[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] leased the new vehicle with us on Saturday August 19th. All of her paperwork was completed the following week and a check for the Mazda lease was confirmed received by [redacted] on September 5th. If there was a delay in posting the check to [redacted] account at [redacted] we...
apologize but that is something we have no control of on our end. I sincerely apologize for the lack of communication that may have transpired.
The customer has been contacted and we are in the process of sending new paperwork to reflect the payment requested by the customer in the complaint.
We will continue to communicate with the customer until the process is complete.
We have reached out to [redacted] and his daughter. Our General Sales Manager spoke with his daughter, [redacted] and documents were emailed to them to review. We contacted the customer to speak further but they were not available. [redacted] returned the call, left a voicemail...
and stated to call him the following day. We called him and were told that he would be out sick for a few days.
The customer's $700 deposit has been returned to him. I scanned and emailed to him a copy of the refund slip for the credit card. I followed up with a phone call to confirm that this was taken care of.
[redacted]As we discussed a check was mailed to your old address in May. I have attached a copy of the original check issued in May, which we stopped, and the new check that was mailed out to your new address. Unfortunately when I received your message regarding a tracking #, our...
Accounting office had already mailed it out to the new address you supplied. I apologize and please keep in touch with me to confirm receipt. Thank you for your patience. Sue L[redacted]Director of Customer Service
The customer did not recall the salesperson giving back the registration with the drivers license. The salesperson recalls handing both back to the customer. He and many other employees did a complete search for the document. The customer was contacted and told we would get her a...
duplicate registration immediately. I spoke with her today and told her is was ready. She is local and will be picking up today.
Good afternoon [redacted] I contacted the credit card processing company and was able to resolve the issue with the refund. Attached is a screenshot of the refund confirmation with the processing center. I apologize for the lack of communication and truly appreciate your...
patience. Sue L[redacted]Director of Customer ServicePlanet Honda[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's...
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
[redacted] leased the new vehicle with us on Saturday August 19th. All of her paperwork was completed the following week and a check for the Mazda lease was confirmed received by [redacted] on September 5th. If there was a delay in posting the check to [redacted] account at [redacted] we...
apologize but that is something we have no control of on our end. I sincerely apologize for the lack of communication that may have transpired.
The customer has been contacted and we are in the process of sending new paperwork to reflect the payment requested by the customer in the complaint.
We will continue to communicate with the customer until the process is complete.
We have reached out to [redacted] and his daughter. Our General Sales Manager spoke with his daughter, [redacted] and documents were emailed to them to review. We contacted the customer to speak further but they were not available. [redacted] returned the call, left a voicemail...
and stated to call him the following day. We called him and were told that he would be out sick for a few days.
The customer's $700 deposit has been returned to him. I scanned and emailed to him a copy of the refund slip for the credit card. I followed up with a phone call to confirm that this was taken care of.
The cancellation the customer requested was processed and the copy of the credit card refund was emailed to the customer.
[redacted]As we discussed a check was mailed to your old address in May. I have attached a copy of the original check issued in May, which we stopped, and the new check that was mailed out to your new address. Unfortunately when I received your message regarding a tracking #, our...
Accounting office had already mailed it out to the new address you supplied. I apologize and please keep in touch with me to confirm receipt. Thank you for your patience. Sue L[redacted]Director of Customer Service
The customer did not recall the salesperson giving back the registration with the drivers license. The salesperson recalls handing both back to the customer. He and many other employees did a complete search for the document. The customer was contacted and told we would get her a...
duplicate registration immediately. I spoke with her today and told her is was ready. She is local and will be picking up today.
Good afternoon [redacted] I contacted the credit card processing company and was able to resolve the issue with the refund. Attached is a screenshot of the refund confirmation with the processing center. I apologize for the lack of communication and truly appreciate your...
patience. Sue L[redacted]Director of Customer ServicePlanet Honda[redacted]
[redacted]
[redacted] [redacted]
[redacted] [redacted]
[redacted] [redacted]