have met with the customer and discussed the misunderstanding around to depositing of their checksWe are moving forward with the project with a different understanding about how to handle the deposit per their request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ohio State Waterproofing righted their wkrong and we were able to come to an agreement, on a better deal, to waterproof our home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOhio State Waterproofing responded promptly and showed up as promisedThe executive that called to address my concern, Andrew, was very professional, and concernedHe addressed my concerns and was apologeticThe service technician that showed up was very professionalHis work was neat and he was very knowledgeable about the products and the systemHe completed the work in a timely mannerThe testimonies from [redacted] (Technician) reassured me that I was dealing with a first class institutionI believe people STILL make a difference in business and these two individuals made a “GOOD” differenceI hope ownership will train the three individuals who I spoke with initially to be kind, courteous and to think “outside the box.” I will not post their names but will be happy to share that information if someone wants to call meThank you Ohio State Waterproofing for the great service and for upholding your great reputationI highly recommend Ohio State Waterproofing [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We have contacted Ms [redacted] and have scheduled a visit for May 5, Please allow us time to assess the situation and get back to you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) OSW has scheduled to come out and view my home and concerns on June 5th at 9amThe issue is unresolved as of nowAttached are photos from May and 22, of mold in the garage and unrepaired cracks in the garage floor Final Business Response / [redacted] (4000, 10, 2015/06/08) */ We met with Ms [redacted] and reviewed desired work with herThe additional work is some additional drainage to ensure full protection of the contracted areaWe are also assisting Ms [redacted] with any damages resulting from a ruptured waterline that occurred during the installation of the jobWe believe we have satisfied Ms [redacted] concerns at this time Final Consumer Response / [redacted] (2000, 13, 2015/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Work will continue on June 26th, to resolve the issues of water in the garage
To Whom It May Concern,Thank you for bringing this matter to our attention As to this being a second notice we do apologize there must have been some confusion in receiving your first notice.We are aware of Mrand Mrs [redacted] 's dissatisfaction We will need some additional time to respond to this complaint and will be reaching out to the consumer for a meeting Please allow us this additional time so that we may respond more accurately Frank B*** General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We are working on the resolution to the issueI have had a meeting with Aaron W [redacted] - production manager and we are precedingAgain- there is no resolution at this time.Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/08/26) */ Due to the nature of this complaint, we require additional paperwork from the homeownerPlease give us additional time Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/27) */ (The consumer indicated he/she ACCEPTED the response from the business.)
We are very surprised by the response from Ms [redacted] .As we stated in our first response, and showed in the attachments sent, Ms [redacted] signed off on the paperwork that included the Security Interest terms.Ohio State Waterproofing prides itself on Customer Experience, which includes explaining every detail of the job including the financing, during our visit Our sales team is trained to follow a specific presentation, and we are confident that every aspect of the terms were presented clearly during said presentation.Although a lot of information is given to the customer at that time, and we appreciate the fact that it may be overwhelming for some, our customers are always asked if they understand everything or have any other questions before signing and agreeing to those terms Ms [redacted] did agree and sign.Our records also indicate that Ms [redacted] did request to hold off on moving forward until she checked with other financial institutions, and that on March 5, 2013, we received a call from her stating that she wanted to move forward with the terms of [redacted] Bank.Again, Ohio State Waterproofing is not responsible for the financial transaction between the customer and the bank.Though we tried to help Ms [redacted] , the bank is who she needs to be speaking with It is our understanding, however, that a request for a copy of the purchase agreement by the bank has gone unanswered.We understand the request made by Ms [redacted] , but our hands are tied until she provides the bank with the requested information.Attached are the emails regarding this matter between our financial representative and [redacted] Bank Should you need any other information we would be happy to provide it.-Frank B***
Initial Business Response / [redacted] (1000, 5, 2015/07/07) */ We have cancelled this contract and have returned all deposits as requested
Initial Business Response / [redacted] (1000, 5, 2016/04/08) */ We have contacted Mr [redacted] and review his concerns regarding installation of his jobWe have addressed his concerns and believe this matter is closedWe wish that he had reached out to us at the end of the job in regard to his dissatisfactionHowever we understand that the job was finished on a late Friday afternoon and was not able to reach us for his concernsOn Monday when he called us we were able to address his concernsMr [redacted] even mentioned that he regrets filing this complaint We are a full service waterproofer meaning we provided all options availableOne very popular option involves an outside and inside repairThis option is guaranteed for the life of the home and transferable to a new homeownerThe multi-step is a patented system evaluated and recognized as a viable method of solving and preventing leakage in existing structures by architectural engineers across the countryThis method has been proven to be a most effective alternative to the major disruption of a full excavationThe outside process of the multi-step can sometimes be misunderstood, this is why we try to provide as much information as possible, this to include pictures and drawingsThe warranty associated with this method is the most complete provided, covering the foundation walls and floors entirely Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/04/12) */ (The consumer indicated he/she ACCEPTED the response from the business.) After speaking with a representative from the company we have come to a reasonable understandingI appreciate the time he took with me as well as two other employees who visited the job siteI appreciate the concern they expressed and the willingness to take the time for my concerns
We have reached out to Ms [redacted] , and scheduled service for August 26, During that service call, the air conditioner will be removed at no additional expense We will also review all other present and future concerns with her at that time The customer is currently on vacation, if we have any further updates after that, we will provide them However, at this point and time, we believe this will satisfy the consumer concerns.-Frank B***
Initial Business Response / [redacted] (1000, 5, 2015/07/22) */ We have met with the customer and discussed the misunderstanding around to depositing of their checksWe are moving forward with the project with a different understanding about how to handle the deposit per their request Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/23) */ (The consumer indicated he/she ACCEPTED the response from the business.) Ohio State Waterproofing righted their wkrong and we were able to come to an agreement, on a better deal, to waterproof our home
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meOhio State Waterproofing responded promptly and showed up as promisedThe executive that called to address my concern, Andrew, was very professional, and concernedHe addressed my concerns and was apologeticThe service technician that showed up was very professionalHis work was neat and he was very knowledgeable about the products and the systemHe completed the work in a timely mannerThe testimonies from [redacted] (Technician) reassured me that I was dealing with a first class institutionI believe people STILL make a difference in business and these two individuals made a “GOOD” differenceI hope ownership will train the three individuals who I spoke with initially to be kind, courteous and to think “outside the box.” I will not post their names but will be happy to share that information if someone wants to call meThank you Ohio State Waterproofing for the great service and for upholding your great reputationI highly recommend Ohio State Waterproofing [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/01) */ We have contacted Ms [redacted] and have scheduled a visit for May 5, Please allow us time to assess the situation and get back to you Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) OSW has scheduled to come out and view my home and concerns on June 5th at 9amThe issue is unresolved as of nowAttached are photos from May and 22, of mold in the garage and unrepaired cracks in the garage floor Final Business Response / [redacted] (4000, 10, 2015/06/08) */ We met with Ms [redacted] and reviewed desired work with herThe additional work is some additional drainage to ensure full protection of the contracted areaWe are also assisting Ms [redacted] with any damages resulting from a ruptured waterline that occurred during the installation of the jobWe believe we have satisfied Ms [redacted] concerns at this time Final Consumer Response / [redacted] (2000, 13, 2015/06/14) */ (The consumer indicated he/she ACCEPTED the response from the business.) Work will continue on June 26th, to resolve the issues of water in the garage
To Whom It May Concern,Thank you for bringing this matter to our attention As to this being a second notice we do apologize there must have been some confusion in receiving your first notice.We are aware of Mrand Mrs [redacted] 's dissatisfaction We will need some additional time to respond to this complaint and will be reaching out to the consumer for a meeting Please allow us this additional time so that we may respond more accurately Frank B*** General Manager
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] We are working on the resolution to the issueI have had a meeting with Aaron W [redacted] - production manager and we are precedingAgain- there is no resolution at this time.Thank you, [redacted]